Creality3d Anmeldelser 440

A piece broke off my ender 3 V2 so I asked if they could send me a replacement piece. They replied right away and could identify what needed to be fixed. I only needed to pay an $8 shipping fee. It did take a full month till I received the piece in the mail, but being from China it was no surprise why the shipping took so long. My printer now works perfectly.

Bonjour

Tres mauvaise experience avec le site Creality3d.com. Commande un plateau magnétique PEI. Lors de la commande à aucun moment on m'a dit que j'allais payer des frais de douane. Attention regarder absolument si il on debiter la TVA sinon vous allez payer 2 fois plus chere en poste française.

Je précise une seconde chose il ne s'agit pas du site constructeur.

I am in Arizona, purchased my first 3D printer, CR-10 V2 and I am loving it. I received the printer quickly, setup was very easy, and enough filament was included to print for about 8 hours. I completed my order and chose the incorrect coupon, I reached out to customer service and they fixed it for me with no issues and refunded me the difference from the better offer. I look forward to working with Creality more. I will buy from them again, this has been a great experience.

I bought this from the Creality site as a birthday gift. It arrived in 3 days (GREAT)!! It was opened on April 27, 2021. Noticed a missing part. Contacted the company via email THAT DAY! Received a prompt reply with instructions. Complied with instructions. The missing part arrived on June 27th. 2 whole months later. It would have taken less time to return the printer and order a new one.

Bei meinem 3D Drucker Ender 3 V2 ist das Lüfter Gehäuse Defekt und machte eine Anfrage an den Service.. Dachte es ist der Hersteller...
Den Drucker habe ich nicht im Shop gekauft. Trotzdem hat mir der Kundendienst sehr gut weiter Geholfen so das ich mein Problem schnell lösen konnte.. Danke an das Team Creality3d.

I have been using the Creality printers Ender3, CR-10 S4, CR-10 Max and LD-006-Resin for a while now. They have produced satisfactory prints out of PETG PLA and Resin. Certainly they are not always reliable and require attention to make them work optimally, but at this price point it is hard to complain. The big online community also helps with resolving issues.

I had some issues with my CR-10 V3. I contacted the Customer Service Department and they answered the next day. I was very surprised by their quick response. Thanks to them my problem was solved within a week.

I've read some bad experiences with this seller so I was a little nervous after I had already ordered. I was pleasantly surprised that within 2 business days I had a tracking number and an actual pickup. 3 days later it was on my doorstep. The box was undamaged and the contents were perfect. I assembled my laser engraver / cutter and everything works great. I'm very happy with the quality and speed of delivery

I continue to not having any solution to my problem, they send me outdate printer, after sales doesn't work neither, nobody takes responsibility, and the guy who contact me, was very cordial, on the first and unique mail that send me talking about sending me a mainboard... until today nothing more to say... crap company I think is not the solution, very disappointing with creality 3d... I buyed on a suppost EU site and after I payed for some itens also.... I was charged twice because they send the itens from a China storage.... buy directly to creality, not this middle wanna be...
Its situations like this that make me regret acquiring the creality printer....
The real creality company, never treat a client like this... zero answers zero solutions....
Plz buy diferent brands because post selling service does not exist....

Definitely not scammers. I got my printer within a week, got my e-mails answered, and bought my printer at the cheapest price on the market. If you were looking for a quick review, here it is. You don't need to worry about what you have been reading online.
But if you have some time to spend, here's my full and fair review (No, i'm not getting paid to advertise them. I just think some people were unlucky, others weren't fair)
I ordered a CR-10 S4 and later that day I found out plenty of bad reviews of Creality3D on the internet which made me worry wether I would lose my money, since all of the reviews were reporting them as scammers.
I quickly sent an e-mail just to check on my order. They actually replied pretty fast saying my Post code was wrong (it was not, but I re-sent it anyway). I wondered why they didn't contacted me before with that issue, instead they waited for my e-mail, thus delaying my order. For this I was about to lower the rating but I gave them the benefit of the doubt. They could have also contacted me a few hours later that day.
2 more nervous e-mails from my side just to check that everything was correct now, and they replied straight away, not just telling me not to worry but also with the tracking number already. The order was dispatched that same moment with DHL.
Took 2 days to arrive from Germany to Czech Republic, and then 3 more days with the local Post deliveries.
The box arrived, everything that was supposed to be inside, was in it. do damages, no flaws, no defects. Couldn't be more happier! I got the best price, the post-sales support was fast answering my e-mails. All in all, great website to buy your Reality 3D printer from.
Having said this, i'm not saying that you might not get unlucky some time. Maybe your part will get lost somewhere during transit. But if you have a tracking number, and you didn't get your parts, that means something happened, but they are not necessarily scammers. Try to sort it out with the sales support and the courier they used.

A fuir absolument. Nous avons attendu l'imprimante plus d'un mois avec d'énormes difficultés pour obtenir des informations. Ce n'est pas le site officiel. De plus l'imprimante ne fonctionne pas. Ils nous ont envoyé une imprimante d'occasion avec un plateau qui n'est pas plat, des buses deja usagées. Nous leur avons envoyé des photos, des films, des mails en anglais mais on tourne en rond depuis 2 mois. C'est une arnaque

I ordered my Creality Ender 5 Pro from creality3dshop_eu at first thinking this was an official EU Creality webshop. However, after ordering I found out this was not the case.

Nonetheless the printer arrived within a week from their warehouse in Europe. Packaging was good, no damage whatsoever.

However, after a few weeks, when I wanted to install a newly ordered BLtouch, I found out that the mainboard was a V1.1.4 (8 bit) board, whereas the site stated it should a 32 bit V4.2.2 board.

When contacting customer support they told me that they would send me the V4.2.2 board for free and that I did not need to return the V1.1.4 board.

After a few weeks (had to come from China) I received the board and now I'm happily printing away with the new board and my installed BL touch.

I'm very satisfied with the service they provided. All my (many) emails were answered within a day (there is a big time difference) and all replies were very friendly.

Based on my experience I do recommend buying your creality printer here.

J'ai commandé la ld-002h et la uw-01 le 13.05.2021. Je n'étais pas rassurée après avoir commandé sur le site officiel, car pas de mail de confirmation de commande et pas possibilité de se créer un compte. Je suis venue sur trustpilot et vu les dernières experiences j'ai eu peur de ne rien recevoir. J'ai ouvert un litige paypal et le service client m'a recontacté pour me donner mes numéros de suivi. Pour eux j'ai un compte existant mais pour moi pas possible. Le service client répond rapidement et ils sont très professionnels.
J ai reçu ma uw-01 le 18.05.2021 et ma ld-002h le 21.05.2021.
Je vous conseille de vous créer un compte sur le site avant de passer la commande pour ne pas être embêté comme moi.
Merci à eux !

It has taken some time for the delivery of my BL Touch upgrade for Ender Pro 3.
Once installed, it works perfectly.
No issues and no more manual interventions about levelling the print bed. Time win and better print quality!

I was a bit worried after reading some of the reviews here, but at least for me the printer arrived on time and works great (I'm in Belgium and got an Ender 3). Just one thing: I had to shim the vertical profiles because they were cut at a slight angle. Nothing major though.

Got my Printer. Probably because i was stored in Europe.
After having to do a video of my melted Card Reader
they offer replacement for free if you pay their insane shipping fees!

1 Usb Card Reader for free with 14EUR of shipping fees.

Je fais malheureusement le même constat que les avis précédents. Aucune nouvelle après l’achat. Pas de réponse à mon mail de demande d’information. J’espère ne pas m’être fait avoir. Affaire à suivre, mais je regrette de ne pas avoir acheté cette imprimante sur une autre plateforme plus sérieuse dans la relation client.

I ordered an Ender Pro at the end of March for a project I needed by mid April, I still don't have the machine. They sent me a tracking number that said, Information Received, "Waiting for item." It still says this today. I made the mistake of buying additional filament, which arrived in a week, but no printer. I contacted them, which began a month long email fest. Each emails started with "We are very sorry"and then wait. First it was wait 3 days, then it was till the end of the month, finally they said they had to do an investigation with FedEx which would take 4-8 weeks. I told them I needed it and I would wait another week which is how long they promised in the first place. They responded with: "Why would we lie." Well, lets see here, you have $250.00 of my money and I have Nothing! I ended up buying a Flashforge off Amazon and had it in 5 days, so I proceeded to use the filament that I bought from them (which is the Crappiest stuff I ever used so far). I then had to make a claim through Paypal, who, after two weeks of back and forth, says I have to send the filament back to get a full refund... And here is the catch, it was shipped to me from CA or NJ, but I have to send it to CHINA! I have shipped things out of the country before and it is not cheap, like Hundreds of dollars not cheap! And it is at my cost and has to be in original packaging which I don't have. I am still working with PayPal, but it is not looking good for me. I guess a $250.00 mistake is a learning experience. Buy from Amazon or a local hobby shop. Microcenter carries the Ender line too.

UPDATE: As of 5-16-2021, I have not gotten anything from Creality3d.shop and Paypal has concluded that since I did not ship what I do not have back to China, they will not refund me the money for what I did not get.
I looked into how much it would cost to ship one spool of filament to the China Address that Paypal required me to send to. Using a new spool off of Amazon, I took the box and everything to my UPS Store; USPS was $182.00, UPS was $336.00 and FedEx was $364.00. Now remember that the items I got from Creality3d.shop were shipped to me from inside the United States, New Jersey, Texas and California. This is their game!! If I only bought one item and did not get it, they would have to send another, but if you buy more than one item, you will be required to send everything you got, back to China and if you don't, you forfeit any claim to a refund. From what I have read, this is the same thing with their "14 Day return policy".
*Side note*, The filament is a very poor quality and it is very over-priced. I lost almost 50% of my prints due to clogged extruder. They charged $29.99 for a 1kg spool, Amazon offers 1kg for $17.99-$24.99 depending on color.

UPDATE and a reply to Creality3d's reply.
Lets be very clear here and I hope "you can understand me here!" You did not refund me anything! I asked for a refund for the printer alone, I never asked for the money for the filament back and you offered me a 4-8 week run-a-round. Then, when I disputed it through Paypal, you said that I would get a refund IF I returned the filament to a China address! When I tried to explain that I bought a different printer and used up the filament, I was met with, "Since you did not return the items, your claim is Declined." And once a dispute is closed in Paypal, you cant open it or even dispute the result. So, I had to go to my credit card, which took the money back, but then you disputed it again and said that I got the items. I then had to provide the tracking number of the item that I did not get and then they returned my money, NOT YOU!

From me 5 stars I bought cr10s pro v2 and honestly I didn't expect it to work so well, the print quality is actually perfect, it's a beautiful printer, easy to use and honestly I was surprised to see that it measures in 25 points but most of all I like the compensation Z is very useful, if you don't like the way the layers are laid, you can change the Z in during printing. otherwise silent and only coolers can be heard, even the motherboard is cooled when heated to function optimally. the only downside I see is from the ball bearings, the rubber part will break pretty quickly