CPS Homes Anmeldelser 1.254

Recently moved into a property managed by CPS homes and noticed a few issues that needed to be resolved. After contacting CPS I received a quick response from Amber who dealt with my queries extremely efficiently and arranged for contractors to arrive on site as soon as the next day. Very pleased with the excellent service provided. Thank you

In search for a property to rent i came across the property which is managed by the CPS homes. Even if it doesn't meet my requirements I have been to viewing because a suggestion from the staff . After the viewing I liked the property and I would like to rent it. As it is a student property they asked me for a UK home guarantor, I couldn't able to provide one as i am a overseas student. Meanwhile the rent has gone down from £750 to £700 and I requested the CPS homes that... I'm willing to pay £750 As I couldn't able to get a guarantor, I would like to pay my rent quarterly with 2 months of holding deposit where they said no. And again I requested them I would like to pay 6 months of rent upfront and 2 months of holding deposit and still the answer is a no. And i finally dared myself and pitched them a perfect deal of paying all 12 months of contract rent of £750pcm Before moving in with the 2 months of holding deposit guess what it's still a no. All through this process only thing they say is.. we will discuss with the landlord and get back to you. And even the answer is going to be a no i then thought of renting a guarantor from online company. All my doors were closed I ran out of options. And finally I got a cousin I don't even know 😂 as per my parents request he became my guarantor for the property. Writing this whole thing is for making you know that, you should indicate it the details as such this property needs a guarantor, or only for UK students where it would be easy for them to get a guarantor. I only knew about the guarantor thing when I tried to pay for the holding deposit. In circumstances like these you should understand that it will be very difficult for a overseas student to get a guarantor. I know it only depends up on the landlord. You failed to cut the deal somehow without a guarantor.
And finally I got the guarantor done with the paperwork and holding deposit and everything. And by all this i would have known that only the answer they could say is a NO. But, i requested them very generously to collect the property keys 2 days before my move in date which will be on Monday where I will be busy with my part-time and studies. I could request them a day before but they will be closed on Sunday. The answer i got is if you're interested to collect the keys on Saturday you should be paying those 2 months of rent as well. Through out all this process i have got a bad impression on CPS HOMES and I'm taking this platform to express my situation and feelings. But the staff has been very helpful by the quick responses and I can understand it's not in their hands to make any decisions. Editing this mail to let you know I haven't mentioned in any mail that I have a UK guarantor in any mail before knowing it from you.
Thank you.

The staff at CPS are always helpful and more recently I have had a tenancy come to an end and they have already found new tenants for the property. They seem to be very proactive and I have always had rent transferred on time with clear statements explaining any deductions. I find them very professional in my dealings with them. Highly recommend them.

I wanna commend Cameron for his help always, he’s patient and helpful. I will recommend a boost for him if there’s anything like that in your organization. Thanks

Nikki handled our signing smoothly. It was a completely stress free process for us.

Nathan worked tirelessly to make the sale happen. An excellent service from start to finish. Can’t recommend CPS enough.

Fantastic service for the sale of our property from both Chelsea and Nathan. They made the process stress free and went above and beyond. I would highly recommend CPS.

Very efficient, easy to work with, Florence Bailey was so friendly and great at showing us multiple properties before finding our chosen one. An enjoyable process.

Me and my partner have just successfully completed finding a property with CPS. From the beginning of the process to now it has been extremely efficient with clear communication and clear instructions to make the whole process really simple and enjoyable. A special mention to
Velislava Doneva who handled our situation with perfect professionalism and efficiency!

From initial Valuation to getting a Tennant agreement sorted, i have zero complaints to make. Jordan Parry, my letting agent conducted himself with the highest degree of professionalism and has made my property letting experience easy and enjoyable.
I would highly recommend CPS Homes to any landlord or Tennant.

Very proactive and professional. Extremely pleased with the service I received with the sale of my property.

Thanks to Amber James-Hardy for a lovely inspection. She took time to listen to my concerns and acted on it so promptly. Very professional in all.Excellent communication.
Keep it up
Ngozi.

CPS Homes have been a valuable part of owning three student lets in Cardiff over the last eight years.
The staff are always friendly, helpful and efficient in whatever you need them to assist you with.
My houses are continually let due to this.
In these times of change in legislation in the housing market, it’s good to know they are there , in the office or on the phone to assist with any queries that arise. So thank you CPS Homes.

Unfortunately, last year my partner and I had to rent a property in Cardiff. Unfortunately as we had the misfortune of choosing a property let by CPS Homes.
Renting a cardboard box on a street corner you would be less stressed, unwell and probably as dry and mould free as the property they had the chutzpah to let us.
We had to rely on the video tour provided of the property and not see it in person. The video was clearly not recent and furniture had been strategically placed to conceal faults and defects in the bathroom.
A proper inventory had not been carried out. at a casual glance it would be obvious that many appliances provided as well as some of the furniture was broken.
CPS homes began by sending us a nasty and legally carefully worded email implying we (or other residents) had been smoking cannabis in the building. When we objected, we were told it was standard policy to send this to all tenants as a scare tactic.
The flat was not very clean on arrival especially the carpets. The oven was filthy. it was unusable as it belched smoke into the kitchen no matter what we were cooking regardless of temperature setting. The independent gas inspection engineer told us it was beyond cleaning. We will return to the oven again later.
We had a total of 5 water leaks from the flat above which on 2 occasions flooded our kitchen. We stopped reporting the leaks after the second time as response time was so slow to any complaint. It can be over a week before CPS Homes stirs themselves to answer your complaint no matter how serious. We simply resorted to pestering the landlord directly instead.
All faults with CPS rented homes must be logged via their dystopian, online fault reporting portal which insists on photos of faults even if not visual. You can’t photo dripping water or photo a door chime not ringing Its crazy talk! It can’t be done!
CPS Homes expect tenants to know by magic that they have a complicated, internal accounting system. Never mind the fact that you paid the full rent amount on time, if you don’t send the correct portion of rent to each of these separate internal accounts, you get an automatically generated, threatening letter telling you that you are in arrears. This can also happen if they ‘forget’ to allocate your full rent payment to said internal sub-accounts, which was the case.
The property further deteriorated over the winter, damp was visibly coming in through the front bay window covering the wall in which the windows were set with black mould. According to CPS home this is ‘normal in properties of ‘this age’ and it was our fault for not 'ventilating and warming the room properly.' Naturally lacking opposable thumbs, we did not know this ! It's obvious we should have had the heating on full blast and the windows open day and night in winter sub-zero temperatures!
We were patronized further by being told all we had to do was ‘wipe the mould off with mould spray and a damp cloth’ and all would be well. Really? As we had we had become very unwell coming in contact with the mould, we were not going to disturb a colony of that size by ‘wiping it down.’ Honestly it was so bad we expected David Attenborough to pop up from behind the sofa at any moment declaring he had discovered a new species!
We left the mould infested hovel after 11 months of hell, The landlord took mercy ending our tenancy early.
CPS Homes being pettifogging sharks, we cleaned the flat from top-to-bottom over three days; save the black mould and the smoke belching oven. It was far cleaner than when we moved in.
CPS homes had the brass neck to try and deduct £120 from our deposit for not cleaning the oven which was filthy on arrival. The £120 also covered us not cleaning the seal around the washing machine door or letting the freezer defrost. So now we are obtuse and slobs it seems.
The ‘quote’ from a ‘cleaning company’ to verify this 'charge' resembled a forged university degree you would see on the wall of a dodgy lawyer or psychiatrist in some 'G' rated movie. It was possibly a stock template where you simply change the date and property address - complete with handy blank space to enter an arbitrary charge amount.
We agreed to pay a still extortionate £60 cleaning fee for the freezer and washing machine peccadilloes. it galled us as, but worth it just to get the remaining deposit back and be rid of dealing with them once and for all. CPS Homes' aim.
An honest agent from CPS Homes told us it was scarcely fit to be on the market. However, sure enough within of weeks of us leaving it was back on the market again. Primed and ready for them to stick it to a fresh victim/tenant up hill and down dale.
Please do not trust these unscrupulous nitwits masquerading as agents with your money, health, or sanity. You deserve far, far better as a tenant. Slum landlords look no further! These are the agents for you!

How do you made up this story!!! First, why would I retract my decision to take the apartment and I have already paid you with a deposit £300 and I know this amount will not refund if there is a defect in the agreement !? But I believed in you and you are the biggest swindlers, and I have already signed for a new apartment. Thank you for your wishes and Good luck scamming customers.

Working with CPS Homes has been first class service from viewing to completing. We were after a unique property which was found for us immediately. From viewing to securing the property, everything has been smooth, accommodating & professional. Thanks you.

Jordan and Rhiannon from CPS Albany Road Cardiff are FABULOUS! They are superb professionals whom are proactive, supportive, caring, attentive and work in a positive productive partnership. Both have helped me out of a pickle with their patience, intelligence and guidance. They have high attention to detail and I'm happy to recommend them. It's a pleasure to work alongside them. Thank you Jordan and Rhiannon.

Rented a flat that looked ok, but it was full of mold. Despite repeated requests, CPS homes never addressed the issue, I had to clean it all myself. The shower broke a few days after tenancy started, repair was taken from my deposit. Blockage due to bad maintenance, not my fault, charged to me. The only concern they had about the property was to charge me for everything, but maintenance was awful. Hope that I will never have to rent with them again, overall a bad experience.

Used CPS to lease a property recently and couldn’t be happier with my experience. Florence was great from start to finish answering and queries and helping out wherever she could. Very professional and knowledgeable, hands down beats any previous experience, Definitely recommend.

Contact and Communication with Rhys was Very Good. Very Attentive, and understanding of our needs, especially when we were last minute getting a house as students, and he did all he could to help which we were very grateful for.
Would Definitely recommend.