CPS Homes Anmeldelser 1.254

The communication was great! Me and my two friends are renting a flat for second year of university and we found a great place for a great price. Even though we had some problems with the agreements of the property, they were quickly sorted and it was all done very professionally. The replies to the emails were exceptional and really helped us to resolve the issue. I want to give a big thanks to Nikki Hamer for the help as she was dealing with our problems with lots of patience. The only constructive criticism that I have is that all of the details should be displayed on the letting of the flat to avoid any confusion. I doubt this is an Issue often so there’s nothing to worry about. This issue was handled by Nikki with great co-operation. Overall , an amazing experience with CPS and would stick with them for my third year housing.

The agents were helpful and accommodating when arranging viewings, and the whole process ran smoothly.

As a landlord, I’ve been thoroughly impressed with CPS Homes, especially Kacey. She’s professional, efficient, and always keeps me updated. Her proactive approach and excellent communication make managing my property completely stress-free. I highly recommend CPS Homes, and Kacey in particular, for their outstanding service!

From Nagham Abbass

Very helpful and allowed us to swiftly sign our contract for our house.

Always cheerful Cath is a real joy to deal with. Following the identification of a maintenance issue Cath has calmly and professionally managed the process and identified the root cause. Despite complications Cath has quickly instructed and co-ordinated the resolution among all parties to resolve the issue.

Summary: CPS is a flawed agency which will continue to claim that it is a set of discrete systems which can’t overlap i.e. Deposits, maintenance and lettings “can’t” intercommunicate. This results in a horrendous customer experience wherein you can’t contact any real people and no issues ever get resolved in a timely manner. If you’re a landlord looking to let a property under CPS, I’m sure it’s a profitable experience because you’ll be letting a property to naïve students who won’t know that theyre being taken advantage of. If you’re a student looking to let with CPS, their cheaper rents relative to their quality of service does not work out in your favour so just don’t.

I rented with CPS homes from July 2023–> July 2024 in cathays. This has got to be the worst experience I have ever had as a tenant. The flat looked great when we viewed and the person who showed us around did a really good job of making the place seem nice.

When we moved in this was not the case. The flat was absolutely disgusting: Disgusting communal space, thick black mold on the floor of the bathroom, a sagging floor in that room, other bathroom had a broken seat, flush, and a bit of wee in it, oven was mouldy (which i have never seen before). The smell was indescribable. I had been warned by my coursemates prior to moving in that going with CPS was a bad idea but i didn’t know it would be this bad.

Issues persisted for weeks until CPS ordered a “deep clean” which resulted in the flat being very slightly more livable until we as tenants 3wks post move-in just gave up and did it all ourselves.

We eventually met our maintenance contractor Sas who was an absolute mess. On the first time we met him he told us of a recent bereavement in his family. We were very sympathetic and he did no work that day, sort of just sat on the stairs for the afternoon (which we were fine with).

I personally made contact with CPS to let them know that this man was struggling and unable to complete the work we needed doing. Their flat response on the phone was to state that he was the landlords private contractor or, in person, to say to me that he works on a massive number of properties and that theyve been having issues with him for ages. Either way this doesnt provide him with the support he should have recieved.

As a result, issues which we reported to CPS were not resolved throughout our tenancy. I lived the entire tenancy with a broken bed which i reported multiple times to no avail via their phone number and visits to their office. Our radiators regularly leaked, leading to heating not working and CPS would send a blanket response every time asking us to just top up the radiator- great idea.

Once we fixed most of the issues we had in the flat, the issues stayed fixed (by us) until the end of the tenancy. Once our tenancy finished, however, CPS all of a sudden became a very attentive agency. They were trying to extract money from us for issues that either pre-dated the tenancy, counted as normal wear and tear, or occurred as sontaneous issues between our move-out and the next tenants’ move-in.

The person dealing with our case, Derry Salter, was professional throughout the process however was clearly and plainly trying to extract more money from us (not trying to find the truth of the situation). He would repeatedly play dumb when we would send him evidence of the state of the property pre- vs post- tenancy or he would outright ignore valid defences in favour of nitpicking issues in the landlord’s claim.

Eventually Derry (i assume) made a mistake of threatening to withhold some money which one of my flatmates had overpaid on last years rent (which I should imagine is either not allowed or not legal) and CPS spontaneously retracted their claim. Just a massive waste of my time but probably works out as profitable for a company like CPS.

As a landlord CPS have been dependable and good. The biggest thing for me is good communication. They will ring me promptly if there is a problem and also I can ring them in office hours and talk to a real person who can sort any problem out quickly.
I have had some bad experiences with letting agents in the past so moved to CPS about 3 years ago and so far it’s been an excellent service.

Terrible to deal with. Might be good for Landlords but for Tenants expect terrible service.

CPS Homes have been ruthlessly efficient again. I deal with them on a yearly basis to secure student tenants and they always deliver.
Communication is always excellent and they are extremely pro-active in keeping landlords up to date with maintenance and contract matters.
I dealt with Rhys on this occasion who was as always, excellent.

We secured a property with CPS homes. A lovely lady Marta showed us round some properties answering any questions we may have. So far a great experience with CPS.

CPS Are always so helpful and informative and again they have quickly found tenants for my property.
My thanks to Scott and everyone.

I would strongly advise against renting through CPS Homes. Our experience has been a complete disaster.
First of all the property was handed over to my son in an appalling state. There were multiple issues, including, how filthy the house was for a start, dangerous sockets, taps not working, sink blocked, that should have been addressed before he moved in. It was clear that no thorough inspection or cleaning had been done prior to his arrival.
The customer service has been just as bad. Their lack of empathy and support has been extremely disappointing and has caused myself and my son stress and inconvenience. This should have been an exciting time for my son, moving to Cardiff for University. Instead it made the move unpleasant.
I have rented several properties in the past myself and have never experienced service so poor.
They seem happy to collect rent but show little interest in providing a decent living environment or support to tenants. Save yourself the trouble and look elsewhere.

A fantastic letting agent. I have been with CPS for six years in Cardiff, they could meet my requirements always. Especially Rhys Owen his every professional advice always valuable, it helps to put my property into the best rental value. Maintenance team is also great, they have helped a lot of building maintenance issues over past years. Thanks a lot CPS.

Me and my friends had a great experience with CPS Homes and with Marta showing us around the homes it was a really pleasant experience, we were so greatful to have Marta helping us, she was amazing!!!

When CPS Homes marketed the property Jess contacted me four days later to say it was let! The student groups they have provided have thankfully been pleasant and polite tenants which is reassuring for a landlord. Rhys is conscientious and thorough as the lettings manager and send updates informing landlords of the latest changes in legislation and tips on keeping a property at its best. I would also like to mention Cameron who has been prompt and helpful in answering my queries despite being out of the office conducting viewings. I cannot recommend CPS Homes enough.

We went for a tour of some houses in cathays with Bethany from CPS Homes, and she was an absolute star. Not only was she the nicest person, she made us feel so welcome and comfortable to comment on the houses. So thankful for her as the first house we viewed was spot on what we were looking for. Went back and sorted everything out, and it was the easiest process this time around thanks to Beth!!

I went for a viewing with Marta on the 21 Of October and ended up placing an offer for the flat the very same day.

Lovely experience very explained and was also early.

Eilir Thomas

Florence was amazing and so helpful, she was so knowledgeable and could answer any question we gave her.

we recently went through the process of renting a uni house! Derry was absolutely amazing and was really helpful with the process. She answered all our questions clearly and made our experience overall amazing! She was so so lovely and i couldn’t recommend her enough!

Fantastic service from CPS, highly recommend.