Placed an order 31/12/25 and still have had no word on my order. Yes, it was during xmas but it its now 21/1. I have sent multiple emails and had no reply. I called multiple times and the phone... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was a bit worried after reading some negative reviews after I placed an order for 2 Resmed AirMini's for myself and husband, but I must say, I had excellent customer service. Ashleigh whom I was... Se mere
I bought their Airmini Bundle and it came with no nasal mask, and despite 7 emails they have yet to resolve the issue. Too bad I needed it for an overseas trip which I couldn't use it for given the m... Se mere
I ordered online my new mask and extra cushion on April 4th,,, and shock of shocks it was delivered 3 days later. I cannot get over the time of delivery normally online orders take up to 3 weeks to... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Wide range of top brand CPAP machines, masks and accessories. Flexible payment plans. Free shipping Australia wide on all orders over $100. Money-back guarantee.
Kontaktoplysninger
Blue C, 4225, Coolangatta, Australien
- 1300 896 872
- sales@cpapspecialists.com.au
- cpapspecialists.com.au
3,0
Middel
25 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Useless. Is this company still operating ?
Placed an order 31/12/25 and still have had no word on my order. Yes, it was during xmas but it its now 21/1. I have sent multiple emails and had no reply.
I called multiple times and the phone line just disconnects.
Avoid at all cost. This website should be shut down
21. januar 2026
Uopfordret anmeldelse
Very poor customer service
This company cancelled my order without any explanation. There was no response to my numerous emails requesting an explanation. Very poor customer service.
2. december 2025
Uopfordret anmeldelse
Terrible customer service
Terrible customer service. I placed an order on November 17 and have contacted them multiple times for an update. When I call, it automatically hangs up on me. The email provided does not respond. They are a scam. TERRIBLE SERVICE. DO NOT ORDER FROM THEM.
1. december 2025
Uopfordret anmeldelse
Appalling after sales service
I bought their Airmini Bundle and it came with no nasal mask, and despite 7 emails they have yet to resolve the issue. Too bad I needed it for an overseas trip which I couldn't use it for given the missing part. They replied to one email asking for me to 'elaborate' on the issue, however seem unable to understand the basic premise that the nose piece was not included with the package.
13. marts 2025
Uopfordret anmeldelse
Item Never Delivered – No Response from Customer Service
I placed an order with CPAP Specialists Australia on 16 July 2025 (Invoice #CPAP4937) for a ResMed power supply and filter pack, totalling AUD $62.95. Despite receiving an invoice and payment confirmation, the item was never delivered.
I attempted to contact them multiple times via phone (1300 896 872) and sales email—no response at all. After waiting without any update, I had to re-purchase the item from a different provider to avoid further delays impacting my clinical needs.
As a doctor, I rely on efficient and trustworthy suppliers. This experience was completely unacceptable. I would strongly advise against ordering from this company unless you want to risk losing both time and money.
16. juli 2025
Uopfordret anmeldelse
Top tier customer service
What an amazing experience. I ordered the wrong machine and only realised when I had setup my machine. I was fully expecting to be told to bad to sad. Sam was my contact and without any trouble he organised getting me the unit I needed and making the whole process probably the easiest customer service issue I’ve ever dealt with in my life. A company creates its value on how they solve issues not them taking your money ey and these guys are top tier in that regard
28. marts 2025
Uopfordret anmeldelse
A very big thank you for going out of…
A very big thank you for going out of your way to make my order happen, much appreciated.
14. marts 2025
Uopfordret anmeldelse
Great Company
Wow, how good is this place! Great prices quickly delivery and excellent product!
20. marts 2025
Uopfordret anmeldelse
Excellent service
I was a bit worried after reading some negative reviews after I placed an order for 2 Resmed AirMini's for myself and husband, but I must say, I had excellent customer service. Ashleigh whom I was corresponding with, went above and beyond to help me with a problem.
At the time I ordered these, it was Black Friday sales and these guys had the best price.
One negative, only one order with my husbands name on received a Tim Tam, mine did not!!
Great service guys, highly recommend.
29. november 2024
Uopfordret anmeldelse
Kind staff and very knowledgeable
Kind staff and very knowledgeable. Fast shipping too!
20. februar 2025
Uopfordret anmeldelse
Prices are best in the market
Prices are best in the market, customer service was wonderful. Thanks
15. januar 2025
Uopfordret anmeldelse
Fast shipping and well packed!
18. februar 2025
Uopfordret anmeldelse
Knowledgeable and friendly staff
8. februar 2025
Uopfordret anmeldelse
Look closely at offers & done jump to conclusions
My bad, having a bad day. Sorry guys
Just getting sick & tired of people being misled, overcharged, hidden costs, fees charged for using debit cards, fees charged for not being on direct debit etc etc. adds up to quite a bit over a year.
With no disrespect to you guys though, $20 off for over$1200 is laughable anyway
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra cpapspecialists.com.au
Hi Jeff,
We are disappointment to see this review and can see you still chose to place an order.
Our site clearly states we offer $20 off your first order over $1200. We can also see you sent a message to our online customer service team stated"You guys are going to get smashed on reviews".
We are a small family owned business who sells items 40-60% off RRP which means our profit margins do not allow us to offer further discounts on smaller items such as the mask you ordered. Our emails are always open to provide feedback, however we feel there is nothing we could have done to appease you based on your behavior. The team wish you the best and would like to take the opportunity to send our love and understanding.
I ordered a CPAP mask
I ordered a CPAP mask, it came with a free tim tam. I got the free tim tam and nothing else. The service was terrible, they said their stock was correct. They fail to respond to emails, I logged it with Pay Pal, they asked me to close the account as we could sort it between outselves. I did not Pay Pal have now closed the account and refunded my money. Be very careful when ordering from this company. I have now ordered elsewhere and mask has arrived, no dramas. It has taken a month to get this resolved, including lodging a claim at the post office. which they promptly closed and referred it back to the companys end.
3. august 2023
Uopfordret anmeldelse
What I ordered was not what I…
What I ordered was not what I received..have left messages via the phone, email and on messenger and have not had a reply... poor, poor, poor... avoid them
1. august 2023
Uopfordret anmeldelse
Besvarelse fra cpapspecialists.com.au
Hi Simon,
I am sorry to see this review. I can see an issue did occur where you were sent an older style of the cushion. However you were refunded in full and kept the items. It is disappointing to see this still resulted in a bad review, however we understand our mistakes have consequences. Unfortunately we were not notified by Philips that this cushion had been updated so we had no idea until you made us aware. Please let me know if there is anything else we can do to rectify this issue!
I'm very happy with my new CPAP machine…
I'm very happy with my new CPAP machine and have had a better night sleep.
21. april 2022
Excellent service good prices and…
Excellent service good prices and prompt order of spare parts
8. april 2022
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