cozymatic.com Anmeldelser 381

Love the site and the furniture

Vey quick responce on whatsapp even on the weekend.

I am so happy with this service. I didn't finish a purchase online so missed out on the free shipping that was on. I messaged and respectfully asked to have the free shipping extended and my wish was granted! What a great service.

We're in love with our Cozymatic Walnut Dresser. The drawers glide open smoothly, and the sleek, modern style complements our bedroom perfectly.

The Cozymatic Oak Bookcase is exactly what we needed to organize our home office. The sturdy shelves hold all our books and decor with ease.

Ordered a credenza from them. It arrived 3 months after I ordered it and came broken. They refused to provide any type of refund or replacement parts. They offered a 10% store credit, but I would not order from them again as the experience was horrible.

Hi everyone, we are looking to start a class action against this company: once we have 7 people join we will
Commence legal proceedings. They provided fake information for us to return and when we did send the item back following , we have a recording to their staff stating they do not accept returns. Sign up below and I will reach out to commence proceedings.

cosy matic or Rhapsody information technology has stolen from so many customers. .

Respond if interested.

Ordered in February, still do not have it and customer service has been useless.

Even paid for the white gloves service, means nothing clearly.

I regret buying anything off this company, if you have any sense of self preservation, buy from somewhere else.

Update: Still do not have my goods, can not get a date and time on when they will be and they have the gall to say this "However, please believe that we are here to address any concerns you may have"

This is after waiting for 6 days to get a response to why I am still chasing up the good I paid for, over 3 months ago.

Worst customer service I have ever encountered.

Despite my initial concerns based on other reviews, the items I purchased from Cozymatic did eventually arrive, albeit with a longer-than-expected wait. The company maintained communication through email and provided shipping updates, which helped alleviate some of my worries. When the package finally arrived, I found my beautiful side table in excellent condition, thanks to the sturdy packaging. The table's design and quality exceeded my expectations. Overall, I am satisfied with my purchase from Cozymatic, despite the extended shipping time.

The quality and design exceeded my expectations.

The side table I ordered from cozymatic is exactly what I expected and the quality is good. It took a quite some time to arrive so take that into account when ordering. Luckily I didn't need it urgently.

Firstly they delivered the furniture in a crate and the delivery person would not bring it to the front door. It was over 40 kgs. All the drawers were all mis-aligned. Their idea to fix it was to send me an instructional video in Chinese. I've now asked for a refund. I have to ship it back myself and will only get an 80% refund on a faulty item.

I have been contacting their customer service and confirmed delivery on an agreed date but then it was delivered without any prior notice a day before and the TV console and the book shelf were left outside of my apartment building and I was just lucky with my head up noticing these items when going back home. However I live alone and needed to get these items from outside of my building to my unit! I couldn’t carry them and just pulled them into the escalator. The items not opened yet and not sure if they are damaged or scratched yet. I noticed the CS immediately and they just apologised in one sentence! It’s totally untrustworthy. Very poor service level.

Quality is BAD! The item I purchased is of extremely poor quality. I paid over $1,000 for a coffee table that is constructed so badly nor does it look anything like the item advertised. A coffee table that I will now donate and hope that someone has some use for it as I don't believe even those in need will want it .

I love my chairs. However, I ordered them in August and they arrived this week - over 6 months later. I actually thought I had been scammed. Even though the product was as good as expected, I will not be using this company again.

Item never arrived- no reply to two emails to the company. Total scam. How does meta keep supporting and giving advertising space these companies who rip people off?

I am thrilled with my new pieces. The furniture arrived in pristine condition, thanks to the careful packaging and handling.

I ordered Carlisha sofa/side coffee tables about two weeks ago.
I immediately contacted customer service to make sure they had the correct delivery instructions (it's a bit difficult/confusing to find my front door due to how this lot of land was built upon); I was warned that if I wasn't home, I would have to reorganise delivery, but thankfully it was my day off when it did.
Customer service was polite, helpful, and efficient from start to finish (thank you so much, Naomi!).
And the packaging, wow! All pieces were wrapped up and held securely and safely in place inside the box with various packing materials (styrofoam, etc.), but the surprising part was how the edges of the box were reinforced with hard cardboard liners, and the corners were all reinforced with plastic corner cuppings! The box did have some damage on the outside when it arrived, but that happens, so the foresight of all the packaging meant nothing was damaged in transit.
And all in all it only took about two weeks to arrive (Sydney, NSW address).
Next time I want some furniture, I'm definitely coming here first to see what they have!

I bought a coffee table for $1000 got it completely broken
They offer 10% refund!! Do not buy anything from them and me to pay for return shipping and not get a full refund
Be careful a total fraud!!!!