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Cox & Kings Anmeldelser 

1.209
TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Just returned from an outstanding trip to Namibia organised flawlessly by Shameem Bhyat at C&K. She listened, understood and enacted our brief and made suggestions to improve our experience. We were v... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We've used Cox & KIngs to organize our travel since 2019. In that time we have been on 10 of their trips - mostly tailored, private tours but also a small group tour. They are the first and only c... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Angelos from the guest relations was a genuine person dealing with my concerns. I would definitely be travelling with Cox and Kings again

Bedømt til 2 ud af 5 stjerner

Not much wonder about the wonders of ancient crete tour. More like a school trip than a holiday. Hotels and transfers okay. Not enough time to appreciate the ancient sites, very long winded ex... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Rejsearrangør

Skrevet af virksomheden

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,4

Alle anmeldelser

(1.209)

69 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Excellent customer service

6. januar 2025
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Besvarelse fra Cox & Kings

Dear Ms Parry,

Thank you for sharing your comments.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 1 ud af 5 stjerner

Called the yesterday was told they were…

Called the yesterday was told they were very busy and that I should have to wait a week

20. januar 2025
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Besvarelse fra Cox & Kings

Dear Mr Grosvenor,

I am sincerely sorry that you have had a negative experience when trying to call us. I have asked or Sales Manager to review all calls inbound so we can establish what has happened here, however, we have been unable to locate your call.

Could you please contact me urgently - epugh@abercrombiekent.co.uk with your details so I can investigate this further.

Many Thanks in advance
Emma Pugh
Guest Relations & Compliance Manager

Bedømt til 5 ud af 5 stjerner

Excellent tour of South America highlights

Our trip was a combination of the small group Splendours of Chile trip followed by a private tour through Argentina and Brazil. Paula, our guide in Chile, was superb and everything went very smoothly. The sights we saw from the desert down to Patagonia were amazing and Paula's knowledge and enthusiasm really added to the whole experience.
The rest of our trip was very well organised with helpful, friendly guides meeting us at each destination. The Perito Merino glacier and the Iguazu Falls were highlights. Leonardo, our guide in Rio de Janeiro, went out of his way to make sure we got the most out of our visit to his city. The only disappointment of the whole trip was the cooking experience in Rio which left us both feeling unwell due to the heat.
Overall, an amazing experience and we would definitely recommend David at Cox and Kings for organising it for us.

3. november 2024
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Besvarelse fra Cox & Kings

Dear Mr Wright,

Thank you for taking the time to share your comments with us following your trip to South America. I am glad you had such an enjoyable trip.

Your feedback has been shared with the relevant team members here in the UK and have also been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 4 ud af 5 stjerner

Central America group tour

Enjoyable well organised tour through Central America, the only downside was that some of the transport (i.e. private buses) were too small and uncomfortable for the long journeys and that some of the local guides could have been better at communicating.

14. november 2024
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Besvarelse fra Cox & Kings

Dear Brian,

Thank you for sharing your feedback with us, following your recent trip to Central America.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Fantastic 18 days in Peru, Chile and Argentina

Cox and Kings (Jo McCreery) did a great job customising our tour so that we got just enough time in each location focusing on the things we most wanted to see and do. A really enjoyable trip all round but EcoCamp Patagonia was the highlight for us - our base for hiking over three days in Torres Del Paine National Park. The guides were fantastic and the group we were part of got on really well together. The camp is in such a beautiful place and the pods were superb.

10. november 2024
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Besvarelse fra Cox & Kings

Dear Mr Lister,

Thank you for sharing your comments with us, following your recent trip to South America. Your kind feedback has been shared with Jo.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Well organised private tour

7. november 2024
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Besvarelse fra Cox & Kings

Good afternoon,

Thank you for sharing your feedback.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 1 ud af 5 stjerner

Misleading itinerary - disappointing passage through Rajesthan

I booked my trip based on superb C&K 2018 holiday in Peru, the route and boutique palace hotels. Weeks prior to departure, they notified 3 hotel changes. One downgrade to a character hotel, which had poor room security, cold water and a broken cash machine. At here view is that a £5-10 discount to enable me to retain some currency was adequate compensation for this. Two were changed to bland corporate boxes, apparently as those planned were taken over by weddings. This we found not to be correct by guests staying there and searching room availability.
A jeep dune drive was in fact a jeep drive to the edge of the city to a pile of sand in a field. Optional cooking lesson was a demonstration, and blocking printing/star gazing not available due to hotel changes.
C&K asked for feedback and their defensive response to comments was that they arranged drinks/nibbles at a C&K employees house, a cheap scarf and theatre show (simply shocking and dragging out 45m). Oh and a 5% discount from my next C&K holiday ????????
India did not fail to disappoint, but the experience was significantly reduced by the above changes and misleading activities. I seriously wish I had not relied on my previous experience with C&K. Standards have dropped and I shall never trust them again

14. november 2024
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Bedømt til 5 ud af 5 stjerner

Nov 2024 Madagascar Wildlife Adventure

Nov 2024 Madagascar Wildlife Adventure

Fabulous tour. Hotels and food were excellent. I have to mention our tour guide Tsoa who looked after us so well with endless patience and knowledge in answering all our questions. Also a special mention to our driver George who safely navigated what are terrible road conditions at times. A trip of a lifetime with my daughter making lasting memories.

9. november 2024
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Besvarelse fra Cox & Kings

Dear Mrs Bryant,

Thank you for taking the time to share your comments with us following your trip to Madagascar and I am glad you had such an enjoyable trip.

Your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback .

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Amazing tour

Great organisation, full on tour, dedicated team, using guides that are very professional, the whole package from hotels, connections, guided tours are exceptional

3. december 2024
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Besvarelse fra Cox & Kings

Dear Mr Davies,

Thank you for taking the time to share your comments with us following your trip to South America.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

South America tour - fabulous

We had the most amazing time on our South America tour.
We did the 18 night tour starting in Lima, visiting Sacred valley, Machu Pichu, Cusco, Lake Titicaca, Le Paz, Iguazu falls, Buenos Aires, Rio de Janeiro
Itinerary was busy but the guides worked so hard to ensure that we got the most out of our visit. As always with travel we encounter some delays and a few small itinerary changes. These were on the whole dealt with brilliantly.
There was only one guide who seemed determined to ensure that we did absolutely everything on the list even when the group kept insisting that they were tired, cold and hungry and wanted to finish up. Also, in hindsight we would have been better to have visited the larger set of floating islands on the Peruvian side rather than the 3 hour hydrofoil journey to the Bolivian side. Perhaps one for the Company to look into for future tours?!
In contrast our last guide in Rio, Letitia was good fun and ensured each and everyone of us was looked after and having the best experience.
Best bits for me were Iguazu, the Belmond express to Puno and Cusco

13. november 2024
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Besvarelse fra Cox & Kings

Dear Ms Gaudion,

Thank you for sharing your feedback with us, following your recent trip to South America. I am glad you had an enjoyable trip. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Thoroughly enjoyed our South African tour

Couldn’t be more happy with our tour of South Africa. Very well organised, excellent tour guide and good choice of accommodation especially the game lodge.

21. november 2024
Uopfordret anmeldelse
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Besvarelse fra Cox & Kings

Dear Marian,

Thank you for sharing your feedback with us, following your recent trip to South Africa.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Booking …

Bianca has been dealing with me very promptly and in a lovely friendly manner. If the forthcoming trip is as good as she is then I’m not worried.

2. januar 2025
Uopfordret anmeldelse
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Besvarelse fra Cox & Kings

Dear Mrs Craig,

Thank you for taking the time to share your comments with us following your recent booking. Your wonderful feedback has been shared with the relevant team, including Bianca.

We would like to thank you for booking with Cox & Kings.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 4 ud af 5 stjerner

Well organised trip with a lovely group…

Well organised trip with a lovely group of people. Hotels were brilliant and iguazu falls was so special. Loved the hotel so close to the falls. Guides we’re all informative and we would definitely book again with this company’s

21. november 2024
Uopfordret anmeldelse
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Besvarelse fra Cox & Kings

Dear Mrs Binesh,

Thank you for sharing your feedback with us. I am glad you had an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Great Tour of Chile, Argentina and Brazil

Fairly reasonable cost
Good communications prior to leaving
Excellent tour with a great guide in Patagonia
Everything happened as stated in the tour itinerary
Nice hotels
All in all a good experience

27. november 2024
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Besvarelse fra Cox & Kings

Dear Bruce,

Thank you for sharing your feedback with us, following your recent trip to South America.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Great experience

The tour itinerary for Cuba was well thought out and the local agents handled all the local issues well. Cuba isnt perhaps the easiest place to travel so expect the unexpected. We went 1 week after the national blackout for 3 days, so this was a bit of a concern, but Cox & Kings handled this well by making some changes to the accommodation to ensure we would still be comfortable.

28. oktober 2024
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Besvarelse fra Cox & Kings

Dear Mrs Bickerton,

Thank you for sharing your feedback with us, following your recent trip to Cuba with us.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Cox and KIngs Splwndours of South America

A fantastic tour. Every aspect was perfect.

13. november 2024
Uopfordret anmeldelse
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Besvarelse fra Cox & Kings

Dear Mr Deavall,

Thank you for taking the time to share your comments with us and I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Grand Tour of India - excellent

Our Grand Tour of India was an excellent tour, covering many wonderful sights and experiences. To do that, there is a lot of internal travelling and things can go wrong, but that is outside Cox and King’s control and travellers must be willing to accept those challenges as and when they occur.

We stayed in a number of hotels in various locations, as no hotel stay was longer than 2 nights. Some hotels were very modern, with all amenities, and some were older with more character but weaker on room facilities.

In summary, we had a fabulous trip. The itinerary was very full and a lot was crammed in, but we had no problem with that. The staff that C&K employ were excellent at all levels - bus driver, his assistant and local office staff in different cities.

We would recommend this tour without hesitation

12. november 2024
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Besvarelse fra Cox & Kings

Dear Graeme,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had an enjoyable trip.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Great Sri Lankan experience

We enjoyed the holiday very much. It was a good and interesting
itinerary led by a superb guide and tour leader, Dilip Fernando.
Everything was well planned and on time. Sri Lanka is a lovely
country with very friendly, hospitable and smiley people. The standard
of accommodation was excellent generally, although the last hotel
could have been better. The group got on well. Happy to recommend Cox and Kings to others and likely to travel again with them, as we have done several times.

12. november 2024
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Besvarelse fra Cox & Kings

Dear Mr Summers,

Thank you for sharing your feedback with us, following your recent trip to Sri Lanka.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 4 ud af 5 stjerner

Annoying

Annoying: Repeated requests for details, despite my phone call explaining that passport
being renewed. Also, flights not yet booked.

4. december 2024
Uopfordret anmeldelse
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Besvarelse fra Cox & Kings

Dear Mrs Langridge,

Thank you for sharing your comments. I understand that your travel consultant, Marianela has been in touch to discuss the issues that you have raised. However, should you wish the matter to be reviewed further please email guestrelations@coxandkings.co.uk and a member of the team will then investigate. 

We would like to thank you for booking with Cox & Kings.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Bedømt til 5 ud af 5 stjerner

Responsive and helpful.

8. november 2024
Uopfordret anmeldelse
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Besvarelse fra Cox & Kings

Dear Mrs Findlay,

Thank you for sharing your comments.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

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