Excellent service! I insured my taxi with Cover My Cab , and the whole process was smooth and easy. Great service, everything was explained clearly. I’m very happy with my experience and . The agent w... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been taxi driver insurance customer for last one year with cover my. They're very helpful and they're service is also very good. As a result I keep continue for this year with cover my. Like to... Se mere
Virksomheden har svaret
I really had a great experience when I bought my taxi cover and would definitely recommend this one to anyone looking for easy hassle free cover. The only reason I won’t give 5 star is the price thou... Se mere
Virksomheden har svaret
Hi I’m Muhammed A Azid last year was my first time I used them the experience I had was amazing. They were very helpful and understanding. Luckily I saved the person‘s number and his name is Daniel to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Forsikringsmægler
- også i
- Bilforsikringsselskab
- Erhvervsforsikringsselskab
- Forsikringsvirksomhed
- Taxiforsikringsselskab
- Virksomhedsforsikringsselskab
Skrevet af virksomheden
Taxi Insurance | Minibus Insurance | Courier Insurance | Van Insurance | Motorhome Insurance | Business Insurance | Property Insurance | Tradesman Insurance | Motor Insurance
Kontaktoplysninger
Field House, Station Approach, CM20 2FB, Harlow, Storbritannien
- 0345 456 4505
- service@covermy.com
- covermy.com
4,5
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
You have recognised my ten years no…
You have recognised my ten years no claim bonus and two years from another company. I had a great service from the staff I talked to them.
18. september 2025
Besvarelse fra CoverMy
Thank you for your kind words! We’re so pleased to hear that our team recognised your no claims bonus correctly and that you received great service from our staff. Your trust means a lot to us!
Besvarelse fra CoverMy
Thank you for your kind feedback! We’re glad you found our team cooperative and responsive on the phone, it’s great to know you had a positive experience.
Besvarelse fra CoverMy
Thank you for your kind words! We’re glad you found our team helpful your support means a lot to us.
Ever think good
10. september 2025
Besvarelse fra CoverMy
Thank you for your feedback! We’re glad to know you had a good experience with us.
Insulting response to a customer!!!??
Following your response to my review, it is not our problem Reserve company how working. We get insurance from your company and in our insurance is your company name. They are working for you as a third party so it is your responsibility to answer. Third party who I had accident was illegally driving and she was wearing slippers while she driving. She was out of control her car. She hit my car from back but they said I was on fault. It’s like someone drunk and driving without fault.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra CoverMy
Thank you for your reply and for sharing more details about your experience. We completely understand how upsetting and frustrating this situation must feel for you.
We’d like to clarify the difference in roles: CoverMy Cab is your insurance Broker, which means we arrange your policy and support you with service-related matters. The claims process itself is handled by Reserv, the independent claims handling company appointed by your Insurer. While they work on behalf of the insurer, they are a separate company from us, which is why claim decisions — including liability — are made by them rather than directly by us.
That said, we absolutely recognise your concerns and want to support you. If you would like, we can help guide you on how to raise this formally with Reserv’s complaints team, who will be able to review how your claim was assessed. Please reach out to our Customer Engagement Team directly and we’ll be happy to assist you in escalating this.
We sincerely regret the difficulties you’ve experienced and assure you that we will do what we can to support you in getting this matter properly addressed.
Very professionally done and great…
Very professionally done and great understanding from the team
9. september 2025
Besvarelse fra CoverMy
Thank you for your kind feedback! We’re so pleased to hear you found the service professional and felt supported by the team.
Besvarelse fra CoverMy
Thank you for your feedback! We're glad you’re happy with our service.
very good thanks you
15. september 2025
Besvarelse fra CoverMy
Thank you for your feedback! We’re so glad to hear you’re happy with the service, your support means a lot to us.
Besvarelse fra CoverMy
Thank you for your feedback! We’re really pleased to hear you were happy with our customer service.
Besvarelse fra CoverMy
Thank you for your feedback! We’re glad to hear you found the service very helpful and that your expectations were met.
This insurance company is the best so far
This insurance company always remind me wherever my insurance is due to renew and the company always listen to my situation.
2. september 2025
Besvarelse fra CoverMy
Thank you for your kind words! We’re so pleased to hear you consider us the best and that our reminders and support have been helpful when it comes to your renewals. It’s great to know you feel listened to and supported ,that’s exactly what we aim for.
* unprofessional
* unprofessional
* Inexperienced staff
* No communication
* Lack of knowledge in the industry
* No skill in the workplace
* Don't know how to call customers back
And I could go on and on.............
Never in my life have I delt with such an unprofessional company. Honestly no matter how many good reviews they have don't take out there insurance, because at the end of the day they are 100% not helpful, go elsewhere.
Complete joke.
Cover my cab and the claims team Reserve are ridiculous, I had to tell them on numerous occasions how to do their job !
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra CoverMy
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve faced and the impression this has left you with. This is not the level of service we want our customers to experience.
From the conversation you had with our Customer Engagement Team, you informed them of the issue with costs on a claim. They contacted the claims handlers on your behalf, got this matter resolved, and your No Claims Bonus was issued. This was all completed within a couple of hours.
It’s important to highlight the difference between our role and the claims handlers:
As your broker (Cover My Cab), we arrange your insurance policy, provide advice, help with renewals, and support you with questions about your cover.
The claims handlers (Reserv), are a separate company appointed by your insurer to manage incidents once a claim is made. They assess and settle claims, arrange repairs, and handle the claim process itself.
If you remain unhappy with how your claim was managed, this should be raised directly with Reserv via their complaints process, as they are best placed to investigate further.
If you’d like any guidance on this or need help reaching the right team, please get in touch with our Customer Engagement Team, who will be happy to support you.
Besvarelse fra CoverMy
Thank you for your feedback! We’re really pleased to hear you had a good experience with us
Besvarelse fra CoverMy
Thank you for your feedback! We’re delighted to hear that you found our service professional and that we could make the process easy for you.
Very good experience spoke with Callum…
Very good experience spoke with Callum he good me very reasonable offer and customer satisfaction 10/10
22. august 2025
Besvarelse fra CoverMy
Thank you for your wonderful feedback! We’re delighted to hear you had such a good experience with Callum and that he was able to provide you with a reasonable offer. It’s fantastic to know you rate your customer satisfaction as 10/10, we’ll be sure to share your kind words with him.
They are very efficient and effective…
They are very efficient and effective in responding to my req
26. august 2025
Besvarelse fra CoverMy
Thank you for your feedback! We’re really pleased to hear you found our team efficient and effective in responding to your request.
Excellent professional service from…
Excellent professional service from Alfie in the car breakdown department. My problem with the policy was sorted out quickly and efficiently in a courteous manner. Alfie was knowledgeable and dealt with my questions in a calm and professional manner. A credit to your organisation.
18. august 2025
Uopfordret anmeldelse
Besvarelse fra CoverMy
Thank you for your kind feedback. We’re delighted to hear that Alfie was able to assist you so professionally and efficiently. While our breakdown providers are a separate company, we truly appreciate your lovely words and will do our best to ensure your feedback reaches them.
Besvarelse fra CoverMy
Thank you for your feedback! We’re thrilled to hear you think so highly of our company.
When I call you anytime everyone help…
When I call you anytime everyone help me it’s friendly good people
18. august 2025
Besvarelse fra CoverMy
Thank you for your lovely feedback! We’re delighted to hear that every time you call, our team is able to help you in a friendly and supportive way. We always aim to make things as easy as possible for our customers.
Besvarelse fra CoverMy
Thank you for your feedback! We’re so pleased to hear that Callum was able to assist you and that you were happy with the service he provided. We’ll be sure to share your kind words with him.
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