I bought the bic lamp in the middle of march, got it yesterday with an extra fee for faster delivery. God knows how long it would have taken without that. The lamp was intact, but he box was terribly... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Communications with the team are excellent. After ordering a clock I was quickly informed that it would be delayed. The team kept me updated on expected delivery dates and when it finally arrived (pac... Se mere
The place to go for your wallpaper! We're renovating our 1929 villa in Copenhagen and needed wallpaper for a guest bathroom. Courthouse Interiors ensured swift production (they even speeded it up to d... Se mere
Excellent value, swift delivery, and because the items were fragile, great care had been taken to make sure both of them were securely wrapped and protected from bumps and potential breakage. So glad... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Located in the charming town of Wiveliscombe in Somerset, The Courthouse Interiors is a family-run independent one-stop design shop bursting with inspirational homeware and whimsical wares. With multiple ways to pay & easy returns, Courthouse Interiors now offers international delivery.
Kontaktoplysninger
The Square, TA4 2JT, Somerset, Storbritannien
- 01984629010
- info@courthouseinteriors.com
- courthouseinteriors.com
4,4
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic Customer Service
I have made multiple purchases with Courthouse Interiors and each transaction has been fantastic. Customer service is top notch. Highly recommend.
10. april 2024
Uopfordret anmeldelse
Great service
Great service! I had issues with the payment link and communication with company was instant and remedied with a quick email link provided. Fast delivery too.
24. marts 2024
Happy customer
Good website and ordering process. Lovely product and arrived in good condition - packaged well. Delivery could be tracked but took a few weeks.
25. marts 2024
I expected more
Unfortunately, the product was much smaller than expected and correspondingly expensive. Nevertheless, it is very pretty and fulfills its purpose
7. marts 2024
Besvarelse fra Courthouse Interiors
Hi Maureen,
Thanks for sharing your feedback regarding the size of your Gluggle Jug you purchased from us and sorry to hear you are not happy with the size.
We sell two sizes of these jugs and include the dimensions, capacity in litres and a scaled drawing of each jug on the product page to show the size comparisons as best we can.
We will look at the product page again to see if we could have been clearer.
You are welcome to return this items for a full refund or exchange for the larger size. Please feel free to contact our customer service team.
Regards
The Courthouse Team X
The wallpaper itself is beautiful
The wallpaper itself is beautiful, it is truly a piece of art. There was no custom fees to Canada which is a plus. However, the shipping took longer than expected.
7. marts 2024
Very slow refund on returned items
I purchased an item on-line and then returned it in line with the returns policy. It took over a month and I had to follow up three times before I received the refund. I kept being assured I would receive a refund but no money came through. I received a refund when I said I was considering legal action.
UK law states that retailers must refund money for returned items within 14 days.
I won't shop here again.
11. marts 2024
Uopfordret anmeldelse
Besvarelse fra Courthouse Interiors
Dear Rachel,
Thank you for sharing your feedback with us. We apologise for any inconvenience caused by our refund policy not meeting your expectations in terms of speed. Your input is valuable to us, and we are committed to improving our processes to enhance the overall customer experience.
We can see that you returned your order within our accepted returns window and that a full refund was issued within the time frame outlined on our refunds terms and conditions page; however, your feedback is incredibly important to us as a small business and we will endeavour to make this process faster in the future.
Warm regards,
The Courthouse Interiors Team
Todo perfecto!
Todo perfecto!! , desde la experiencia de compra al envío y entrega , tenía dudas al ser fuera de la CE. Gracias.
7. marts 2024
The goods were delivered as promised…
The goods were delivered as promised safely and promptly.
6. marts 2024
Don’t be seduced by the brand and all…
Don’t be seduced by the brand and all the hype when it comes to customer service it doesn’t exist . Run by toffs who just want your hard earned cash and then want you to leave them alone . I took a punt as I thought it was a new online shop rather than the rebranding of an old shop . All fur coat and no knickers
31. december 2023
Uopfordret anmeldelse
Besvarelse fra Courthouse Interiors
Hi Courtney,
I hope you are well and thank you for sharing your feedback with us. As we have explained on our other review platforms including Trustpilot recently and by email to you, the wallpaper you bought from us comes directly from the manufacturer, Cole & Son.
The wallpapers are numbered in batches to maintain consistency within each batch. Slight colour variations between batches are common and to ensure a good match we recommend purchasing all rolls from the same batch. In this instance, as you purchased one roll from John Lewis and another from us, it's likely they came from different batches. As previously explained, we sadly cannot guarantee an exact colour match in such cases.
We would always advise a customer to ask us prior to purchase if we can source the same batch and then always check the wallpaper by eye before pasting it to the wall, just to be sure!
Had there been an issue, we would have happily issued a full refund in line with our terms and conditions. Unfortunately, since the roll had already been applied to the wall prior to reaching out, a refund was sadly not possible.
Courthouse Interiors is happy to engage constructively with our customers regarding any issues or faults with their orders however we also have a duty of care to our staff who who have the right to be treated with respect by email or on our online chat.
We really are sorry to hear you were dissatisfied with the service you received from us, and we are sorry we cannot be of further assistance on this occasion.
Customer Services are fantastic and…
Customer Services are fantastic and kept me up to date with my order. My vase was well packaged and arrived in perfect condition. Thanks
5. marts 2024
Very helpful staff
Very helpful staff, great selection, fast shipping! Will definitely use the company again for future projects! Thank you
26. februar 2024
Very impressed by the communication and…
Very impressed by the communication and service provided. Would definitely recommend Courthouse Interiors.
23. februar 2024
Great selection of brands and products
Great selection of brands and products. I ordered a Seletti gold frame mirror, the communication was great and the product arrived on time.
17. februar 2024
Uopfordret anmeldelse
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