Country RoadAnmeldelser 

Visited the Highpoint store today to purchase a few items on spend and save . Staff member was an older lady with glasses and short stature ,short hair with an European accent in the men’s section . Didn’t like to help at all or ask her any questions , so curt and rude . She was too busy folding shirts and I think we should not have interrupted her .at one point she was laughing at us with another young staff member after we asked her to look for a size and she was overly excited to tell us she don’t have any and neither does any other
Stores .
She suggested that I visit Myer or David Jones to purchase country road .
Unfortunately it wasn’t the first time we have come across very bad customer service at this location . Will be shopping elsewhere. Shame that I love the brand and designs.
Didn’t end up buying anything after all and left with a bad taste .

This year I bought a jumper from country road and hung it in my cupboard. I took it out this morning to wear and when I took the tag off there were 4 holes in it… clearly a fault! I returned it to the HIGHPOINT store and basically told me there was nothing that they could do. I was quite surprised that I was met with this response. So I took their faulty product and left

I have recently started shopping at country road again and like the clothes and have had good online experience BUT the customer service at the Robina store is horrible well actually just rude - I needed to return a dress and shoes purchased online and that were too big - even although they were my normal country road size and the older shop assistant told me I had to use the app to return them even although the website I bought them off clear states you can return them in store - no help no assistance no would you like to try the smaller size just rudeness and then she didn’t know how to process the return it was disgusting and after I had just been in Mimco Robina and received the BEST service ever! Same company different attitudes Look after you customers Country Road or you won’t have a brand

Hi
I was in DJs Hay St store today and the customer service was not existant. Both salesperson stood beind counter talking, never approached or acknowledged me. I then put my self in fitting room and once finished still no service. I left and returned an hour later and same scenario.

one of the worst online shopping experiences ever. Realised as soon as I confirm my order that the website had auto filled an old address. No customer service phone number so immediately contacted CR via their web chat was told they couldn’t yodate yhe address for me. Emailed them and they raised an incident report where I was again told that their systems couldn’t accomodate any changes once an order was placed. They told me they would reach out to the courier to ask for a redirect. When I contacted the courier they confirmed they had no contact from CR regarding my order. Country road promised they would be in contact and yosate me regarding the order which they never did. It was delivered to the wrong address and they never replied to any of my emails. Have given up and it looks like I have lost a $100 order. The worst online experience ever - will never shop at CR again.

Country rd used to have good quality stuff these days it's cheap quality for high prices. Sizes aren't true to size. Poor quality clothes making cheap materials and this year their sold out online even before t new season starts it's not very good these days

worst online shopping experience. Unable to contact customer service when I needed to exchange something and ask a question about the product. Purchased some wooden bowls as a set and the woods are very different colours. I wanted to ask them if they could pick the items off the shelf in similar colours for me. Nobody answers the phone. Everything is automated saying somebody will be in touch. This is then a automated text message asking if they can help and to send them a message. Gave up and wont order again.

Shopping with Country Road (first and last time) has been my worst shopping experience. This is over a few weeks. First, at my local store, I found some pyjamas that were a lovely colour and very soft. They did not have my size, so they told me they can order them in or order online. Side note here, I wanted these pyjamas for the following weekend preferably but otherwise still wanted them. The lady in store told me that online ordering is express and should arrive in a few days, therefore, I ordered online. Almost a week went past and my order hadn’t shipped. Now this wasn’t my primary issue as I still wanted the pyjamas regardless, but what annoyed me was the false information given by the in store lady because it was not shipped express (it was not an option at checkout). The pyjamas arrived whilst I was away. Unfortunately, the pants were a size too big even though I tried to order the correct size by trying in store. I could not find my size and colour anywhere close to me, so I wanted to return in store and order another pair online. The fact that you cannot call stores to quickly check sizes and only have an online chat to contact country road is the absolute WORST idea. Even if online or chat person checked stock, they still told me ‘looks like there’s one or two but our checking system could be wrong’. No one can call the bloody store to actually check and ask to hold a pair!! In store, they told me no, they couldn’t accept the because I shopped online and used the Buy and Save and it would make in store return “too difficult”, therefore I needed to exchange online and post. I contacted the store via the online chat (again, I would have preferred a quick phone call rather than a stupid chat that could take up to half an hour), and asked again if they had any pants in Brisbane which I would be travelling to the next day and she said yes, these two stores. I asked if they had received my parcel yet and she told me they but it could take up to a few weeks to process - it had not been processed yet so I asked her if she could maybe swap it from an exchange to a refund to which she said yes. The pair I found next day had a hole in them. I was getting extremely frustrated with how this process has been so convoluted and annoying but I drove to another store to get another pair which they had. I finally had them. I used the frustrating online chat again just to confirm that my order had been made a return and they said no they can’t do that but she will give it a go? This was a few days ago and I’ve now received an email saying thanks for your order, my exchange had been refunded and then reordered for the other size - so my initial exchange had not been made a simple return as someone had told me initially they could do. I had tried contacting them over half a dozen times and received different information from every single person via online chat. And now I will have two pairs of pants, and I can bet that since they were online, they probably won’t accept the return in store. I just want this entire experience to be over and I will never be shopping at country road again. Also, the pyjamas are soft and nice, however they are supposed to be winter pyjamas but they are so thin I’m actually too cold to wear them. And I don’t get cold easily. Zero stars.

Trying to use the online ordering system is a nightmare and doesn't work. They connect you to a online assistant that cant help with anything and than an assistant who doesn't know what to do. The smallest of companies can make an online ordering platform work, why not someone the size of Country Road.

I have been a long time customer of country road over the years and always liked their styles service and quality. I feel things have slipped in recent years, the biggest disappointment is that almost all products are made in China, my recent visit to the store I purchased a lovely garment but in my haste forgot to check the manufacturing detail - while I understand that sadly, our clothes must be made overseas, I’d feel better if they were made anywhere but China. As a result I can no longer support the store. India, Vietnam, Bangladesh, Fiji, Spain, all have clothing manufacturer industries and while all have issues that need addressing, at least they aren’t playing political games with Australian farmers.for me iIt’s no longer about style, quality, service but morals. I’d love it if the company could look at alternative manufacturers.

I have just read the previous reviews and see I’m not the only disappointed buyer. I purchased a vase in April. It was dark green inside and out and fluted. I filled it with lilies which obviously required water. On emptying, about half of the internal paint came out with the water. It was not visible on the outside, however it was obvious that at some stage it would also wear off. I returned it today only to be told by the shop assistant that I should have just used it for dried flowers minus water. I replied that there was absolutely nothing to suggest this when I purchased it and that a vase is a vessel to hold water. I did receive a refund, but was incredibly disappointed with the assistants attitude - she wasn’t going to budge on her assessment and also the poor quality of the vessel. I won’t be back in a hurry.

What has happened to Country Roads helpline service (not in-store, they’re great). You used to be able to call a store but not anymore! You used to ring the head office help line and speak to a service member; well you can still do that if you have the time to wait. Often they direct you to online chat but then say they have no one to help and you have to send an SMS and they’ll supposedly get back to you! The last time this happened they got back to me 3 days later. I’m still waiting for someone to contact me and it’s been 3 days and no response! Dreadful, appalling service! It’s such a pity as I’ve been a loyal customer for over 30 years but these recent experiences with the helpline have me considering not buying from them anymore!

This company used to have high quality products but now even though you pay a premium they don't last and are made poorly and of cheap material. I have a cross body bag that has worn badly after little use and was a complete waste of money. I complained to Country Road only to be told it was wear and tear. Not acceptable that they don't stand by their products or the quality. Will not purchase from them again. Items should at their prices be good quality and last a reasonable amount of time. This is my second problem with them after a jumper came apart at the stitching a week after purchase.

I went to my favorite store to buy few things before going on holiday.
I am very pleased how girls are doing everything possible to satisfy me and make my shopping successful.
Thank you, Thank you.

Country Road sent me the wrong item, it doesn't fit and refuses to allow me to return it. I have attempted to resolve through chat and email. In store says they can't help as was an online purchase.

I wouldn't even rate your products a 1star
While they look the part , the quality is highly poor.
The slides absolutely hurt your feet. 2 years in and they still cut my toes
The bag made of felt is terrible after 2 months al, starting to rub.. after 1 year is rubbish
And the singlet that was like $70 had minor piling and looked not so nice , it's been washed about 4 times.
The only things that still looks okay are they childrens leggings. Bit I've only worn twice.
I'm in New Zealand and I'm highly disappointed . I contacted country road but I needed to go back in store, I should have gone in when the bag started rubbing but I didn't contact country road until it was about 8 months in as I was totally disappointed.

Extraordinarily poor service. Not the company it used to be. Now just an unreliable drop shipping business, shipping products out of China but still charging hjgh street prices. Website doesn't reflect stock; expect to wait a week to be told there's no stock.

What an absolute joke. I found a blazer I loved at Country Road store, Albany in Auckland, but not in my size unfortunately. I subsequently found out there were 2 available around NZ in size 6, one of them in Hamilton. They advised because I wasn't a VIP member they wouldn't transfer it between stores, ie. you aren't important enough to us. I then proactively phoned Hamilton and tried to buy it over the phone, or online or simply pay for the courier to get it up to Auckland so I could buy it. But no! all against the rules, they also wouldn't put it online so I could buy it. This is the hardest I have ever had to work to buy a $300 jacket that was available! I had to fight to try and buy it but they wouldn't allow it. The lovely sales lady in Hamilton was so apologetic, the jacket was available. What a joke! Good riddance Country Road, love your blazer, but won't be bothering with your store or products at all anymore in protest. fix your ridiculous processes!

It is very disappointing to see a brand that has lost its way by having to copy a designer tote bag that is so obvious. The tote bag for this season is a rip-off of the Chloe tote to an absolute tee, just a different fabric. It only needs to be 10% different, right? Very poor form Country Road!

Recently ordered a shirt from Country Road and after one wash, the the thread on one of the letters has come loose. Prior to this we had 4 shirts that were really good quality. But recently the quality has gone down greatly. I contacted customer service who told me to take it to the nearest store which was 5 hours drive away. And then I didn't hear back, the chat was ended. Won't be buying our shirts there anymore. What a shame.