CosyHouseCollection Anmeldelser 

The sheets look nice. For me they are so lightweight and somewhat slippery they they aren’t a comfortable. I thought they were Bamboo but it turns out they are a blend. They do have 100% bamboo sheets so I’m not sure how I ended up with the wrong ones. Uncomfortable is one thing but after 6 weeks one of the pillowcases is coming apart at the seams and the polyester one of the bands to keep the sheets on came apart. I think customer service will replace them when I send a photo, but we’ll see how that goes

Awful customer service but overall good product. Zip broke after 5 uses and the detail demanded to try & wriggle out of responsibility is amazing. So difficult, like what washing machine brand!. Has surprised me as cosy house don't come across as unhelpful. Will source elsewhere

This company is not conducting business in a trustworthy way. The advertising states hassle free return. Thats a lie. I've live chatted ive emailed with photos of the poor quality sheets piling up in 2 weeks. Then I just keep getting more request. How did you wash them send a picture of the tag on sheets on and on. I'll purchase items on Amazon not direct this would not be an issue. Sheets do not hold up and company not standing by product. Ms devaughn.

I purchased sheets… need to be returned. Absolutely non existent customer service. Buyer beware! You will be scammed …!

Not LUXURY Bamboo Sheets. I've purchased a ton of different Bamboo sheets, in different price ranges, and these are on par with even the cheapest I've gotten on Amazon. While Amazon bamboo sheets were thin as well, as least they felt soft. These are rough almost like a nylon blend. Really disappointed. I'm a huge consumer of bamboo sheets. I love that they breathe and are usually soft. Especially appreciated is that bamboo is easily cultivated. But I recommend NOT buying these. Also the seller post sales attempt by CosyHouse really speaks to their greed. They don't care about customer experience and continue to attempt to pad the sale by a series of attempts to get you to buy more. At least 10 solicitations!!
Order #CH3265520

The sheets are too thin. I thought I was buying bamboo but these have more polyester than bamboo. Will not purchase again. Also, I saw the other reviews and decided I wouldn’t even attempt to return.

Love the product but stopped buying today as offering discounts constantly to the US but not UK customers even although they bombard me with emails. Terrible marketing practices

I’ve never bought or seen a sheet collection that has a fabric so thin you can see through it. Save your money.

I bought the 'Luxury Bamboo Pillow' but these pillows are memory foam and HARD. I used a coupon and tried to cancel the first order. I contacted customer service and they said they could NOT stop the shipment. The only saving grace was that I contacted customer service again and received a refund for the more expensive purchase. I now have 4 pillows that are of no use to me as they are just too hard to sleep with. I usually use a microfiber gel pillow that resembles a down pillow. I have stopped using down pillows as I found that I an allergic to feathers.

I can't GIVE these pillows away. Thank GAWD I purchased the two pillow special for $75. DO NOT BUY these pillows unless you LOVE memory foam.

These pillows ARE CRAP!!

What a fantastic company, the products I received are beautiful,I had a slight concern and it was raised with customer service and to be honest I couldn't fault the time and the outcome, they definitely don't sleep in customer service.thank you once again.

This is a scam. They take you money and when you try to return something they give you the runaround. I finally found their return address and mailed the items back - which were really cheap material - have not heard anything about a refund.

Have just received my Order over a month after being placed but they took my money Instantly. Extremely poor communication or information throughout from them. Cant phone them any time of day as the phone goes straight to answerphone saying closed. Sent a number of emails more recently and after sending them strongly worded emails they then tried to bribe me with a case of beer. When buying same type of goods from Dunelm always receive goods in one or two days.
Avoid They're Not Worth The Aggro.......

STAY AWAY FROM THIS SO CALLED COMPANY
They’re scammers who use fake reviews out of China NOT THE UK… There website uses endorsements from numerous company’s like ‘Good Housekeeping’ again fake…
They do not refund - I’ve reported them to National Cyber Security Centre here in the UK & I would advise others warning via social media etc

Avoid at all cost !!! 2 days an these sheets started bobbling/pilling worst sheets I’ve ever bought PLEASE DO NOT BUY !!!! They are awful!!!!!

I have order 7 sets of sheets. Some of them have been for gifts. Out of the 7 one of them was flawed. I reached out to customer service and the took care of the problem very quickly. The sent a new set and had me donate the other set. These sheets are the best and customer service is the greatest.

Great service delivery and products

Bought a duvet and a set of bed sheets in the sale last November and was initially impressed with the softness of the sheets - now 2 months and a few washes later the sheets are all bobbly and like fine sandpaper! Have asked for a refund on the sheets (duvet seems good) but not much hope as CH only offer 30 days.

Just to note that I washed the sheets as it specifies. Double checked and the label says they are 60% Polyester and only 40% Bamboo - they are advertised as "Luxury Bamboo sheets" - obviously they must be allowed to do this but it's very misleading and must be a factor in the quality.

I wonder how many of the reviews of these guys are real and/or just after purchase? There seems to be a long list on online businesses that sell low quality stuff at high prices that deteriorates fairly quickly over time. It's such a shame as there is very little accountability when you can't go back to a shop.

Don't waste your money on these guys - you will regret it later.

I received a duvet cover set and immediately upon opening the package I knew this product was not for me. I have contacted Cozy House via chat and email numerous times with no response to return this purchase. And still waiting even when the chat contact said the request was escalated. The item is still in the box it was sent in and still packaged , only open enough to feel the fabric. It is a lousy product, lousy company and lousy customer service. Don’t purchase from this company under any circumstances.

After reading the reviews I was convinced to try the Luxury Bamboo pillow. My husband and I have different opinions.
I like that the pillow is soft and you sink into it he finds it to soft.
We both agree that one pillow is not high enough but two is too high I have had to raise with a different pillow while my husband has opted for a memory foam pillow on top of the bamboo one.
Sad to say it hasn’t eased or stopped my neck pain.
If you like soft pillows I would recommend if you prefer firm pillows these are not for you.

Purchased a set of double bamboo duvet cover, sheet and pillowcases. Felt disappointed in the quality very thin and maybe because I ordered white it was quite transparent. Tried to contact to arrange no quibble return as they state on their site, but I have contacted 8 times now and direct and different platforms over the last 2 weeks on received one reply stating they are to busy to reply I will now be contacting my bank to help