Cosmo Technologies, Inc.  Anmeldelser 

We had the worst experience with this watch. It didn’t work and continually disconnected in several places including our home. When we called customer service they weren’t surprised and said it disconnects often and doesn’t work well in airports! Customer services is only open certain times Monday though Friday so we weren’t able to communicate over the weekend

Avoid COSMO at all costs. The watch constantly loses connection, making location tracking unreliable and defeating the entire purpose of buying it for a child. Customer support is even worse than the product. I called multiple times, sent emails, and was repeatedly promised a callback that never happened. No responses, no accountability, no solution. When you need help, they simply disappear. Selling a child safety product while providing this level of service is unacceptable. Complete waste of money.

I’m satisfied with my JrTrack purchase for my daughter. I highly recommend because it’s simple, stylish and you can edit the calling list. No spam callers or app games which distracts kids.

Super cool smartwatch device that young kids will love to wear and use it daily. Magnetic charger is cool, it’s long lasting battery will Ensure your kid will have access to call or text you and it has 911 assist.

My 10 year old daughter loves my Apple Watch but I think exposure of internet and games is too much for young kids. Jrtack is not only very affordable but it’s safe and kids will love to call and check up with you. The coverage and calls don’t drop either.

Watched are pretty garbage and you'll have to keep badgering them to get your plan cancelled. Do not get their watches or plan.

Device works fine, but very unethical billing practices. They autorenew the 2 year subscription (around $250) and canceling it was one of the most difficult and I believe criminal processes every. I had to fill out 2 webforms, and then go back and forth over 3 seperate emails "justifying" to them why I no longer needed the watch for my son before they were "gracious" enough to finally cancel my subscription. It was bad enough that I ended up canceling my credit card and getting a new number assigned as I didn't trust them to actually not charge my card again, and I knew getting a refund would have been impossible.

Best gift for kids, especially if you’re worried giving them a cell phone is too much. JrTrack doesn’t have internet or games so kids won’t be glued to their smart device. Great learning tool to use setting alarms and reminders, using the calculator or simply calling their parents to check in. Spotify for kids app is a major bonus.

Terrible customer service! Return request stuck “under review.”
I bought two watches for my children. One is working, but the other is defective: it doesn’t charge at all, even after being plugged in for hours, and the battery drops instead of charging.
I submitted a return request, but the status has remained “under review,” and I’ve received no response, no replacement, and no timeline. I would not recommend until their customer support and return process improve.

This watch is garbage. I purchased one for each of my two children, and both have been nothing but trouble. They constantly lose connection and require multiple resets just to function again. The tracking feature is especially bad and it fails to update more than 50% of the time. What’s the point of a tracking watch if the tracking doesn’t work?
I tried reaching out to customer service, hoping for some help. Instead, I got a recorded message saying their employees were off for a holiday on 1/24. I’m not sure what holiday that’s supposed to be, but okay. I called again on 1/25 and received the same message. No live support, no help, nothing.
I genuinely don’t understand how this product has so many positive reviews. Based on my experience, I would strongly recommend steering clear. I’ll be taking full advantage of their 30-day return policy.

I purchased a Kids Watch and service plan from Cosmo Technologies. The service has never functioned—there has been zero network usage since activation, making the paid service unusable.

In addition, the watch itself was defective and broke in under two months of normal use, indicating poor build quality.

Customer support is largely inaccessible, relying on AI with no clear path to a human. After extensive effort, I eventually spoke with a representative named Leo. I requested:

A refund for the remaining 8 months of unused service

A replacement for the defective watch

Both requests were denied. I also requested, at minimum, a refund for the unused service period, which was denied as well.

I paid for a functioning device and active service, neither of which were provided.

This watch has been so useful for my little 4 year old brother. We walk to the park down the street and he’ll use the Spotify app or text our mom just to check it. It has GPS and dependable coverage.

Great starter watch for my daughter. We actually had to use the tracking feature a few times, just to make sure she was at the location she was supposed to be at.

I would recommend this watch for kids under the age of 15.

This is a terrible product. Poor customer service and tech support, poor design and absolutely fraud in inducement.

If you are looking for a watch for your kids this is the best option, it has a lot of features and your kid can feel included. I know my kid will love this watch for Christmas!

Smart watch was very impressive my daughter loved it she never wants to take it off. The camera and apps to take pictures help out.

The one day shipping help me get my watch fast so I can track my son with this smartwatch love the camera and the apps recommend buying

Gifted this watch to my son, great way to keep in contact and track where he is. Would recommend to anyone that’s an anxious parent.

Great watch, my husband and I feel at peace knowing we can track our child in case of an emergency. Highly recommend it.

JrTrack nailed it with this product that ensures your child will always have their smartwatch on them so communication is always available. I like that it doesn’t have internet or games so they arnt glued to the smartwatch all day.