Corolla Classic Vacations Anmeldelser 68

Run away from Corolla Classic Vacations!!! We have rented from Corolla Classic Vacations for years since going to the outer-banks for 33 years. This company has really gone down hill. No customer service, will not call you back with questions or needing help. Rented the same house for years. Two separate occasions they have lost our booking only to find out a few months before vacation. Most recently we have worked with rep to have home rented and assured twice in phone conversations it was booked for us. While waiting on new contracts from CCV home was rented out for the time we needed. They will not return calls or refund deposit. Have called multiple times with no response. We are devastated and will need to cancel our vacation. We have been forgiving with their past screw ups but are done with this company.

BEWARE before you rent from Corolla Classic Vacations by Vacasa!!!!
“Cancellation Policy: If you cancel within 24 hours of booking, you'll receive a full refund. After that (unless stated otherwise in the home description and unit-specific terms), if you cancel 30 or more days before the first night of your reservation, you'll receive a refund of any rental payments you've made, minus the booking fee.”
We reserved a beach house in June 2022 for the next year June 2023. My first payment was $4226 and another payment due in 2023. I cancelled that reservation 6 weeks later. They charged me 10% of my total bill $803. That’s some “booking fee” for them considering the house was only off the market 6 weeks one year in advance.

Worst rental experience ever.  My wife and I have been going to the OBX for decades, love Corolla and always stay there.  We rented this property because we wanted to be on the beach and ocean.  It looks fantastic on-line and we paid about $9,000/week in June 2021.  The house was plagued with maintenance issues which culminated with an infestation of flying bugs.  We were there a week when I woke up and found the entire 3rd floor coated in dead or dying insects.  We know the OBX, we know about the insects.  This was literally an infestation level.  I spent 90 minutes wiping down the counters, vacuuming the furniture and sweeping the floor.  I amassed huge piles of bugs in the process, certainly in the thousands.  My wife had cleaned the entire floor the day before so this was all from one night.  All of the insects were the most highly concentrated by any ceiling vents.  The ceiling was also covered in various spots by these same, mostly dead bugs.
My wife and my brother would not stay any longer after this.  I had promptly contacted VACASA (we rented through Corolla Classic Vacations) all week about various failings in maintenance and finally with this.  I told them we were leaving and we needed a refund.  They kept trying to play it off as 'this always happens' and 'it's the OBX we get bugs from time to time.'  I told them to look at the photos and films I had taken - this was an explosion of bugs, clearly one more case of poor maintenance that led to infestation.  It seemed very clear that at least initially they never looked at the photos and films I took.  I also raised the other maintenance issues in my final conversations with them.  They said 'you should have reported those items' and I told them I had called VACASA as they were identified.
We stayed 6 days of the 14 we rented.  I asked for a prorated refund of 8 days based on the actual cost paid.  This is quite reasonable.  They gave us one week back but only because THEY RERENTED THE PROPERTY FOR THE WEEK WE VACATED.  They stated clearly that had it not rented again we would get nothing.
At the bottom are a list of the maintenance issues we noted.  Many of these items were clearly long-standing, no one could be bothered to fix them.  I understand this is a rental property and keeping it occupied is a priority but even at the expense of the renters?  $9,000 per week and they could not be bothered to fix routine maintenance items?Gate on deck is broken and the horizontal board for the top of the fence is off. Plenty of nails sticking out. There were about four other boards of this type missing on the side of the house facing the ocean
A grill that was mounted on a steel post into concrete on the side had rusted out completely and snapped off.    It was just laying there.  A new portable grill was under the house, this was a known issue.
The hot tub lid was broken. The cover part that's vinyl was torn and the internal part that is Styrofoam was broken off
Plenty of garden hose just pulled all over the property when we got here clearly no one even cared to put it away
I found two trash cans full of trash that I had to put in the driveway as soon as we got there. As a renter who's paid a small fortune for this house I can't believe I had to put out the trash for the last tenant
Multiple lamps and lights throughout the house did not work. Also at least a half dozen of the blinds were broken in one fashion or another.The coffee pot was filthy when we checked in and the number of the dishes were dirty we had to put them all in the dishwasher and run it
The closet door of the folding closet door in the master bedroom on the south side of the second floor barely worked and when you open it it had an ear piercing screech
The ice machine was not set up properly and so it was fully blocked with ice.The fireplace was full of ash, no one had cleared it for a long time.
I was given two codes to get into the house when we first checked in. That was at best confusing
The cipher lock stopped working one night. It was completely dead. I was required to call maintenance and they came the next day and had to reset it. I asked what we do if it happens again and no one's in the house to let us in. The maintenance guy told us if we "complain enough they'll allow me to replace it." This was rather infuriating as it is a safety issueAlso there were issues with insects since we checked in but what occurred the final night was over the top and an explosion of bugs.  My wife had vacuumed the entire top floor the day before so all of the bugs in the photos were from one night - I initially went upstairs around 3:30 AM and first saw the explosion of dead bugs.I had been looking at buying one of the houses further north on the beach but dropped the matter completely as all the properties in this neighborhood were maintained by the same company.  You have been warned.

We have been going to Corolla Light for the past 20 years. We recently stayed at Whispering Pines 9 and were very disappointed. Stove wasn’t properly cleaned and caught on fire. 1980s refrigerator took 3 days to make ice and cool below 40 degrees and that was after the technician hard reset it. Hot tub never worked for the whole week. Property abuts route 12 and it is the only house that the trees either died or were cut down. The only positive of the house it came with a beach storage locker, which was needed as it is far from the beach.

We booked a house in January 2020 for a wedding which was to take place in May, 2020. This of course was before the outbreak of COVID 19. We placed the customary deposit on the rental and did not purchase the insurance. Access to the area where the house was located was reopened the same week we had booked. We requested a refund due to the circumstances - COVID, seniors, quarantine requirements, etc. Not to mention the short notice of the availabilty. I think due to the unusual circumstances, a refund of our deposit would have been reasonable.

We booked one of their vacation rental homes through an external booking site, provided payment information for the rental and signed all documents for the rental. We were contacted several weeks later and told payment was due. We informed them that payment information was given to the external booking site upon renting the property. One of their agents admitted she knew nothing about how this worked and would call us back if they needed additional payment information. A week later, we received a voicemail stating our rental was canceled for non payment. There was no opportunity to make a payment or attempt to reach us as promised previously prior to canceling our booking. We attempted to reach out to them to correct this mistake, however they had already released the property for rebooking and it was rented to another family. The staff at Corolla Vacations took no responsibility for what had happened and offered no resolution. This was not handled professionally, and we highly recommend looking elsewhere when booking a vacation.

We rented a house this past weekend and it was not very clean. Also, the heat stopped working in part of the house. We reported the heat immediately because it was a priority. Carolla Classic Vacations said an HVAC vendor would be out that day, but no one ever came. We called and the Service Manager stated the work order was submitted to HVAC vendor electronically but admitted they do not follow up to see if vendor received work order or addressed the issue. We spent two out of three nights with no heat in part of the house. We also informed the Service Manager of the uncleanliness. She asked me to text her photos. I sent her many and she said she would get back to us on the issue. It's been two days and haven't heard from anyone. I spent many years in real estate management and, in my opinion, this would not be a company that I'd allow to manage my home/investment. From a customer service standpoint, they would likely avoid negative reviews by being responsive to customers and following up when they say they will. Also, the roof looks like it had been recently re-shingled and we found more than 20 nails on and around the driveway. There were also shingles with nails laying around the property. We shouldn't spend part of a long weekend cleaning up so the premises are safe and santitized.

Corolla Classic Vacations is the third rental company I have used in Corolla over the past 12 years, and it is by far the best!
Whether by phone, email or in person, the personnel are always efficient and attentive. Any issues encountered with the houses I have rented have always been addressed immediately and to my satisfaction.

Our Thanksgiving Week rental was as though we were left to fen for ourselves as NO ONE at the agency answered the phone or returned our recorded messages. A plugged drain in the master bedroom shower made its use impossible, added to several light fixtures requiring bulbs, and more!
I will not recommend your agency as it is now March and this is the first time you requested feedback!!!

Corolla Classic vacations have been fantastic! We would not use anyone else! We have rented from them for many years and have experienced nothing but excellent customer service.

The house was exactly what we wanted, spacious common areas and plenty of bedrooms. We had never been to the Outer Banks and wanted a new adventure. The north end had plenty of restaurants and recreational activities to keep the family busy. It was fun driving on the sand at the beach and everyone should see the horses. However, the location of the house was NOT what we want for a return visit. Convenient beach access is a must to be a favorite for our active family. The house was blocks away from the nearest beach access and there was no parking near the beach. We enjoyed it, check got that done, but will spend money where a morning or evening stroll along the beach is in sight of the beach house.

Very helpful; responsive when called with a problem

Our first time to the OBX and reserved the same house for this coming season. The house was wonderful, reserving was easy and everything went smoothly. If I had questions my emails were responded to within a day.

I always enjoyed working with your co. We rented sea glass oh2 several times, we liked the location of the house, great view of the ocean and the breeze coming from the ocean on all of the decks was absolutely great! The complaints from the guests on oh2 were of a rusted fridge in the house, unbelievable! One time it so happened that the garage was left unlocked, we looked inside and found a perfectly good fridge , much better than the one upstairs but sitting in the garage ! It surprised all of us that the owner of the house would choose to have that rust bucket of @ fridge for its renters when he had this nice one siting in the garage! I mean really! The sofa in the upstairs living room was always absolutely filthy, We hated to sit on it, I always found myself sitting on the floor or throwing a bed sheet on the sofa to cover it, The floor was cleaner! The dining table was always a disgusting sticky mess we brought our own tablecloth because we knew the probkem! With these all problems with oh2 we felt that paying 4000 for one week was way too much so we went looking elesewhere! This owner is just not updating this house to rent it for this kind of money! This year we have gone VRBO, we will be in corolla in August!, but we will come back in next year and look around again! Thanks, you guys were really great, enjoyed working with your co!

We have rented our vacation home for many years with Corolla Classic Vacations. They have been wonderful if we have had any issues during our stay and the home that we have stayed in is great.

I have rented from Corolla Classic Vacations for over 8 years now. They are always kind, courteous and knowledgeable about their rentals. They have recommended restaurants, activities for the kids (now teenagers) and great places to shop.
Their rentals are immaculate and whenever we had an issue, someone was there within the hour to fix it.
I would highly recommend them for your next visit.

The house smelled like mildew upstairs. The tv in the family room was much to small for the space. The coach in the family room smelled.

We've been utilizing Corolla Classic Vacations for over 10 years and have always had the best of service. Their staff is friendly, courteous, responsive and efficient.

Corolla Classic Vacations has always been there for us. They provide knowledgeable, courteous, and very promp services. Our OBX Rentals have been 100% worry free. A special thank you to your expert staff.

Very easy to work with and always maintain wonderful properties. If you do have anything wrong at all with your property they are very responsive...