Coravana Anmeldelser 

347
•
TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I’ve ordered a few pieces . They’re absolutely beautiful. I have a couple more things coming soon.. my only complaint is that my Venti drop cuff bracelet could be a little bit longer, but they don’t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Love my new jewelry pieces. The stones are clear and make a statement. Because each item is packaged so well, you know there was attention to detail in the creation of the piece. Thank you Coravana.... Se mere

Bedømt til 5 ud af 5 stjerner

The jewellery is truly breathtaking. Exquisite diamonds radiate beauty and exude an air of elegance, sophistication, and luxury. I own two pieces: a bracelet and a necklace, both of which I... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I love every thing I ordered! The jewelry fit both evening and everyday looks. It instantly gives the look a luxurious vibe and even a regular tshirt becomes sparkling

Virksomheden har svaret

Virksomhedsoplysninger

  1. Smykkeforretning

Skrevet af virksomheden

Coravana was founded with one main mission- empowering women to treat themselves to everyday luxury, each piece we make is carefully designed & impeccably handmade, to be sold at an affordable price. When you buy a Coravana jewelry creation, you become part of the Coravana family, it is the beginning of a beautiful relationship that will grow for years.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

347 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(347)

26 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

I am so happy

My sandals arrived very quickly, they fit perfectly and
the quality met my expectations. I have purchased several pairs of flip flops and was so happy to see the new leather collection.

4. april 2023
Uopfordret anmeldelse
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Besvarelse fra Coravana

Dear Karen,
As a long time client of Coravana, we highly appriciate your kind words, and we're very happy to hear that you love your new leather sandals! Enjoy them:)

Bedømt til 5 ud af 5 stjerner

Have now purchased (2) sets of…

Have now purchased (2) sets of Flip-flops. One was a pair that was on the site. The second was done custom. The response from the company was most welcoming, quick responses in emailing back and forth,and product turned out beautiful.
Will purchase again and again.

19. januar 2023
Uopfordret anmeldelse
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Besvarelse fra Coravana

Dear Diane,
We're so happy we could help with your custom request, and even more happy it turned out beautiful! Enjoy your new flip flops:)

Bedømt til 5 ud af 5 stjerner

The customer service is prompt and…

The customer service is prompt and professional.
I love both of my sandals. Exceptional quality stones.
I will be ordering more!

8. marts 2023
Uopfordret anmeldelse
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Besvarelse fra Coravana

Glad to hear our customer service was able to help:) Enjoy your new sandals!

Bedømt til 5 ud af 5 stjerner

The craftsmanship and beautiful charms…

The craftsmanship and beautiful charms are such eye-catchers! I purchased 2 bracelets a few years back, but recently got myself an ear cuff for a particular milestone in my life.
Just got the ear cuff - it is gorgeous!!! Wears beautifully! Thank you!

20. januar 2023
Uopfordret anmeldelse
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Besvarelse fra Coravana

Dear Marianna,
We're so happy to hear you're pleased with all your purchases, it's a great satisfaction for us:) Enjoy your jewelry and thank you for your review!

Bedømt til 5 ud af 5 stjerner

Beautiful design and workmanship.

I bought a beautiful necklace for my sister's birthday. She absolutely loved it! I'm sure she will be a future customer. Gorgeous piece, beautifully presented.

12. december 2022
Uopfordret anmeldelse
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Besvarelse fra Coravana

Dear Merril,
Thank you so much for the kind review, we hope you and your sister will enjoy your new jewelry! See you soon:)

Bedømt til 1 ud af 5 stjerner

Still waiting for my bracelet ordered…

Still waiting for my bracelet ordered in November
Bought 2 anklets on the summer and both broke

25. november 2022
Uopfordret anmeldelse
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Besvarelse fra Coravana

Dear Vivienne,

First off, we would like to thank you for being a returning client of Coravana, we appreciate your support!

Regarding your latest order, as we replied you to your emails, we deeply apologize for the delay, the last thing we want is to keep our clients waiting for their new Coravana pieces!

Unfortunately, on Black Friday + Christmas time. there are always delays with international shipping, this is something we also advertise on our shipping information page, and is out of our control, you always have the express shipping option which is quick and safe.

We have been in constant communication with you and the courier company during this whole time, until we made sure you received your package, also, we have refunded your shipping cost and issued you a free express shipping coupon to use on any future order.

If a bracelet broke for no obvious reason, or a long usage time, this is not ok, and this is why we offer a 1-year warranty, even though we have strict quality control to prevent such cases from happening. If there's anything that requires exchanging simply let us know and we will take care of it right away.

I can see that you received an anklet with a missing stone, and we replaced it immediately with a new piece.

We are not perfect, but we try to and we always make things right:)

Bedømt til 4 ud af 5 stjerner

I love your jewelry

I love your jewelry! I wish that you would do more in silver plated, as silver looks better on me and my daughter than gold or rose gold. Your colours and gems are beautiful and your styles are eye catching. I made a purchase of several items last year at this time for Christmas gifts for myself and my daughter and they arrived very quickly. This year I have also made one purchase so far and would make another purchase today except my last purchase of two Bonds Bracelets (Lavender) have not been delivered and it has been quite some time. Please help me with this! I am sorry not to be able to take advantage of your sale today because of this. (My suggestion would be to send it by mail rather than Courier as Canada Post always delivers while Couriers tend to take the easy way out and expect you to pick the parcel up, after they knock on your door once and give you no time to answer as they hurry away.

19. november 2022
Uopfordret anmeldelse
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Besvarelse fra Coravana

Dear Mary,
Thank you so much for your review, we will take everything you suggested in consideration! Regarding your order- we have sent you an email:)

Bedømt til 1 ud af 5 stjerner

I ordered 6 pairs of flip flops when…

I ordered 6 pairs of flip flops when they were delivered 4 pairs were completely the wrong size!
I have sent two emails trying to sort this out and have had no response.
I go on holiday in 3 days !
It such a shame as I have ordered here in the past and had no problems but this last large order has been a disaster the wrong sizes received are not even close to what I ordered!
Really disappointing.

28. juni 2022
Uopfordret anmeldelse
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Besvarelse fra Coravana

Dear Nicola,
We are writing this response after speaking to you in detail and solving the issue to your satisfaction.

All pairs were in fact the correct size ordered, however the confusion was due to your assumption that our sizing is in UK sizing, but as we clearly mention on our site and product information, all sizing is in US sizing.

We have now made this clear and all is well:)

We hope you love all your pairs!

Bedømt til 1 ud af 5 stjerner

Flip flops never delivered

I ordered a pair of flip flops from Coranova several months ago. The first pair was sent to the wrong zip code. I live in Boston but the flip flops were sent to Dorchester ( yes a part of Boston but not close at all to Beacon Hill where I live). I sent Emma a photo of the address that was inputed and the zip code and then showed her a photo of where it was delivered. Thankfully I use the shop app to follow my orders. She responded by telling me that Dorchester was Boston so I should check with my neighbors. After a second email explaining that yes Dorchester is a neighborhood in Boston but with a very different zip code and again attaching my photos she responded several days later saying she followed up with the USPS and indeed the flip flops were sent to the wrong address and she would be sending a new pair. Flash forward several weeks and again the same thing happens. I believe whoever is inputting the address is not verifying after. I again send her an email. She tells me she will check with her warehouse and get back to me. Again I attach photos. I tell her at this point I would just like my cc refunded. No response. So I again email her. My most recent response is that she checked with her warehouse. They say they sent to the correct address. Since this is the second time it is no longer their responsibility. It is my problem and I need to check with the post office and ask them to refund me. What???? Who does business like this? In my 54 years I have NEVER experienced such terrible customer service. Buyer be ware!!!!!

22. marts 2022
Uopfordret anmeldelse
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Besvarelse fra Coravana

Hi Rebekah,
We're very sorry to hear you had a bad experience with the shipping procedure.

We have truly tried to do everything we can to make sure your package will be delivered to you, we shipped your order twice with no extra charge at all, we made sure the shipping address fully matches the address you supplied, and yet, the package was delivered to the wrong address twice.

In cases like these, a claim should be filed with the shipping courier, as they are responsible for the package to be delivered correctly, we have filed a claim from our end and suggested you do the same, as you deserve a refund for the lost packages. Until an official response is received from the shipping courier, we cannot act further on this case.
We are here to assist with any information needed in the process, and we hope this case will be solved as quickly as possible.

The last thing we want is for our clients to feel disappointment with their purchase!

Bedømt til 5 ud af 5 stjerner

Great Customer Service

I am writing another review for Coravana. I wrote one a few hours ago because I had not heard from Customer Service answering some emails I had written. However, it is the weekend and I was acting impatiently. Coravana Customer Service, specifically Emma, got in touch with me and answered all my questions and resolved the issue quite satisfactorily. I am happy with the customer service I received from Coravana and want to retract my previous review, which I wrote instead of giving Coravana enough time to get back to me.

30. januar 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I purchased some goods from Coravana…

I purchased some goods from Coravana during the 2021 global shipping crisis. Given this, the shipping of the goods was a massive challenge. I found Emma from the Customer Support Team to be an excellent individual to work with on tracing and receiving the goods. Their ongoing support, post-purchase was the best I have come across and I have no hesitation in recommending them to anyone. Kia Kaha Coravana and all the best for 2022 Emma :)

19. december 2021
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

how can you say there is a 30 day…

how can you say there is a 30 day return policy when your website right now says "Our customers have the right to return the product within 14 natural days".

18. december 2021
Uopfordret anmeldelse
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Besvarelse fra Coravana

Hello,
Our return policy is normally 30 days from the day of delivery, and during the holiday season it is even 45 days. We're not sure where it mentions 14 days, but it is not up to date, always check our official returns information page- https://coravana.com/pages/return-policy
Feel free to contact us if you need any further assistance with your return, we are happy to help!

Bedømt til 5 ud af 5 stjerner

Beautiful earrings.

The earrings are very beautiful, just the right size. They sparkle like cray and will make my holiday outfits look great. Of course, I will continue to wear them after the holidays! They will also go great with my jeans.

23. november 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I placed my order number CV21320 Jane…

I placed my order number CV21320 Jane Keir on 3.10.21& still have not received it.
When I checked the tracking number it tells me nothing just perhaps the parcel is in Belgium ?
Unfortunately I ordered this for a special birthday on 14.11.21, doesn't like like it will get here.
Please explain

10. november 2021
Uopfordret anmeldelse
Coravana-logo

Besvarelse fra Coravana

Hi Jane,

It's good that you reached out to us, sometimes parcels get delayed, for many reasons.

We checked your order, it looks like it's been shipped from Europe to Australia a long time ago, and it should have been processed in the Australia Post system by now. It happens very often lately, especially during this season of Holidays and sales, that a backlog of orders occurs in the Australian customs, which causes these delays, this is not something that is up to us unfortunately, you can inquire with them to verify it.

We believe it should turn up any day now,
rest assured we will get back to you as soon as possible, we will solve this case quickly! If needed, we will send a new package with door to door, express shipping service.

Customer care is a top priority for us at Coravana, we value each and every client and we do our best to help with anything we can!

Bedømt til 3 ud af 5 stjerner

Latches poorly

Love this bracelet. Bought another for my sisters birthday but she also complained that it comes off easily by itself.

5. november 2021
Uopfordret anmeldelse
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Besvarelse fra Coravana

Hi Cory,
Thank you for the useful insight!
We recommend closing the bracelet as tight as possible, this should keep it from unhooking:)

Thank you for your purchase and support in Coravana:)

Bedømt til 4 ud af 5 stjerner

Absolutely unique jewellery

I don’t even know how I discovered this website but I’m sooo happy that I did!!!! Their jewellery is absolutely beautiful and unique and, unfortunately for my finances, I’m hooked!!! Top picks!

30. september 2021
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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