Co-op Funeralcare Anmeldelser 

Everything was easy to complete and fitted into my wishes

Cannot fault the considerate and efficient service but was annoyed that my Co-op membership discount was not available to me as Co-op funeral care is not linked to my Central Co-op membership.

I went to the office in maryport as per appointment, my husband was first at 11.30, mine was at 1 pm my husband didn’t come out of the office ice until 1.45 pm. The lady is the most boring long winded person I have ever met. My goodness she is not a people person at all. She sticks to the script like a robot. I couldn’t cope with her at all. if I didn’t know better I would think she was AI generated. I am sorry if I have come across as rude but that is my personal opinion of her. I did my application on line!!

Recommendation

Everyone was so friendly and helpful. The day I went in to pay was my birthday and they had bought a cake for me - complete with candle! And hugs! The whole process of cremation was explained. I would thoroughly recommend Co-op Funeral Services.

A pleasant and helpful young lady. She explaind the process very well, and answered my questions with confience. she was easy to talk to and very friendly.

Simple and easy to arrange. Both my parents had funerals arranged by the Co-op and they were done with great professionalism, which is why I decided to have mine arranged by the Co-op too.

Very long winded method of purchasing a funeral plan doing it over the phone, where identification, insistence on the law and number of items to be checked and or verified have to be cleared, with the usual telephone etiquette involved. However, the person taking my request was excellent, very professional and furthered my trust in the Coop brand. A person to person interface would be much easier.

So very easy to do. Customer friendly site made it very easy to sort everything out.

The appointment at The Bridgend Co-op funeral home was a very relaxed and understanding experience.
We both left feeling relieved that everything had been sorted and left in very caring hands.

Easy simple process.

The meeting was conducted in a very professional, respectful and courteous manner which catered for all of my requirements and plenty of other options were also offered. In the end I got my required Plan at a good price with the satisfaction of being with being with a renowned partner in the Co-op Funeralcare.
Many thanks to Kayleigh and staff at South Shields Branch.

Easy application, always reliable, simple and straightforward.

When my mother died I was lead to believe she had a funeral policy in place and contacted the co-op, when they were unable to find a policy they cancelled my sister's policy instead, on which my mother was listed as payee. This meant, we thought the we had claimed on my mothers policy when in fact we had cancelled my sister's. So of course when my sister died this year, they couldn't find her policy even though we had all the details. They had failed completely to do the most basic of checks, and cancelled a policy with a different policy holder name. Their only defence seemed to be my mother died in 2021 and at the time they were unregulated. If you make a complaint you will also, very quickly find out their responses are AI generated. Which is for a funeral company is both uncaring and lazy. Just avoid this company.

I was told everything in detail any questions were answered fully.
Also the person I spoke to was courteous and a pleasure to speak to.
I would recommend using you to my friends

Having used our local branch in Maidstone for my mothers funeral 7 years previous I didn't hesitate to use them when my father died this year. Verity who made the arrangements was very helpful and understanding and it was straightforward to arrange as we already had a burial plot. I was disappointed with the celebrant this time. I got the distinct impression he had too much work to manage. I expected a final draft of the service that we had made amendments to from his first submission to us but though I requested I didn't receive. Not much was suggested by him regarding words at the graveside except the lord's prayer. His spoken delivery of some poetry we chose wasn't very satisfactory either. I did give feedback to Verity regarding this and I understand that they won't use this celebrant anymore. All in all the staff employed at the branch were very good and I would give them 5 stars but the celebrant was certainly underwhelming compared to our previous experience.

It was such fun buying my funeral plan but I didn’t receive an email confirmation. I requested one. Received it and FOUR copies in the post

My family organised my brother’s funeral with Co-op funeral care Carlisle. From the moment we walked in and had our initial meeting with Nicki everything was done with care, support, patience and kindness. Above all, the funeral arrangements felt personal and individual and they fully respected the family’s wishes.
Communication whether in person, on the phone or by email was clear and concise and always provided with a caring tone.
On the day of the funeral the family felt fully supported by very clear plans and arrangements. The staff were very friendly and professional. Again Nicki’s presence added a lovely personal touch.
All in all we highly recommend the funeral care provided by Co-op Carlisle. Thank you to Nicki and the team.

the lady in charge ( LAINEY ) was exceptional, she explained everything in detail which set our minds at ease. i cannot praise the lady enough