Coolcutsforkids Anmeldelser 

These guys booked my daughter in for a hair colouring appointment that was supposed to cost £80. It took longer than expected (not her fault) and they turned around and said that we would have to pay for every 10 mins that the appointment extended - without saying how much. In the end, the bill was £281!

Be very very careful with this place. They are con artists.

Last time, I waited 30 minutes for my booking. Yet when it was my turn, they called me rudely and charged me a £30 “no-show” fee when I was still only 5 minutes away. It honestly feels like there’s a double standard when they run late, it’s acceptable, but when you’re delayed, they’re quick to charge you. It gives the impression that money matters more than providing a caring experience for your child. I would personally keep your distance and choose somewhere that genuinely values its customers and cares about the children they serve. There are also few staff and receptionist who are such poor employees they double charge you in the shop. Very scam behaviour do not recommend if i could i would rate it a 0. I will take it to my bank and court and claim my money back.

I am absolutely disgusted by the way my siblings and my 3-year-old son were treated during their visit today.

I have been a returning customer of Cool Cuts Crouch End for around 3 years and have always had a positive experience. I regularly have my haircuts done by Tatiana, who has always been amazing, and I have also had a few appointments with the manager, Chrissy, who has also been fantastic. This is why today’s experience was extremely disappointing.

As I was unable to attend today, my sister and brother took my 3-year-old son for his haircut. Children obviously move around during haircuts, and I understand that this can sometimes make things more difficult. However, Fatima repeatedly said, “Sorry, I can’t do it, I can’t do it,” whenever my son moved slightly. I have had his hair cut at Cool Cuts Crouch End several times before, and Tatiana has always been able to manage his haircut calmly and professionally despite him occasionally moving.

What I find completely unacceptable is what happened afterwards regarding payment.

There were two separate transactions, and the payment you are now claiming was outstanding was a completely different transaction. This was never raised with me previously, and I have always paid for my son’s haircuts. I genuinely believed the relevant payment had been processed because I booked through the website and received an email confirming the booking. I am not a new customer and had no reason to believe there was an outstanding balance.

Even if there had been a payment issue, there was absolutely no justification for the way my siblings and my young son were treated. My understanding is that the two members of staff working at the store followed my sibling and my 3-year-old son for approximately 5-7 minutes, repeatedly asking and pressuring them to make the payment while I was not even there.

That is completely unacceptable. My family should not have been followed around and repeatedly confronted over a payment issue, particularly when I was the customer who made the booking and was not present at the time. If there was genuinely an outstanding payment, there were professional and appropriate ways of contacting me directly and resolving it.

Despite everything, my brother still made the payment.

I am also extremely disappointed with the haircut itself. Fatima repeatedly complained that she could not complete my son’s haircut because he moved. This is not his first haircut at Cool Cuts Crouch End, and Tatiana has previously been able to cut his hair properly despite normal movement from a 3-year-old. I appreciate that cutting a young child’s hair can require patience, but repeatedly saying “I can’t do it” and then providing a poor experience is not acceptable.

I have been a loyal customer for approximately two years and have never previously experienced anything like this. I have always had a good experience with Tatiana and Chrissy, which makes today’s treatment even more disappointing.

I want this complaint formally investigated, including the conduct of both members of staff who were working today. I expect an explanation as to why my siblings and my 3-year-old son were followed and repeatedly approached for approximately seven minutes regarding a payment that could have been addressed directly with me.

If appropriate action is not taken regarding the conduct of the staff involved, I will consider taking the matter further and seeking legal action or reporting to police regarding the harassment and treatment of my family.

I hope management takes this complaint seriously. This was completely unnecessary, unprofessional, and distressing for my siblings and my young child, and I do not expect my family to ever be treated this way again. I will not be returning to your shop, I will be sharing my experience across all of my social media platforms.

Honest review.
1.) never been to Crouch End branch
2.) Kingston branch have had great staff when we have been and they are their own people
3.) every time I have passed or visited this place, they never have a customer and during the week very empty area in general. I usually just walk in but I know they like to book, so thought to try do that for them. My just born preemie newborn had to be admitted to hospital for jaundice under uv light. Home visit from midwife after a date change took tests and informed us by phone after that we had to go. I immediately informed the person I booked and paid with on their WhatsApp. They did not care to rearrange, not refund, rearrange. Didn’t even tell their own Kingston staff who wondered were we were. We were all of us, all kids in car to a&e and my baby was to spend two nights there. They have a 24/hr no-cancellation policy, but a normal hairdressers would have understood in those extreme circumstances. I do not want to give my money to a heartless two chain wannabe corporation. I wrote to them on the advice of the Kingston staff and emailed their head office who never replied. I realised that the person responding to comments here, runs their WhatsApp and email is just likely that one heartless person. Their AI phone system cuts out replying everytime I tried to use it directly to talk to a human though it says it will do so. It’s more expensive than the similar high end experience I found in Clapham. Good staff who should relocate elsewhere. They have lost a customer with three small children now who liked the service and products for life which shows the mentality of how they think money is made

Bought school shoes here and the buckle broke within 3 hours of my child wearing them — less than 24 hours after purchase. When I tried to return/exchange them the following day, I was told the manufacturer found no fault and that because the shoes had been worn they couldn’t offer a refund or replacement.

The shoes are still with the store, taken for inspection. I have had no refund and no replacement, and have had to raise a chargeback with my bank and report the matter to Citizens Advice.

Their position is that the shoes had been worn. They are shoes — they are meant to be worn. A product in good working order should last longer than 3 hours on a small child’s foot.

We also had a haircut here which was mediocre at best — the experience relies on gimmicks like hair glitter rather than the quality of the cut itself. There are better kids’ salons within walking distance, run by local people, at the same price point with a genuinely better cut and experience.

Avoid. Would give zero stars if I could.

This was our second visit and the whole experience was excellent
But most importantly my 2 year old grandson haircut was brilliant
Can’t recommend highly enough
The ten pound supplement for untangling was worth every penny

Last time I waited for 30-min; next booking they rang me rudely and slapped on a £30 “no-show” fee while I was still only 10 min away. Seems to be a pattern, where they run late it’s fine, but if you’re late they cash in. More interested in your money than your kid's haircut. Keep distance and take your kid to a place that really cares about them.

30-min wait last time, then on another day they hit me with a £30 “no-show” fee after a rude call when I was only 10 min late. Other reviews warn about the same lateness double-standard, they only care about ripping your money and not about kids.
The salon trades as Cool Cuts for Kids, but the company behind it is KRASOTA LIMITED, its owner’s name is nowhere on their site. I prefer businesses whose owners stand behind their service, not the ones that are avoiding associating themselves to their own companies. Keep distance of doubtful practices.