The poor quality of my Seasons Bowl Shape cups was explained as 'individually hand designed' by their customer service. Absolutely Ridiculous! The speckled pattern at the bottom of the cups was no... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have bought Silverwood heavy duty biscuit trays. Not easy to find these days so I was so pleased to find them at Cooksmill Cooksmill provided an exception service. There customer service te... Se mere
Virksomheden har svaret
Very disappointing experience. I spent more than £2000 on a Robot Coupe CL50 machine and accessories, including a blade worth nearly £500. The company sent the wrong blade. I contacted them immed... Se mere
Virksomheden har svaret
I recently ordered a set of plates from this company, of which one arrived broken. It has been quickly replaced and I must say I am now extremely happy with the purchase. The plates are of very goo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
Comus Street, M5 3BQ, Salford, Storbritannien
- 01618864989
- info@cooksmill.co.uk
- cooksmill.co.uk
3,5
Middel
128 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Would use again 👌
Never used them before but ordered a load of stuff that needed to be carefully packaged which it most certainly was. Got in touch about whether delivery would be within a certain timeframe as otherwise I would need to change the delivery address (which would be fine but I needed to know). They got back to me and said it would be delivered the next day.
Very well packaged, fast delivery, can't fault them :)
20. januar 2022
Uopfordret anmeldelse
Besvarelse fra Cooksmill
Thank you for your review.
No response
Ordered, gave me the wrong item. Raised the issue with them, they've asked me to take pictures and send it back to them. It's been over 3 weeks no response. Sent them number of emails, call them countless times no response.
No refund nor a replacement.
AVOID THESE FRAUDSTERS AT ALL COST!
27. december 2021
Uopfordret anmeldelse
The missed out on getting a 5 star…
They missed out on getting a 5 star because ordering on their website was a slow process.
Good products at reasonable prices.
Cannot fault their communication, letting me know that there could be a delay, even though it was just by one day.
The goods arrived, well packaged to avoid any damages.
Overall a good experience and I will definitely be shopping with them again.
30. juni 2021
Uopfordret anmeldelse
Worst customer service & attitude I've…
Worst customer service & attitude I've encountered in a long time.
Ordered a gift for a b'day present and paid in excess of £8 for next day delivery (the only delivery option available) three days later no delivery. Chase it up and get told I'd agreed to the delay by ticking a box on the order form (I'd actually thought I was just ticking Ts&Cs as is usual, bearing in mind I'd just clicked on next day delivery & the delivery charge was displayed!) No notice whatsoever either on their website or the order form that they were experiencing stock/supply shortages or courier difficulties, just a tiny little tick box that you HAVE to tick before you can actually place the order. I told them this was deceptive and unethical. The attitude was basically take it or leave it. So I left it & demanded a full refund. Disgusting attitude & business practice. You've been warned.
11. juni 2021
Uopfordret anmeldelse
Ordered items
Ordered items , nothing.
Emailed them 2 weeks later , hadn’t even bothered to let me know why items hadn’t been sent.
Refunded.
Worst customer service ever.
3. juni 2021
Uopfordret anmeldelse
Excellent service
Excellent service - easy to navigate website, competitively priced, very quick delivery, fragile items packaged securely with lots of protection. Will definitely be using again.
2. marts 2021
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.