Contactlenscom.au Anmeldelser 

17
TrustScore 4.5 ud af 5

4,5

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Virksomhedsoplysninger

  1. Kontaktlinseleverandør
  2. Øjenklinik

Skrevet af virksomheden

Contactlens.com.au is an Australian-based online retailer supplying genuine prescription contact lens brands. All lenses are shipped directly from the manufacturers’ warehouses within Australia, so we are rarely out of stock and provide you with the freshest lenses with the longest expiry dates. While our pricing is competitive, we are not positioned as the cheapest provider. Instead, Contactlens.com.au focuses on premium express service; Orders placed before 12 noon, Monday to Friday, are dispatched the same day, with most orders delivered within three business days, some arriving the next business day. Ordering is simple and convenient. Customers select the lenses prescribed by their optometrist and enter their prescription details, there is no requirement to send or upload a copy of the prescription. Customers receive full peace of mind ; through order confirmation, shipping notifications, tracking, and delivery confirmation, along with health-fund claimable receipts and proactive communication should any issue arise. Strong, locally based customer support underpins our service, with real people available via phone, online chat, or email. Overall, Contactlens.com.au delivers a fast, reliable, and trusted premium online contact lens experience.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

17 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(17)

14 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Very easy ordering process & quick

Very easy ordering process & quick, easy delivery.

31. marts 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

HI Alison thank you for taking the time to write a review on our service, its great to hear that you found the experience easy and that you enjoyed the quick delivery. Regards Sue

Bedømt til 5 ud af 5 stjerner

Extremely quick delivery

Extremely quick delivery, which I count on as I usually leave it to the last minute to reorder.

17. marts 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Hi Diane thankyou for your review, you are a member of a very large, last minute club ! Regards Sue

Bedømt til 5 ud af 5 stjerner

Competitive price

Competitive price, prompt and well packaged delivery.

11. marts 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Thankyou for leaving your review of our service. Appreciated. Sue

Bedømt til 5 ud af 5 stjerner

Contacts

Customer service is great as well as the delivery is always quick

3. marts 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Thankyou for taking the time to provide a review for our service, appreciated. Sue

Bedømt til 5 ud af 5 stjerner

Quality products & service

This company is fantastic. I have custom lenses and they have always communicated timeframes etc to me and have wonderful customer service. I have been a customer for years and have full confidence in their products and service.

20. februar 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Hi Jeanette, we very much appreciate your comments and thankyou for your loyalty over the years. Regards Sue

Bedømt til 5 ud af 5 stjerner

Good Communication

Updates on when deliveries occur are always forthcoming and accurate.

12. februar 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Hi Petrina, thankyou for your review of the service we provide for the supply of your custom made lenses. Regards Sue

Bedømt til 5 ud af 5 stjerner

Sue and Dee are the best

Sue and Dee are the best. I have been shopping at contactlens.com.au for many years and see no reason to change. Efficient and prompt service at a price only half what my optometrist charges.

30. januar 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Thankyou so much for your lovely review of our services, John and thankyou also for your 13 years of loyalty, we very much appreciate it. Regards Sue

Bedømt til 5 ud af 5 stjerner

Super fast delivery

Super fast delivery! Very easy transaction

29. januar 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Thankyou Aiden for your review, great to hear that you find ordering your lenses online easy and that you enjoy the speedy deliveries ! Regards Sue

Bedømt til 5 ud af 5 stjerner

Easy and fast delivery

29. januar 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Hi, Thankyou for your review we appreciate knowing that you find our service easy and enjoy in the quick delivery. Regards Sue

Bedømt til 5 ud af 5 stjerner

Excellent experience

Rapid confirmation, fast delivery and good prices!

29. januar 2026
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Thanks for taking the time to review our service, it's great to hear you found the experience excellent.

Bedømt til 5 ud af 5 stjerner

Beyond happy

I’ve been absolutely thrilled with my experience buying from Contact Lens Australia. Their prices are genuinely some of the most affordable I’ve found online which makes a huge difference when you’re ordering contact lenses regularly. The ordering process was super easy and intuitive, and my lenses arrived incredibly quickly - much faster than I expected!

I also needed to reach out to their support team with a question, and they were friendly, helpful and responsive which made the whole experience even better.

Overall I’m extremely happy and will definitely be ordering again. Highly recommend to anyone looking for great value, fast shipping and excellent service!

29. januar 2026
Uopfordret anmeldelse
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Hi Luke, thanks so much for the lovely review! We’re thrilled you found the ordering process easy, enjoyed the pricing, fast delivery and friendly service, and we really appreciate the recommendation.

Bedømt til 1 ud af 5 stjerner

Very poor client service

My husband and I have been ordering from this business for ten years and have spent thousands of dollars with them. I've recommended them to a lot of people. They used to be quite good, but my experience yesterday has forced me to find an alternative supplier who treat clients with respect and pays attention to detail. I tried logging in to place an order and the site did not recognise me. Fair enough, I have mainly ordered from my husbands account. They were slow to respond on chat and I spent half an hour providing my details. Then they sent me a link to my account via an email address that has not been used for a long time and is derelict. Then I was told to log in from that derelict account! Sending me a link to my husband's account did not work either, although his last order was only a few months ago. I was then told I should remember my name, which was rude and completely unnecessary. I had given them my name and they sent it back to me with my names in the wrong order and I told them that was not my name, so it was their mistake, not mine. I downloaded a copy of the chat transcript but will not upload it as I am sure they would find it very embarrassing. Terrible client service and I will never use them again.

16. september 2025
Uopfordret anmeldelse
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Hi Jamie,

I completely understand how frustrating it must have been trying to log in with multiple accounts. I can see that there are four different accounts in our system—two for your husband Trevor Edwards, one for you, and another for Trevor Edwards Edwards. That’s quite a lot to keep track of, and honestly, it can be tricky for anyone, even for us!

We did spend some time on the chat session trying to sort everything out, and I really appreciate your patience while we worked through it. I can completely understand your frustration—it’s a lot to manage.

Regarding your note in the September 2025 review, you mentioned ordering Trevor’s lenses just a few months ago. When I checked our records across all the accounts, the last order we have for Trevor was back in February 2024 for the custom-made Proclear Multifocal Toric lenses, which were discontinued in December 2024. It’s possible your most recent order was placed with another retailer, as there are a number of online stores with similar names, so it’s easy to get them mixed up.

I hope this helps clarify things a little, and please don’t hesitate to reach out if you’d like me to help streamline your accounts so it’s easier to manage in the future.

Take care,
Sue

Bedømt til 5 ud af 5 stjerner

My order was out of stock so Sue…

My order was out of stock so Sue "thankfully" called me as it would be awhile before it would be stocked by the supplier. Together we make a decision on an alternative product as I was going away in 3 days and needed it ASAP. No promises but Sue got the order to me in one day!! So impressed and very very grateful! Thank you

28. maj 2025
Uopfordret anmeldelse
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Hi Meleita,

Occasionally, manufacturers run out of stock, which can affect all retailers in Australia. When this happens, we always work with our customers to find a solution—whether it’s swapping brands, offering complimentary lenses, or having our optometrist adjust the prescription, as we did for you—so you can continue using your contact lenses without interruption. Delighted they arrived in time for you. Kind Regards Sue

Bedømt til 5 ud af 5 stjerner

Bought contacts off contactlens.com.au

Bought contacts off contactlens.com.au as the website was informative, clear and delivery period was clearly stated. Previously used provider stated delivery would take 20 days! after some further review, the service had clearly declined of that provider. Will be ordering from contactlens.com.au from now on.

4. april 2024
Uopfordret anmeldelse
Contactlenscom.au-logo

Besvarelse fra Contactlenscom.au

Hi Allan,
Delighted to hear you’re happy with the service! Since your lenses were ordered over the weekend, they were dispatched Monday and delivered to your postcode (4509) the following day. Thank you for your review. Regards Sue

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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