Connecting Britain Anmeldelser 379

From the first the contact I made with them and all the way through to the actual remote installation of the phones on my desk and all appropriate configuration... The team at Britain Connecting Britain have been nothing more than first class. They're extremely responsive to questions and always go the extra mile to provide the information needed. I found them extremely professional, courteous and knowledgeable. I wouldn't hesitate to recommend them to other small businesses like mine. I'm really looking forward to working with them over the coming months and years.

Brilliant Experience Martin Ford was a great help

I have just truly experienced my worst and most stressful afternoon at work due to Connecting Britain. Due to the ongoing complaint I am unable to post many details, but please any business who needs telecommunications please spare yourself the enormous stress.
March 2025
Latest update,
We had an email from connecting britain today at approx 3.00 pm stating if we did not renew our direct debit our service would be suspended, even though I am on the authorised list to deal with this company the person dealing with my call stated I was not, even though I proved this by giving names and times this did not help. I was only advised to complete the direct debit mandate. To date we have paid the whole cost of our contract up front because surprise surprise we failed a credit check. They where also unable to transfer me to an operative in the uk.
Our director who is on holiday this weekend had to sign a direct debit mandate whilst away.
Please note, Trustpilot this review has been amended as per your instructions. I am so disappointed you had my initial review removed, as it is very accurate.

Robbie O'Neill
Connecting Britain
Engineer.
From 1st point to the last point he was spot on.

had to reset handset and had it all done in 15mins

now that's connecting Britain for you

Marvin in support was excellent and dealt with the change we needed super speedily. All done and dusted in just a few minutes. Friendly but professional too. Couldnt ask for a better service

everyone was very helpful and helped set up very quickly. Good Job.

Such an amazing experience so far from Connecting Britain. We have just had new handsets delivered for our new Office based Phone System - and Cal (Calixter) has been unbelievable at helping us get these connected. So patient, kind, and did not give up until our Phone Lines were up and running. I have never received better Technical Support than from Cal, so thank you so much - he is an Asset to your Team at Connecting Britain.

Excellent support. Sorted out our problem (which was our fault) very quickly.

Excellent customer service by Robbie.He is very flexible and done perfectly according to our needs.

Usual story like everyone else. They don't keep any promises then over charge repeatedly with no response from customer services and continue to take money out of your account without consent even after cancellation etc. I actually won my case with the ombudsman but still no repayment for many months afterwards. Eventually the ombudsman admitted to me that they can't force them to pay anything back. In response to that I started a court claim against them and before a date was set for a court appearance i actually got my money back. Advice to everyone owed money is to just go to gov.co.uk and start a claim today. Can't believe these cowboys are still in business.

Excellent Service
Took 10 minuted for Marvin fromtechnical servcies to sort it out, first class service

If I have had any issues they have dealt with it quickly and it’s been easy to sort out I would recommend this company

Very helpful staff. Easy transition so far. Helpful , considerate and explained in detail.

Easy and quick installation over the phone. System was easy to set and demo was straightforward

Initial £4,000 payment was paid twice and kept by them, then ignored our attempts to recover the extra payment. Its been 12 months now and they aren't responding to any attempts to communicate with them. Avoid.

Had to chase via the Communications Ombudsman after every timescale provided was exceeded. Ombudsman found in our favour.
Have now received an apology letter but not the funds or the goodwill payment which the letter claims has already been paid. It hasn't.

Promise of payment in future from Communicating Britain - Ombudsman had to chase Communicating Britain via their Overdue Remedy team because this exceeds the 28 deadline the supplier is bound by with their service.

**Recently received today**
Communications from the Ombudsman 11th April advising Connecting Britain is being removed from the Ombudsman's service!

Connecting Britain are ignoring all attempts to contact.

Massive red flag.

***Updated***
They eventually paid when we threatened legal action.

Amusingly, they've just tried to flag the review as fraudulent, which TrustPilot knocked back immediately, then they've settled for leaving the reply saying they'd paid.

Honestly if you do one thing this year, make it avoiding this company.

Have been dealing with these guys for some time now and all the support our business has received has been 1st class. They are super helpful and professional in everything they have done for us. Big thanks to all the team!

experience was great and helpful. Company has the time and patience for us making problem solving a great experience . The technician- Cal was fantastic too

Beware of Connecting Britain & their terms and conditions.

Connecting Britain Limited acquired the business of the Halo Tech Group which is now in Compulsory Liquidation (year 1 annual progress report has now been published at Companies House and is in the public domain).
The same people appear to be doing the same tasks in the same location.

If you are a business considering instructing these people to provide internet, broadband, wifi, or telephone services you MUST read the terms and conditions before you sign up.

Even give thought to walking away from their proposal if you don’t like their terms and conditions.

One of their terms reads that if you cancel their contract you must give 90 days notice but notice can’t be given before the minimum term:
“Where the Customer is a small business customer, the Customer may terminate the Contract by giving 90 days’ notice in writing to Connecting Britain such notice to become effective no earlier than the expiry of the Minimum Term.” (Taken from their website, so in the public domain).
The minimum term is usually 5 years.

You will also have to pay the termination charge that is the equivalent of the unexpired term of the contract:
“Upon termination of this Contract before the expiry of the Minimum Term for any reason by the Customer or the Company pursuant to clause 12.4, the remainder of the full contract value which has not been reached will become immediately payable. A termination invoice will be issued to the Customer payable forthwith, which will include (but not limited to) the value of the remaining term that would have otherwise been paid by the Customer.” (Taken from their website, so in the public domain)

So if you signed up for 60 months and cancel after 3 months then you still have to pay for the remaining 57 months. But you have to pay all at once.

Their contract also has terms in it (if you read it carefully) that doesn’t actually oblige them to provide you with a working service:
“The Customer acknowledges that the Services in general will not be error free and agrees that the existence of such errors shall not constitute a breach” (Taken from their website, so in the public domain)

So realistically you can sign up for 5 years, the service never work, and yet it looks like you have to keep on paying.

The latest thing appears to be monthly payments are fine unless you fail a credit check then the entire contract must be paid up front:
“Any guarantee made by Connecting Britain regarding no upfront costs is subject to the Customer having eligibility to the credit necessary to pay for our services as All finance/lease applications are subject to status. In the event that it subsequently transpires that the Customer is ineligible for finance, unanticipated upfront costs may apply for which the Customer is liable. If the contract taken out with Connecting Britain is cancelled by you, the customer, the remaining contract value will be due from the customer pursuant to Clause 12.6.” (Taken from their website, so in the public domain).

I suppose they won’t be keeping customer deposits or up front payments in a separately identifiable client money account. It’s unlikely that any pre-payments paid over for future years will be protected.

They also now appear to want personal guarantees from directors in their contract, so by signing as a director be aware that your personal liability may not be limited to that of the company. You may have to pay personally if your company defaults.

This organisation appears to operate on the basis that their customers are going to default and so they will pursue to court and enforcement. Which they do. 

Because it is a business-to-business service there appears to be no protection from unfair contracts and business people are assumed to understand what it is they are getting involved with. Which is not always true.

Connecting Britain’s last filed accounts at Companies House are for a “micro entity”. Yet this small company (who had an average of 9 employees during their 2024 financial year- taken from their micro accounts filed at Companies House) appears to employ a trainee barrister as their in-house legal team (See LinkedIn).

So you have to ask yourself why does such a small company need an in-house legal person?
Is it possibly to deliberately pursue the customers who haven’t read the terms and conditions fully?

They take people to court and they win.

I was in court with a friend who was taken to court by these people and lost.

Very informative and helpful service. From the first contact with Connecting Britain the staff have been polite, friendly and helpful. They negotiated a good deal with us and followed through on the service.