CompTIA Anmeldelser 

I ordered a certification kit, and it never arrived. They’ve been stalling and asking me to wait longer for eight months. It’s ridiculous. I had planned to get other certifications through them, but after experiencing their customer service, I’ll choose other options.

Comptia is a SCAM 100%. Won't refund you at all. Absolutely useless support team and over all just useless. I mean paying a huge amount and them just going "oh sorry we don't do refunds" is actually pathetic

They made me buy a second course since the first didn’t send a code, but wouldn’t allow me to return the first course even though they were the exact same. Got responded to with an automated email basically saying screw you thanks for the money.

I normally do not take the time to write negative reviews, but my experience with CompTIA customer service was frustrating enough that I felt it was necessary.

I was trying to access my Microsoft Client OS course through CompTIA. I first contacted my school, who directed me to their IT department. IT then contacted Barnes & Noble regarding my course materials, and Barnes & Noble ultimately told me that I needed to contact CompTIA directly.

After going through all of that just to reach the company that was supposedly able to help me, CompTIA's customer service was extremely unhelpful. They were unable to answer my questions, did very little to help resolve the issue, and I ended the interaction feeling like I had gotten absolutely nowhere.

For a company that offers certifications that are widely recognized and respected throughout the IT industry, I expected a much higher level of customer support. Students and professionals spend a significant amount of money on CompTIA courses, training materials, exams, and certifications, and the customer service should reflect that.

I rarely write reviews, especially negative ones, but this experience was bad enough that I felt CompTIA deserved the criticism. They seriously need to improve their customer service and provide representatives who are actually able to help customers resolve problems.

Very unsatisfied with the way the CompTIA support channel works.

I signed up for a course, and there were countless issues.
on top of that, there was a bug whereby i couldnt generate the certificate once passing.
The support team kept one with automated replies, and then kept on closing the ticket.

Not happy with that at all, I wont be using this platform going forward for other certifications.

Absolutely terrible support team i have been asking for a human for months showing extensive reports of exam problems unstable website, extreme long loading times, can't sign in. cloud flare went down a while ago and they lost my account. I wish i could get a refund but i am just warning people to never use CompTia

CompTIA cancelled my certification when I asked for help in uploading CEUs.

The certification bundle asks for signing into Microsoft 365 with the organization email address, and I purchased this on my own.

The support is poorly designed to promise assistance in 24-48 hours, and this promise is given again after each ticket times out without a response from CompTia.

I agree with another review left that this company is being supported by the government without delivering acceptable service.

They breached gdpr and sent me another customers details, was unable to book an exam for months due to this but they refused to extend my voucher! Awful customer service it’s like talking to a brick wall

Terrible study material and glitchy exams. The monopoly on Comptia has to end. They make it so that even people who have been in the industry for decades can fail due to poor questioning so they can double dip on fees to resit exams.

Pointless certificates. Won't get you anywhere.

My Networking Teacher forces us to use TestOut because he think that it is good for us but i think the opposite. TestOut is by far the buggiest website i have ever seen on any website. i either fail because testout secretly wants me to do it in a specific way, it doesn't count at all, or it just glitches and i get stuck. on the tests it doesn't allow you to go back either in case you made any mistakes which really ticks me off.

And THEY PURPOSELY TURN OFF SEARCHING IN THE LABS WHICH JUST ANNOYS ME.
and to finialize this. i don't learn anything from this hot garbage excuse of a learning website. no one in my class likes this shitty app and the teacher does way too much to enforce us doing testout.

and i forgot to mention that they also have horrible customer service and they don't let you leave a review on their platform.

I purchased a AI Essentials training through CompTIA on December 3 of 2025 in addition to another training that was due in June 2026 to maintain a previous certification I had received from CompTia. I have a full year to complete the training to get credit. The training was non-functional and could only get through 40% of the training a paid for. I tried contacting their support in the following ways:

First ticket: I initially had issues with accessing the material after the redirect would take me to the second login screen. Took about a week to access.

Second Ticket: Then I got stuck on a question that was not accepting my answer and marking my answers "incorrect" when they were not . I used the "Report" function on the site to flag that question, which created another ticket.

Third ticket: I ran into more issues with questions and loading problems and couldn't make progress so I decided to request a refund for the training all together. I submitted a refund request through the Chat function, creating another ticket, however the chat bot/ "person" said I could not get a refund on the training because I already accessed the training. How would I know the training had all these issues if I never accessed it. If I did, I would never had purchased the training in the first place.

Forth ticket: Called the support number and talk to a phone representative because the chat bot was not helpful at all. That representative put in a refund request on my behalf. Fifth ticket: Talked to a company supervisor and they confirmed no refund I received a response saying that I can't get a refund because of an internal policy of 30 day windows for refunds, even though I get a year to complete it.

They also said I accessed the training and so they cant give a refund. How would I know the training didn't work unless I accessed it? I haven't even finished the training. The fact is I paid $99 for functional training and did not receive functional training.

Worst customer service I have ever dealt with.
Worst Dashboard for a training website.
Worst website for an IT business.
Why is this company still in the game? The government needs to stop keep obsolete companies afloat. Private sectors need their own training criteria.
Plus they demand and demand and make changes just to stay relevant when they have been irrelevant for quite some time.

CompTIA has multiple steps for you to go through just to pay your annual fee for recertification. I’m not sure why.

Purchased two exam vouchers for co-workers, only needed one. They were helpful in setting up the return.

Absolutely no help from the Tech Support Dpt when you need it. The chat is there, but you are not getting any response because an email will be sending to you. WHY an email, what's the purpose of the Chat Support.
My certificate is not showing up on my account. I was told to wait 5 days. It has been 7 days, and they don't know what's going on.

Awful customer journey - I bought 2 courses just 2 days ago. I cannot access them, have not received log in details nothing. Ive contacted them nothing. DO NOT give these poeple your money

Unbelievably bad company to deal with, I pity anyone who has the misfortune of having to deal with them. Contacted 4 days after my mother’s death, to ask if I could get a week or two extension, to allow me time to get out of depression and get some study time in. Was able to prove what I was saying is the truth through death certs (which they asked for) and was then ignored. Was basically laughed at, messages ignored, ALL staff were incredibly unhelpful. Having to deal with this company is making me stressed and more depressed, so ya know what, you win, I give up. I won’t sit my exam, and I won’t chase up getting it re arranged. and to think these guys are responsible for our education.

Very poor experience.
The training quality and support were extremely low. The promise of helping with job placement is a complete lie — there was no real job support at all.
I would not recommend this company.