Collective Legal Anmeldelser 

189
•
TrustScore 3 ud af 5

3,1

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Save yourself the stress, anxiety and time and use a proper firm of solicitors, they are cowboys!! Emails and phone calls never returned not just to me but the vendors solicitors and the estate agen... Se mere

Bedømt til 5 ud af 5 stjerner

We had a really positive experience with the team at Collective Legal. Kiyoshi and Akila were brilliant, they kept us informed regularly and chased the other side without us even needing to ask, and t... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I’ve been given multiple completion dates all fallen through no communication emails unanswered constantly goes to voicemail even on completion days radio silence had deposit money over a week. Ombuds... Se mere

Bedømt til 4 ud af 5 stjerner

AJ was very helpful during our property purchase. We did chase emails constantly weekly, and had reply’s pretty much the same day. Very transparent, helpful and great advice. Upon emails we also had p... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Advokat med speciale i ejendomshandel

Skrevet af virksomheden

Conveyancing law firm that focuses on a bespoke service, putting customer service as the heart of everything it does.


Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

189 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 23 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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3,1

Alle anmeldelser

(189)

173 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

AWFUL

I bought my property in Solihull with Collective Legal. My experience differs vastly to these suspicious reviews all with the same format. When I complained to Maya, she admitted that some of these reviews are fake.
Regarding my property purchase, the communication was awful, mostly through Whatsapp rather than email. I had to chase up for all updates. I will never again buy through Homey or Collective. Case reference is 0364
as you deleted the last review. DO NOT CONTACT ME AGAIN. Amanda

9. januar 2026
Uopfordret anmeldelse
Collective Legal-logo

Besvarelse fra Collective Legal

We are sorry to hear that you remain dissatisfied with your experience.

However, we would like to clarify that the case reference provided does not appear to match any matter currently identifiable from our records, which unfortunately limits our ability to properly investigate the concerns raised. We would genuinely appreciate it if further details could be provided so that we can review the matter thoroughly and understand what may have occurred.

We also categorically deny the suggestion that fake reviews are posted or encouraged by Collective Legal. All client feedback is important to us, whether positive or negative, and we take concerns regarding service standards seriously.

In relation to communication methods, we do utilise multiple channels including email, telephone, WhatsApp, and our Homey platform in order to provide clients with faster and more convenient updates depending on their preferences and the stage of the transaction.

We appreciate that you have stated you do not wish to be contacted further, and we will of course respect that. However, should you ever wish to provide additional details to allow a proper investigation into the concerns raised, we would welcome the opportunity to review the matter fully.

Kind regards,
Collective Legal

Bedømt til 5 ud af 5 stjerner

Collective legal - exceeding expectations

Collective legal have helped me with the sale of a property and the purchase of another. After selling multiple property via other firms I can honestly say that collective legal have provided the most supportive and stress free service. They are very reactive and responsive to all queries that I have had.
Chukwunyem udeh has been particularly helpful in my journey, second to none with responsiveness and giving a helping hand to ensure any and all information has been understood.
Can’t fault the team and I would definitely look to use them again in the future!

11. maj 2026
Uopfordret anmeldelse
Collective Legal-logo

Besvarelse fra Collective Legal

Thank you so much for your wonderful review and for placing your trust in Collective Legal for both the sale and purchase of your properties.

It is incredibly rewarding to hear that, compared to your previous experiences with other firms, you found our service to be supportive, responsive, and as stress-free as possible throughout the process.

We are especially pleased to hear your kind comments regarding Chukwunyem Udeh. Providing clear guidance, responsiveness, and ensuring clients fully understand each stage of their transaction are qualities we greatly value, and it is fantastic to know this positively impacted your experience.

Your feedback will be shared with Chukwunyem and the wider team, who will greatly appreciate your recognition and encouragement.

Thank you once again for choosing Collective Legal. We truly appreciate your recommendation and look forward to assisting you again in the future should you require our services.

Kind regards,
Collective Legal

Bedømt til 5 ud af 5 stjerner

I had a great experience working with…

I had a great experience working with Abdurrahman and his associate Shashi for my conveyancing.

They were always friendly, responsive, and took the time to explain everything clearly from a client’s perspective. Throughout the process, they made sure I fully understood each step and felt comfortable with how things were progressing.

Buying a property can be stressful, and it’s important to feel reassured and supported — they did this exceptionally well. Thanks to their professionalism and guidance, I was able to complete my purchase smoothly and with confidence.

I would highly recommend them to anyone going through the conveyancing process.

5. maj 2026
Uopfordret anmeldelse
Collective Legal-logo

Besvarelse fra Collective Legal

Thank you for taking the time to leave such a thoughtful and positive review.

We are delighted to hear that Abdurrahman and Shashi were able to provide a friendly, responsive, and supportive service throughout your conveyancing journey. We understand how stressful purchasing a property can be, so it is fantastic to know that their clear communication, professionalism, and guidance helped you feel reassured and confident at every stage of the process.

Ensuring clients fully understand each step of their transaction is something we place great importance on, and your feedback reflects exactly the level of service we strive to provide.

Your kind comments will be shared with both Abdurrahman and Shashi, who will be very pleased to receive your recognition.

Congratulations on your purchase, and thank you once again for recommending Collective Legal.

Kind regards,
Collective Legal

Bedømt til 5 ud af 5 stjerner

As a first time buyer

As a first time buyer, overall I found the experience with Collective Legal straightforward and hassle free.
Aslam and Sanjay from the Birmingham Team were great to deal with and were helpful throughout.

30. april 2026
Uopfordret anmeldelse
Collective Legal-logo

Besvarelse fra Collective Legal

Thank you for taking the time to leave your review.

We are delighted to hear that, as a first-time buyer, you found your experience with Collective Legal straightforward and hassle free. Purchasing your first property can often feel overwhelming, so it is fantastic to know that Aslam and Sanjay from our Birmingham Team were able to support and guide you throughout the process.

Your kind comments regarding their helpfulness and service are greatly appreciated and will be shared with them directly.

Congratulations on your new home, and thank you once again for choosing Collective Legal.

Kind regards,
Collective Legal

Bedømt til 5 ud af 5 stjerner

The team at collective legal were…amazing

The team at collective legal were relentless (in the best way) in pushing the sale of my flat through

Sara Fand and Ryan Mohotti kept me up to up to date, and helped me understand the process too.

1. maj 2026
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Besvarelse fra Collective Legal

Thank you so much for your wonderful review.

We are delighted to hear that the team at Collective Legal helped push your sale through successfully and kept matters progressing throughout the transaction.

It is especially great to hear your kind comments regarding Sara Fand and Ryan Mohotti. Keeping clients updated, explaining the process clearly, and proactively progressing matters are all things we strive for, so your feedback is truly appreciated.

Your comments will be shared with both Sara and Ryan, who will be very pleased to receive your recognition.

Thank you once again for choosing Collective Legal, and we wish you all the best moving forward.

Kind regards,
Collective Legal

Bedømt til 5 ud af 5 stjerner

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Collective Legal, and a special shout-out to Sasindu.

He handled communication effectively throughout the entire process and was always professional. Even when unexpected extra costs almost became a barrier, Sasindu handled the situation calmly and efficiently, making sure everything continued smoothly.

As someone who is very careful and likes to double-check everything, I can honestly say that Collective Legal is excellent at what they do. Every enquiry was carefully handled, and it was clear they genuinely care about their clients. Their detailed checks on contracts showed how committed they are to ensuring everything is in the client’s best interest.

I truly admire their work ethic and highly recommend their services.

Thank you, Sasindu, for all your hard work it is greatly appreciated.

29. april 2026
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Bedømt til 5 ud af 5 stjerner

Excellent experience

Excellent experience, the entire team have been great from start to completion. A very smooth process. A special thank you to Sanjay who was assigned to us, he was excellent throughout the process.

I would definitely recommend Collective Legal.

24. april 2026
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Bedømt til 1 ud af 5 stjerner

BE WARNED!

There is no way these review can be real!
I’ve sold over a thousand properties in my career and this is the most incompetent, chaotic, unprofessional, company I have ever dealt with.
They beggar belief!

27. april 2026
Uopfordret anmeldelse
Collective Legal-logo

Besvarelse fra Collective Legal

Hi Heather,

Thank you for your feedback. We take comments like this seriously, though we must admit the strength of your remarks suggests there may be specific issues we’re not yet aware of.

We’d really appreciate the opportunity to look into this properly. Could you please provide a few more details about your experience with us—such as the property address or reference number, and the key points where you feel things went wrong?

Once we have this information, we’ll investigate thoroughly and respond accordingly.

We look forward to hearing from you.
Seth

Bedømt til 5 ud af 5 stjerner

Excellent service less than 6 weeks to complete

I was a bit sceptical about doing everything online but needed not have worried as had an outstanding experience with the conveyancing team at Collective Legal in Ashford. Special thanks to Sanduni, Dillon and Ethan who handled the sale of my property with incredible efficiency, completing everything in just over 6 weeks — far quicker than I ever expected.

From the very beginning, they were professional, responsive, and highly organised. Communication was excellent throughout, with regular updates and clear explanations at every stage, which made the whole process feel straightforward and stress-free.

Their attention to detail and ability to keep things moving really stood out, and it was clear they genuinely cared about delivering a great result. I’m extremely grateful for their hard work and wouldn’t hesitate to recommend Collective Legal to anyone looking for a reliable and efficient conveyancing solicitor.

24. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent service

Happy with the service and communication through the process (both on the sale and purchase side) and especially appreciated the advice, patience, and resilience throughout from Abdurrahman Jawzi

10. februar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Avoid Collective Legal if you want a smooth transaction

I would strongly advise against using Collective Legal Conveyancers. My experience was one of the most frustrating and disorganised I have encountered in any professional context.

I instructed them through Homey to handle the sale of my one-bedroom flat — a simple, chain-free sale agreed back in October 2025, completion finally happened April 2026. The process has taken an excessively long time with no satisfactory explanation. My first solicitor went completely AWOL. Only after I chased repeatedly was I transferred to a new conveyancer — someone I never actually spoke to and had to contact constantly via email and chase via WhatsApp just to get basic updates.

Communication throughout was informal, disjointed, and conducted almost entirely through a WhatsApp group and phone calls. There was little formal correspondence, no paper trail, and nothing put in writing — entirely inappropriate for a legal transaction. I was left to piece together what was happening with no proactive guidance whatsoever.

At every stage there has been confusion and delay. The situation reached its worst point at exchange, when a completion statement arrived containing errors and then the revised statement with no name, title or contact details on it, and I was never even asked to sign it.

They state fees are transparent, they were not. Additional fees which had not been mentioned at any point of the transaction were only highlighted when I asked for a review on the account and what I would be charged upon completion.

Collective Legal Conveyancers were at times verging on incompetent, consistently reactive rather than proactive, and defensive when issues were raised. This is not what you want from a conveyancer when dealing with one of the biggest financial transactions of your life. Avoid.

14. april 2026
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Bedømt til 5 ud af 5 stjerner

Great service

Great service – they’re involved in a number of my transactions and consistently deliver.

We recently completed what was probably one of the most challenging sales of my career. The chain included an auction property and a council buyback, which added multiple layers of complexity. Despite this, the team at Collective Legal maintained excellent communication throughout.

We achieved a simultaneous completion at 4:45pm on the day, and most importantly, no one was left without a home. A fantastic result under pressure.

13. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great experience

Me and my partner used Collective legal for buying our first house. They were extremely helpful and professional throughout the whole process providing us regular updates and helping us understand everything going on. Vinoli and Muni couldn't have been better.

27. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very attentive

Very attentive, good service from AJ, at no point were my solicitor an issue in the process. Minor issue with final bill being the incorrect amount but this was swiftly resolved. I would recommend this to a friend.

31. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Shockingly bad service from Collective…

Shockingly bad service from Collective Legal. We were kept in the dark all the way though, they did not talk us through the process at all and didn't send us the documents to view and sign until very close to the completion date, putting the chain in jeopardy. At one point we hadn't heard from them in weeks and saw no progress logged on the Homey site so we started looking into whether we could change solicitors. They wasted a day changing my surname from the correct one to my maiden name on the documents, which could have been avoided by actually looking at the identity documents we submitted at the start and querying it if they weren't sure. Even after agreeing that I could use my current surname, the maiden name was still auto-filled as my digital signature. I also had to chase several times to get answers to my simple questions which they had tried to straight up ignore.

For Collective legal: my homey ref was PU-JHY-0006 and the staff "helping" / making things harder for me were POD Name- Thteta and main contact Eksha Limbu

27. marts 2026
Uopfordret anmeldelse
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Besvarelse fra Collective Legal

Thank you for your feedback.

We’re sorry to hear that your experience did not meet expectations and appreciate you taking the time to share such detailed comments. We understand how important clear communication and timely updates are, particularly during a property transaction.

Your concerns regarding communication, document handling, and the issues with your name have been noted. This is not the level of service we aim to provide, and we will be reviewing this internally with the relevant team members to better understand what occurred.

We also note your comments regarding response times and the need to chase for updates, and we appreciate how frustrating this would have been.

Thank you for providing your reference number—this will assist us in carrying out a full review.

Kind regards,
Seth

Bedømt til 1 ud af 5 stjerner

I would not recommend Collective Legal…

I would not recommend Collective Legal as a conveyancer. Their staff is uncommunicative and prone to lying. I suspect that I was also nearly a victim of fraud when they insisted that I pay them more than was actually required for our transaction. It took several emails insisting that our completion statement reflect what was actually quoted at the beginning. There were line items on their original statement that were actually free services per their terms of business and a blanket CHARGE for "deposit" which esentially negated the money I had put down on the service. Even after they finally accepted the changes to the correct statement, there was no acknowledgement or apology for the mistakes they had made which would have cost us a signifigant amount of money. My wife and I both sent several questions which were ignored. Important documents were changed without notice after we gave our approval. Lies were told to the estate agent and solicitors of the people we were buying from, mostly to do with how close we were to being ready to exchange. This whole experience has caused us a lot of anxiety. Again, I would not recommend them at all and will likely be submitting a complaint to the CLC and SRA.

27. marts 2026
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