Collective Anmeldelser 

After three years as a Collective customer, I would strongly warn anyone considering their service to look elsewhere. Every year, there has been a problem. I have yet to have a smooth, on-time tax experience with clear communication.

This year, their delays and months of back-and-forth have left me late on my taxes and still trying to get answers so I can resolve what I owe. Last year, my taxes were miscalculated, and I later discovered a levy on my bank account that I had to pay to resolve. Collective had not alerted me to it.

Getting help requires constant chasing. I schedule a call roughly two weeks out, only to be told they need to speak with the tax team. Then the back-and-forth continues, sometimes for months, without clear answers or resolution.

In my experience, they are not proactive at all. For example, I’m pregnant and already have a child, yet they haven’t proactively asked about my changing circumstances or explained which tax options might apply to me. This is exactly the kind of guidance I’m paying for. Instead, I’m expected to know which questions to ask and then chase them for answers.

I’m switching to another platform. After three years of recurring issues, poor responsiveness, and unnecessary stress, I have lost all confidence in Collective. Based on my experience, I strongly advise others not to put their trust in them with something as important as their taxes.

Nice to be able to talk to a helpful knowledgeable human, Nelson, though it's an AI based program. I've paid for other AI programs and canceled because there was no answers when I have questions. The service seems all-inclusive so I can supervise my accounts but focus on growing my small business.

After receiving different answers to important questions, Jonquala did an excellent job of clarifying how to move forward. I have enjoyed working with her in Chandler's absence.

This was a such a great experience. Jorge walked me through the process, we looked at transactions. He answered all of my questions. I'm super excited to work with Collective.

Shobi was very friendly, knowledgeable and patient.

very thorough and helpful, looked out for things I didnt know to ask about, was kind and caring

Super kind and helpful. I felt like I could ask any question and not be judged for how little I know :)

Thank you!!

Shobi was great! He was very patient and knowledgeable about the onboarding process for payroll. He helped me re-link my bank account and set up my payroll. Thank you!

While I still have my reservations, I'm leaning toward liking Collective. The people that I've dealt with so far have been helpful. I still would like to see results and those seem further off than ever, but I have hope after today's onboarding session. The service was great and she answered all my questions. So far, so good.

My experience with Collective has been great so far! My rep, Donna, has been incredibly patient, kind, and knowledgeable. Everyone I’ve interacted with feels genuinely human and invested in helping me succeed. I’m still early in the process, but I already feel so much more confident about the future of my business. So far, I feel like I’m in great hands!

he was very thorough in his response and explanation and put my fears at ease...

Collective has been outstanding. They have answered all my questions, made all the changes requested, and been very responsive. I give them 2 thumbs up.

Experience has been great!

Collective has been a wonderful resource for my small business and I can't imagine doing my accounting on my own. They have an intuitive platform for me to be as active as I want and they have ancillary services that make dealing with my Operations, that much easier! Their team is super responsive and knowledgeable.

Nelson was very knowledgeable.

Everyone I've worked with at Collective so far has been super pleasant to work with. They have excellent customer service, they're kind, patient, and helpful. Brittney and Faaiz are two I would speak very highly of!

I had an excellent experience working with Grace B. at Collective. She is prompt, professional, knowledgeable, and competent in helping me navigate questions and details related to both my IRS and California taxes. Grace is responsive, thorough, and clear in her communication, making the process much smoother and giving me confidence that my questions were being addressed carefully and efficiently.

Very professional and well knowledged ! So far everything is going well!

Everyone here so far is so helpful. I'm SO bummed I didn't find Collective sooner! It has been incredible at getting my finances in order and actually running a proper business as a freelancer. I used to try and put tax money aside every year but this makes it so much easier. I streamlined payroll services, effortlessly started to separate business and personal expenses, and now can offer myself health care through my business!
Collective is a life saver for sure!