Coins.game Anmeldelser 235

CoinsGame is a SCAM – They Block Accounts & Steal Deposits!

I had a terrible experience with CoinsGame Casino. I deposited 2.053 TON, but it never showed up in my account. When I contacted support, they told me my account needed verification. I submitted 100% real and accurate documents, but they kept delaying for 48 hours.

Then, instead of verifying my account, they suddenly blocked it without any valid reason! Now, they are refusing to give me any information about my own account or my deposit.

⚠️ WARNING TO EVERYONE:

They will take your deposit but never credit it to your account.

If you ask for support, they will delay and then block your account.

No transparency—they refuse to explain why they block accounts or steal deposits.
CoinsGame is a fraudulent casino that scams players by taking deposits and blocking accounts. Stay away and don’t waste your money!

When evaluating an online casino, the primary question for any prospective player is straightforward: If I win, will I get my money? This question reflects the core trust between a player and the establishment. Based on over a year of playing experience, I can confidently say the answer is yes. As long as you follow the terms and conditions, the casino ensures that winnings are paid out without issues.

Personal Experience with Withdrawals and Support:

In my time here, I’ve encountered technical issues related to withdrawals. These were resolved smoothly, either by regular support or technical staff, contrary to the complaints some other reviewers have mentioned. I’ve also undergone a Know Your Customer (KYC) verification after a notable winning streak. While this might seem inconvenient, it’s standard practice—likely tied to regulatory requirements—and ultimately serves to protect both players and the casino’s integrity.

On one occasion, I accidentally created a second account, which could have led to complications. However, after contacting support and explaining the mistake, they quickly resolved the issue, closing the duplicate account without penalizing me. This experience reinforced my trust in their fair treatment of players who act in good faith.

Key Positives:

1. Promotions: For small to medium players, the casino offers weekly promotions, including wager-free free spins or spins with competitive wagering requirements (typically 20x). These provide excellent value.

2. Game Variety: The casino features a strong selection of games from most major gaming providers, ensuring a diverse and enjoyable experience.

3. VIP Service: Players gain access to a dedicated VIP manager early on. Shout out to Sandra for her exceptional service and positive demeanor, which adds a personalized touch that many competitors lack.

4. Loyalty Program: While the loyalty program has undergone changes, it strikes a balance between generous rewards and sustainability. Although it’s still evolving, the intention to stand out from competitors is clear.

5. Fast Transactions: Deposits and withdrawals, especially for cryptocurrency users, are processed almost instantly.

Areas for Improvement:

1. Loyalty Transparency: The loyalty program could improve in terms of cashback and bonus clarity. It’s not always easy to predict rewards based on profit, loss, or wagered amounts, which competitors often handle more transparently.

2. RTP Visibility: While most game providers display Return to Player (RTP) rates, some games lack this transparency. RTP is essentially the price we pay to play, and full visibility would enhance trust.

3. Crypto-Specific Features: Certain quality-of-life features, like customizable auto-betting strategies for mini-games (e.g., Dice or Keno), are missing.

4. Tournaments and Challenges: Although the casino runs some in-house tournaments, they could diversify their offerings with more frequent and varied challenges to engage players further.

Summary:

Overall, this casino delivers a positive experience, especially in terms of promotions, game variety, and withdrawal reliability. Their early-stage VIP service adds a unique, personal touch, and their fairness regarding payouts inspires trust.

While a few areas—such as loyalty program transparency, RTP visibility, and crypto-focused features—could be refined, these shortcomings don’t detract significantly from the overall experience. To rate them 5 stars, they would need to stand out as the absolute best in their class, which is difficult given strong competition. That said, they are undeniably a solid option, and players can feel confident entrusting them with their money.

Final Verdict: A reliable, rewarding casino with room for growth in a few areas.

I cant imagine how this casino rates a score above 1? Keep in mind they can and do write their own reviews. I started playing online with this casino two months back. They accepted my profile, knowing I was a resident of the USA. At first, I wasn't able to win anything so I requested my account be closed. Live chat talked me into keeping the account open for another few days to see if it got any better. I reached out to live chat to let them know that as a resident of the USA, some game were not accessible due to my regional location. They informed me to use a VPN that would block my exact location. It worked. Suddenly I was able to access most all of the games. I won around $800 and requested a cash out. It was approved instantly and within 30 minutes I received my payout. Over the next couple of weeks I continued to make deposits and betting large wagers. I won a total of $63,000. I made a withdrawal request, just as I did before. This time my request was rejected because I had to be verified. In other words, they were going to find a way to not payout my winnings. Three days later, I received a message that they were not obligated to pay out my withdrawal because I was a resident of the USA. Nothing new here as they already knew I was a resident of the USA. I have read most all the reviews regarding this bait and switch behavior . As long as you are depositing money and losing more than you withdraw, you will not have any problems. Once you start winning, they will not pay out! In fact they do not allow players to be verified until you request a cash out. If you request to be verified when opening an account with them, you will be denied. Using this verification process demonstrates criminal activity. Its their way of robbing a bank and not paying for the crime. I have all the live chat records to show I was a resident of the USA and their recommendation to use a VPN to access all the games. Do you think they are going to actively close all player accounts for those that live in the USA, of course not. This would be a huge loss of revenue obtained through their criminal behavior. They will take all you have and payout nothing when you win. I have sought legal council but because they have a fly by night license, they have nothing to lose. They will never lose their license due to their criminal activity because the license company doesn't care.

You can create an account and gamble but you cannot withdraw anything until you actually verify. They do not force you or prompt you to verify until you actually try to make a withdrawal. Then I had to reach out to support just for them to add the verify link. However, apparently their KYC verification is a one time thing and if you fail, you lose everything in your account with no refund, not even initial buy in. They do not let you know that you only have one chance at the verification. One minor error with verification (i.e. putting a shortened first name instead of full first name), and you will lose everything. They stole thousands of dollars from me and there is no getting it back. DO NOT deposit to this casino unless you are confident your one and only verification attempt goes perfectly. I would highly recommend leaving if you currently play here as well.

Edit: Let's be honest, you are not a major casino. Let's also be honest, no major casinos give only one attempt at KYC verification and if you fail, steal all your money.

Coins.game ID: ● Letswinbig ●
I win! I had a successful great session and i win and i ask for 1800 USD withdrawal...
This casino SUDDENLY blocked my account. Without SHOWING ME the statment 100% evidence prof thay say i did FRAUD.
I was desperat Frustration and asked why is this happen thay told me i did some fraud etc etc this was TOTTALY false blem on me... I aam until TODAY asking this casino to give me ALL PROF evidence of the fraud thay say I did but thay never set send anything... This is soooo bad and illegal behavior... I ask on this platfor olso today SHOW me all the prof of what fraud I did ? But no there is nothing to show because I DID NOT DO any fraud... I ask THE TOP dirctors and the highly representiv of this casino to personality take this action and investigate my win and and REOPEN my account and olso Give me my 1800 usd back.
I HAVE OLSO send email to your departementet regarding this the public email adress
Where i have send betid and my prof..

I can provide proof of all my evidence of legal wins with bet IDs and screenshots. All proof is of my loyalty and proves that I won legally. I will provide 100% legal win proof here. If this is the case, PLEASE, the owner of COINS.GAME CASINO, follow this case closely.

With all respect, we all know this is a legal bet win, and it was just a slight mistake in your review.

13.01.2025
* I am still waiting for feedback.
* Emails have also been sent, and I haven't received any reply.

SHOW ME THE EVIDENCE OF THIS FRAUD !!!!!!!!!!

I deposit 35$ and play and win I have available balance 185$ .After I withdrawal they say to me my account need verify .So I verify with my document.They didn't approved my account verify .They say my account profile info is not same my document. so I request please change my account info .They say ,they not change my account data .So think ,How can I withdrawal my available money .After 2 day they block to my account .Scam casino.I want my money back.
7.3. coins.game reserves the right to close your Account and to refund to you the "Available to withdrawal" balance, subject to the deduction of relevant withdrawal charges, at coins.game's absolute discretion and without any obligation to state a reason or give prior notice.

They chat support say ,It mean ,If i break any rule ,I can back withdrawal pure deposit money ,How can I get my deposit back from they refund ,Now they block any don't give back any my deposit money.

Never come to this casino. They analyze all ur bets. The RTP are bad , when they see u have money u lose all. I lost 5K in crash and aviator. The RTP are very bad. They all scams u and cashbacks are terrible. Better go
invest money somewhere else. Dont come here. This casino owns russian investors. They even accepts RUB , all employees are russians. When game crashes all code are written in russian languangue, dont trust this site. Never!!!

Where to start!!!

Avoid at all costs!!!!

I initially put a deposit into the casino and won, withdrew without any problem. Since then i have made another few deposits and done a couple of withdrawls without any issues.

Since then i have had a max win ☺️☺️ happy days...or so i thought! I tried to take the money out and it got cancelled from the casinos end suggesting i had to get verified and all withdrawls and bonuses were cancelled untill this was done. I was told it would up to 48 hours but usually it is done quicker. Fast forward 3 days after i send my documents in....you guessed it.....still not able to withdraw. Spoke to customer support and they have suggested this could take up to 15 days 🤣🤣🤣.

From what i can gather and just my opinion, they dont want to pay out. They put this block on your account knowing the money will stay with them and you are more likly to gamble it, lose it and they are sitting pretty.

Honestly the site is a scam please avoid at all costs!!!!

honestly the worst casino on the internet, i beg anyone that reads this no matter how much you want to gamble don’t play on this site , i had an account 3 years ago which i closed and then reopened a new account a year ago , never had a withdrawal till yesterday , of £56 and they then say that my account is permanently banned and that my funds and locked because i violated terms & conditions, i just find it funny how they happily take your money over & over but a small withdrawal of £56 and they permanently ban your account. account email is / cs3154178@gmail

Fake promotions, terrible page, not-working games and a lot of false information. (among others, the most impenetrable bonus terms in the market).

I don’t recommend them!

Edit after their answer: DOES NOT GREDITED, DO NOT BELIEVE!

I played at the casino for a long time and I was quite satisfied, although I almost always lost my money, but now something happened that I have never encountered before in any of the hundreds of casinos. I deposited 100 euros and then 53 euros. neither performance was credited to my account. I complained about it, so 100 euros were found and it was settled. However, 53 euros have reportedly not come to them, even though I have a bank certificate that the money has been paid to them. customer care has been in touch about it, thanks for that, but I can never play at this casino again because I can't take the risk that my money will be lost to them. in the chat it was advised that virtual currencies would be the most reliable, they said there were problems with euros. however my money went to them and they said they don't have any and that's it. although the amount is not very big, I am going to file a complaint with the authority. and I cannot understand that they are willing to lose a customer for such an amount.

Me and my brother are using my mobile phone to access your site. His account is now on hold. He can not redeem the rewards for which he has met the criteria
( wager, deposit etc ) how do i resolve this

This platform is absolutely absurd!!! Even this free spends are full of BS and jokes because when you win you still have to wager a certain amount in order to access any of those winnings whatsoever!!! Participating in tournaments and give away and blah blah blah just a waste of time because you won't get picked, And if you do and you happen to win something, then that bet goes Sky high! so if you win let's just say a 100 and some coin that they have on their platform, your bet is 25 A spin... Interest you will lose every last one of those spins... This is a joke good luck to anyone who tries to stick around but this definitely isn't for me!!

I've seen all kind of scammy/scummy casinos online but this is something completely different. I feel like it's worse, but I let you judge.
At first my experience was pretty ok, even if their no deposit spins offers need you to deposit real money and wager the equivalent of your winnings (or x2 x3 I don't remember). Other than that, the experience was ok, pretty sleek and clear interface with a lot of small bonuses/rakebacks you receive even at the lowest levels and keep you engaged.
On a sunday I decided to reach some milestones and do a lot of wagering with their inhouse 98 or 99% rtp games. I played 5 or 6 of them in parallel, but despite playing different games, I was running very bad and my bankroll flew away pretty quickly. So reaching the milestone proved to be a bad operation, but I thought nothing of it, bad runs happen even with the fairest 99% games.
The day after I decided to try my luck with these games, especially one "dice" type of a game with something like 65% odds, launched in auto and went on to do some chores. I came back and found my bankroll totally depleted. I was in a kind of shock, I checked my last runs and saw that I lost ALL OF THEM ,history showed maybe 30 or 40, but still the odds of losing even 30 such games in a row was astronomically low.
This when it gets weirder, I talk in the chat about this, I wasn't mad or anything just laughing about the clown show, the moderator told me about how you can control luck and stuff like that.
When I talked about it to support they advised me to stop playing this game (yeah good idea Sherlock, why don't you kill it yourselves). A couple of hours after they came back to me very happy about themselves, telling me they solved the problem and reimbursed the (very small) amount I lost that day. They were very casual about this "bug".
Things escalated a little bit on my side, I was shocked by how lightly they were taking the huge problems of their inhouse game. I told them that I lost all trust in them, and I was questioning my results the previous days. Given that there are no archive of past bets (the give access to 100 bets maybe, with no specific info, hash or id) I could not verify them.
They couldn't see any problem, and didn't understand why anyone would question why someone would ask a verification. I have a ton of screenshots and chatlogs, they're absolutely surreal.
Given the fact that invested (i mean lost) small amounts and that had very little left, I asked them to close my account and remove me from their mailing lists. Even that was beyond the capabilities of their INCOMPETENT support and IT, they told me to self-exclude from their site, something I find really dishonest because I wasn't leaving them because of "gambling addiction" problem but because they were the absolute worst most incompetent clowns I ever crossed paths with.
To this day I receive free spins and promotions.

Sometimes idiots are more dangerous than crooks and thieves.

HORRIBLE SUPPORT, EVEN WORST BONUSES. FULL OF BUGS AND OFTEN DELAY WITHDRAW

Aweful experience . Signed up got the bonus . Completed (rollover ) 75x for 100$ . Rollover complete I had 2800 they instantly took half . Talked to customer support it’s in there sneaky terms and conditions you can only keep 10x your winnings . Ok that sucks . So I wanna cash out . It’s pending . Then they cancel it I need to be. Verified so I do that and it says VERIFiED ok cool . So I go to withdraw again “error” ok talk to live support again oh it should be able to work soon it doesn’t , talk to live support after 24hrs still can’t withdraw . I ended up losing my entire bank roll of course . So you know what I’m gonna close my account here . I kindly email them stating I want my account closed. So they reply saying I need to send them photos of my passport and a selfie to CLOSE my account . How is that not sketchy? I told them I have a severe gambling addiction and they just refuse to close it without a picture of me and my passport . I utterly HATE this casino . Everything is back door loophole from bonuses to verification to closing an account . There has to be laws against not closing a account when you say you have a gambling addiction . DO NoT GIVE THEM A DIME!

I love coins.game! Been with them almost a year and have no complaints. Easy withdrawals and no minimum deposit. After a certain level, you get your own manager. Mine is Lana and I must say she’s been amazing!

The site is a scam. They closed my account saying I violated rules and the kyc verification was failed when everything I did was legit. They don't even provide an actual reason for my kyc verification to get failed. So basically I can't even re try for the kyc if I had made a mistake before.

garbage dump.
This is the worst company I have dealt with. They block the account due to incorrect data. Although all data is indicated as in the documents. Don't feed these whores.

They keep it interersting with promotions always have me checking to see the latest they are offering with incentives. Now if the winning part would happen we could give it 6 our of 5 stars.