Coasties Collectibles Anmeldelser 

No order or communication. 4 emails sent and nothing regarding an order placed over 20 days ago.

Cancelled order for no reason, no communcation just an owner who wants to keep the product for himself when the price rised.

I made an expensive Pokemon order worth around £300, which was cancelled almost immediately. That's fine. These things happen. However, it has now been over 2 weeks since then, and I still haven't been refunded. I have made multiple follow up attempts, which at most only get generic time waste responses e.g "will be looked into", etc. Over 2 weeks is an atrociously long amount of time to hold someone else's money.

I am not in the business of giving companies interest-free loans, and will be pursuing a chargeback with my bank if they keep this up any longer. This company has ZERO respect for your money, and I cannot recommend purchasing from a retailer that fails to provide a timely refund after cancelling an order. In their discord, there are a lot of people who are going through a similar experience. When people express their frustration with the lack of refunds, they just got insulted by the handful of CoastiesCollectibles white knights. It is clear they are a repeat offender of this behaviour, and I will avoid this company from now on, even if they had the blood of a real life Unicorn on pre-order. I would advise everyone else to do the same.

EDIT: The company continued to be useless and I had to get my money back by a chargeback. This company is incompetent at best, malicious at worst.

I entered a new buyers raffle for 6 packs of Chaos Rising. I was lucky to win the chance to enter and fortunately shipping was quick and arrived well packaged.

It looks like issues have been faced with stock, supply chains and refunds but I faced none of this.

Worst Company Ever. Does not fulfil orders, poor communication & won’t respond to messages at all. I had to raise a chargeback to get my money, do not trust this company.

Terrible customer service. They cancelled everyone’s one piece booster boxes which is fine but they don’t email you to tell you this. They expect you to find their obscure discord and once in there don’t expect to be treated any better. They refuse to reply to their “support tickets” and if you ask any questions you’re just harassed and insulted by their fanboys. Been 9 days without the refund just spend your money elsewhere.

Edit: 19 days no refund. I initially got a message back on my ticket saying how sorry they were and they would refund asap. After that nothing. Not even the decency to reply to you. Still have time to promote raffles though.

Edit:2 has been 34 days no refund. Now they don’t even let you write messages on their discord (only mods can). Last update was 2 weeks ago saying they are refunding people asap which is laughable.

I pre-ordered two riftbound products on Feb 9th after being selected to purchase following entering the raffle.

I reached out via email on 6th June to ask for a full refund due to the lack of communication and delay, but haven't had a response. I also raised a ticket in their discord to follow up and was advised this would be looked into.

I can see that they had now put up the next Riftbound set for pre-order which further prompted me to reach out again to request. At this point I will likely have to get in touch with my bank for support to get the money back.

Unfortunately, I would not recommend or use again in the future.

Don’t order from here - absolute time waster. No email notifications of cancellation. I had to keep emailing and then going into there discord for an update. Save your self the headache

Ordered 35 packs of sleeves, arrived 4 days later, with 35 packs. counted 5 of the packs, had 100, 99, 100, 100, 99. Quality is good, but the control when packing the product needs to improve. Overall, its great

Have received my order of 2 vaultx binders. Had to make contact with customer services and well what can I say, absolutely amazing customer service. The speed in which they replied and dealt with my issue was brilliant. In no time at all it was sorted. I can also say that the binders were well packaged and delivered quickly. Go team coasties. Fab experience from start to finish. Would give more stars if possible.

Great communication and packaged to perfection

Never delivered on a product for over 5 months.
No responses to e-mails or discord posts (would just get deleted). No response to support tickets on discord.

EVENTUALLY, an email apologising and explaining how they'd refund me.

After everything, I'd expect a quick refund, but over 1.5 weeks and no. Funny how they're ready to take everyone's money instantly from their bank account, but can't refund for days on end.

Don't buy from them and if you look at the reviews, the person's right. Repeated users are rating it 5 stars on the same day on separate occasions.

Joke of a store.

(Update - they returned the money the next business day after my bank had notified them that they owed it to me. Disgrace that I had to get my bank involved )

Second Order from Coasties. A few One Piece booster packs. Smaller order than when I purchased some Riftbound bits here, but again, a good experience. Arrived quickly via tracked mail and extremely well packaged.

Absolute scam, has had my money over 2 months for a pre order - zero communication have sent 5 emails. I will now have to wait longer as these have been reported to my bank and Asmode.

Ordered a couple of Riftbound boxes. No communication. No updates. Created 3 tickets. They say they try to get back in 24 hrs. Weeks later, still nothing.

I ordered months and months ago. Currently, there are no boxes available, and I'm unable to play the game.

So at the moment, they have mine and everyone else's money and are using it to order products to sell. Where are the customers' rights?

How is that not scamming? On Discord, they are running raffles and all sorts, yet can't provide updates. Taken people's money and not delivered. No doubt using the money to pay bills and buy products.

Remember, it takes literally 20 seconds to write a message, which would only have to be done once a week. That's clearly too much for them.

(PS - look at their reviews. After getting bad reviews, they suddenly have a bunch of positive reviews all on the same dates (26th June & 13th November). Positive reviews by the same people on exactly the same dates as each other. VERY suspect)

Like many other new reviewers i was also scammed by Coasties Collectibles.

I pre-ordered 8 riftbound booster boxes on August 4th that were finally cancelled on November 21st after struggling to get into contact with them.

Coasties was never a vendor for any riftbound product and you can confirm for yourself on the official vendor site. I'm not allowed to link it in the review but it's on the uvsgames domain just google for riftbound store locators.

They made up a story about them only getting half of their supply, but that's a lie because they shipped 0/8 of my booster boxes. They are taking loans out from people on products they know they can't secure.

You can see they've done this to a lot of people on lots of product sorting by new reviews here. Any negative reviews or messages are deleted in the Discord. I'm assuming the positive reviews are themselves honestly.

If this happened to you you're legally entitled to 8% interest at a bear minimum, but be careful because i've been screwed on fraudulent pre-order stores like this closing up shop altogether. As another reviewer pointed out the person that own's this business has had 2 businesses shut down since 2022, a big red flag. As of right now i have not received a full refund.

I ordered a Riftbound booster pack and to this day I haven’t received anything. They don’t reply to emails, the website chat is useless, and there’s zero way to get any help. The whole thing feels like a complete scam. Stay far away from this place.

Amazingly packaged items as always and super fast on delivery ! Have ordered from multiple times and will continue to order from in the future.

Very well packaged items, on time, and such kind service too :) thanks so much!

Ordered some Kanto tins. Notified from Coasties that shipment to them was delayed, no issues as happy to wait. Ordered now arrived perfectly, thank you. Will order again!