Do not buy from this site. This is not the Coast of days past! Awful cheap shoes delivered to me, all of which were very badly fitting. Sixteen days waiting for refund which was over £10 short. Ca... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I would give 0 stars if possible. The return portal is glitchy and will not recognise my order number to return my item. Nobody will respond to me, I’ve had two very vague replies 24hrs apart asking i... Se mere
Virksomheden har svaret
I ordered 3 dresses and they have not been delivered by the date shown. No help from the company whatsoever and unable to talk to someone. Awful customer service
Virksomheden har svaret
Order 5 dresses. 2 were delivered in a karen millen bag, the others were coast brand items and they've never arrived. No tracking, no delivery email but the account says they were delivered. There's n... Se mere
Virksomheden har svaret
1,3
Dårlig
114 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Order not received
I ordered 3 dresses and they have not been delivered by the date shown. No help from the company whatsoever and unable to talk to someone. Awful customer service
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.coastfashion.com/pages/informational/contact-us
Thank you and take care.
Rob
Very bad customer service
Very bad customer service , my niece has not received her refund for almost 2 weeks and she spent £87 Unbelievable and disappointing. They need to improve on their refund process and customer service.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Mandy,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.coastfashion.com/pages/informational/contact-us
Thank you and take care.
Rob
5 stars for quality of garments/0 stars for customer service
5 stars for quality of garments.
0 stars for customer service via messenger & Instagram
5 stars if you're fortunate enough to be put in touch with Courtney in their escalation team (this only happened when I reached out to the CEO)
Despite eventual resolution of a high standard and despite keeping 3 dresses and loving these - I will never risk purchasing from Coast again.
1 item did not arrive and it is impossible and I mean IMPOSSIBLE to get any kind of support from their customer support team..I only got refund several weeks later after CEO put me in touch with Courtney in their escalation team, and similarly regarding the items I wanted to return.. I simply did not trust their return process and since it involved £100s pounds I wanted cast iron reassurance regarding return and refund, I only got this via Courtney in the escalation team.. I've now been refunded for the Coast items but still await refund for two items from what they describe as 'market place' items, one is AJVANI shoes (very big made) and one is Monsoon. Both have received the items last week .. But no refund as yet.
My experience with Coast customer service - Firstly you need to have messenger on your phone, they don't have an email..
On messenger or Instagram(I corresponded via both)
You'll send message after message providing ALL necessary info and get response hours later or even next day asking the same questions over and over and over again!.. They NEVER read the previous messages so never note that you've already provided ALL required info dozens of times.. It is a frustrating and anxiety provoking process which ensures customers never receive resolution!
ps they'll also attempt to get you to take voucher rather than refund.. You must advise you want refund to get this option.
I did not get any resolution via their customer service, despite days devoted to messaging them I only ever got responses asking the same questions over and over again! Aaaarrrgh!!!!
Next, returning unwanted items. Sizing differed from style to style so it stands to reason that customers will need to send garments back.. right?! .. Coast expect customers to pay to return each item in separate packages. This is neither environmentally friendly or a reasonable cost effective means for customers to return garments!.. This could end up costing a lot depending on how many garments you wish to return.
If you purchase non coast items eg Monsoon there's no option but to return separately..
So, although this site probably has the broadest range of good quality garments for eg weddings, unfortunately their customer service is the worst I've ever experienced and their costly returns process means that I will never use again and could not recommend to others.
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Jennifer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Do not buy from this site
Do not buy from this site. This is not the Coast of days past! Awful cheap shoes delivered to me, all of which were very badly fitting. Sixteen days waiting for refund which was over £10 short. Can’t be bothered to chase them for the difference. What a shame that a reputable company such as Coast have hit such rock bottom under another ‘retailer’!
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Lynn,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.coastfashion.com/pages/informational/contact-us
Thank you and take care.
Rob
Return portal doesn’t work and they leave you in the dark
I would give 0 stars if possible. The return portal is glitchy and will not recognise my order number to return my item. Nobody will respond to me, I’ve had two very vague replies 24hrs apart asking if I put in order number correctly and if my item is in its correct packaging (?). This is not good enough, it is a problem on their behalf and so far absolutely no responsibility has been taken.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Emma,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.coastfashion.com/pages/informational/contact-us
Thank you and take care.
Rob
Shocking
Would not purchase again
Sizing way off
And terrible wait on refund
Shocking
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Andrea,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Embarrassing
Unfortunately you cannot give zero stars
I had so much trouble sending my stuff back
Head to start again with each customer service representative
It took 3 weeks to get a refund and I genuinely think I would not have gotten one only I keep contacting them everyday sometimes twice a day
I would not buy a piece of thread from coast ever again
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Zoe,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Ordered some dresses for my legal…
Ordered some dresses for my legal wedding, all were awful quality for the price so sent them back. When I was refunded I noticed it was £25 short, so queried it to be notified that this was a charge for “delivery protection”? I had already paid a separate delivery fee and I never opted in or consented to paying this! What a complete scam!!!
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Abbie,
Thank you for taking the time to leave a review of your recent experience. Really sorry to hear about your issues with your recent order.
We do value your feedback, especially when it helps us identify areas for improvement.
We have recently introduced a new option at checkout for additional protection for your parcel. Customer’s do have the option to opt-out of this if they don’t wish to purchase before checking out. It is a customer’s responsibility to ensure you are carefully reading and understanding the options available before continuing to the next page/step. These options are clearly set out online, and selections made at this stage are final once you continue. Once an option has been selected, we are unable to make changes or cancel it.
Thank you and take care.
Rob
Rated 1 out of 5 stars
Rated 1 out of 5 stars
‼️‼️‼️STAY CLEAR‼️‼️‼️
‼️‼️‼️STAY CLEAR‼️‼️‼️
The worst company at refunding!! Still waiting for my money back on a dress bought for £75 that was returned 2 weeks ago!! Honestly pathetic customer service can’t even talk to a human being! Just an automated service repeating the same thing!!! STEALING PEOPLES MONEY!! Stay clear folks!! I will never shop in coast AGAIN!! Just keep getting told the refund is being processed! Never have I ever had to wait so long for a refund after returning a product.
My order number is DUX051208799
Wish I had of read the trust pilot reviews on the company before purchasing!! Will NEVER order from here again and will be warning all people I know to do the same! ridiculous!
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Amanda,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Very poor quality item
Very poor quality item. Arrived weeks after ordering and looked awful. Would not recommend ordering from this company.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Angela,
Thank you for taking the time to leave a review of your recent experience. Really sorry to hear you weren't happy with the service.
We do value your feedback, especially when it helps us identify areas for improvement.
Thank you and take care.
Rob
I certainly would not order from Coast…
I certainly would not order from Coast again. I gave up chasing them for a refund before Christmas. I had sent the dress back to them in June of last year. Because they didn't give me a proper label that could be processed in Irish Post Offices, I had to send the dress back to their Head Office. Just a waste of time trying to convey this to them. If I could have given a "0" star rating I would have.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Eve,
Thank you for taking the time to leave a review of your recent experience. Really sorry to hear about your issues with your recent order.
We do value your feedback, especially when it helps us identify areas for improvement.
I'd kindly advise to contact customer services for an update if your refund still hasn't been received -
http://coastfashion.com/pages/informational/contact-us
Thank you and take care.
Rob
Dresses stained with ink and blood
I ordered two of the same dress - both stained with either ink or blood. I've tried to remedy this with the AI assistant but it doesn't understand and it takes over 24 hours to actually speak to a human. I just need one clean dress - is that possible?! Where is the quality control? This is now becoming a huge stress because whilst I've flagged it to the AI assistant, I want confirmation that the return will be accepted as it's Coast that have sent out these stained dresses.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hi Helena,
Thank you for taking the time to leave a review of your recent experience. Really sorry to hear about your issues with your recent order.
We do value your feedback, especially when it helps us identify areas for improvement.
I'd kindly advise to contact customer services for an update if this still hasn't been resolved -
https://www.coastfashion.com/pages/informational/contact-us
Thank you and take care.
Rob
Refund not fully issued!
I ordered £700 worth of dresses and returned them all as none were suitable. I have only received £600 refund. Absolutely dreadful. No response from customer service.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hello Lisa,
Thank you for taking the time to leave a review, and I am sorry to hear you have yet to receive your full refund.
Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual. Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.
Take care
- Rebecca
I returned my items on 29/11..
I returned my items on 29/11... Tracking says they got back but radio silence so far. It's £300 worth and I could really use the money before Christmas. This is a joke. I've only spoken to AI bots and this is DAY 4 of waiting for an email response. I'm taking it up with my credit card company. DONT BOTHER
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hello Eva,
Thank you for taking the time to leave a review. We have up to 14 days to process your return once received and issue your refund back to your account. Depending on your payment method it can then take up to a further 5 days to show as an available balance again. I can assure you that the refund for your return will be processed.
Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual. Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.
Take care
- Rebecca
Terrible
Terrible. Delivery driver put the item in the bin on collection day so never received it and two months of requests for refund have led to a badly written email saying that the refund window is closed. Waste of time and money.
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hello,
Thank you for taking the time to leave a review, and I am sorry to hear that you haven't received your order as expected.
I will need a few more details from you to get this looked into. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Many thanks,
- Rebecca
Refund not being issued: poor customer care
I have returned one item (Order #DUX045914280). This was sent back on 23/11/2025, delivered to Coast on 25/11/2025 and until now no refund has been issued. I contacted your customer service chat bot that was able to inform that the refund was still in progress. It has been over 15 days and I am wondering how long more I need to wait. I am glad it is not a big amount. It was my first buying experience at Coast and probably the only one. I hope my refund will be accredited soon. I have no choice but to give 1 star rating
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hello Giorgia,
Thank you for taking the time to leave a review. We have up to 14 days to process your return once received and issue your refund back to your account. Depending on your payment method it can then take up to a further 5 days to show as an available balance again. The refund will have been back in your original payment account no later than 19th December.
Take care
- Rebecca
TERRIBLE - stained dress & awful customer service
I ordered a bridal dress for my wedding and I like the dress but it has a yellow stain on it. I emailed customer service 5 days ago, and text them and sent a message on Facebook Messenger, and nothing back at all! I need the dress for my wedding next week! I have been forced to buy the same dress again, which was more money (double the price due to black Friday deal ending), and postage was another £5.99 plus the return cost of the stained one which is £2.99. TERRIBLE customer service! Do not use, I wish I hadn't bothered! I do not need this stress right before my wedding day!
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hello Mel,
Thank you for taking the time to leave a review. I am sorry to hear that the dress arrived with a stain, especially as this was for your Wedding.
Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual. Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.
Take care
- Rebecca
DUX045053337 DO NOT ORDER FROM COAST !
DUX045053337 DO NOT ORDER FROM COAST !! I ordered 2 trouser suits totalling £297 on the 9th October, when they arrived the packaging was inferior and they were horribly creased. I placed my return via inpost and received confirmation from Coast via email. I asked for a full refund. I am still waiting despite sending emails and texts to customer services. I got a text saying the refund was successfully processed and to wait up to 9 days for it to reach my account. I have contacted them and Debenhams to say what’s happening. I said I wanted to make a formal complaint. But to who?!! They are totally anonymous. I am still waiting for them to get back to me. Nearly 2 months and still not resolved. Absolutely SHOCKING 😮
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hello,
Thank you for taking the time to leave a review. I have looked into your order and the refund for all the returned items was issued to your PayPal account on 6th November. I can see our customer services team have sent the details to our admin team to provide you with the transaction ID as you have been unable to locate this, and they will be in touch soon via email with this information.
Take care
- Rebecca
Order 5 dresses only received 2
Order 5 dresses. 2 were delivered in a karen millen bag, the others were coast brand items and they've never arrived. No tracking, no delivery email but the account says they were delivered. There's no proof of delivery and the only way to contact them is via FB Messenger bot that decides to reply only sometimes. Appalling customer service.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hello Amanda,
Thank you for taking the time to leave a review, and I am sorry to hear you have yet to receive all of your items.
Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual. Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.
Take care
- Rebecca
Return Missing
Ordered 8 items from Coast and returned 6 - two of which were returned to marketplace sellers and 4 to Coast itself. It has been more than 2 weeks and I have only received a refund for one of the items which was a marketplace seller. The other marketplace item says refund processed but no sign of it in my bank account and the 4 that were returned to Coast were delivered to their returns centre by Inpost over 2 weeks ago with no acknowledgement of return items being received at the warehouse and no processing of these. I am more than £400 short from Coast now. I tried to contact them both on WhatsApp and Facebook and met with an AI chat bot who "escalated to an agent" with no reply for multiple days. I would not shop from here unless you are sure that you'll be keeping the item. I used to enjoy shopping at Coast but things are not the same after Debenhams began handling them.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Coast.com
Hello,
Thank you for taking the time to leave a review. We have up to 14 days to process your return once received and issue your refund back to your account. Depending on your payment method it can then take up to a further 5 days to show as an available balance again. I can assure you that the refund for your return will be processed.
Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual. Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.
Take care
- Rebecca
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.