clubwyndham.com Anmeldelser 

I want to share our recent experience with Club Wyndham so prospective buyers can make an informed decision.
On July 1, 2026, we purchased Club Wyndham ownership at the Grand Desert Las Vegas resort. During the sales presentation, we were told that $23,000 of the purchase would be interest-free for 12 months. We agreed to the purchase based on those financing terms.
We found out the entire interest free financing was not utilized so we made a $16,000 ownership payment using that financing. However, our Barclays statement then showed a $355.77 interest charge because the $16,000 transaction had not been coded as interest-free. Barclays told us that Club Wyndham, as the merchant, needed to correct the transaction.
Since then, we have contacted our salesperson, Customer Service, the Financial Department, and a Customer Service OR Specialist. Our salesperson has stopped responding to our calls, voicemails, and emails. Customer Service and OR Specialist directed us back to the salesperson, even though the salesperson is not responding.
We escalated the matter to Wyndham corporate leadership, including the CEO/CFO, but so far, we have received no response.
We are not asking Wyndham to waive an obligation. We are asking them to correct the specific $16,000 transaction so that it is processed according to the financing terms presented to us at the time of purchase and to address the resulting $355.77 interest charge.
I am sharing our experience because I believe prospective Club Wyndham customers should understand what our experience has been like after the sale, particularly when trying to resolve a financial issue.

Before attending the sales presentation, I did my homework on Wyndham timeshares. I caught the Wyndham sales people in direct lies at least three or four times where their information directly conflicted with what I knew from both first and secondhand experience as well as online reviews and financial advisor information, including Wyndham's own website.

The obligatory sales presentation was scheduled to last 2 hours. However, at 2 hours and 45 minutes I told our representative that I had another appointment I had to get to. He responded to me that my other appointment wasn't his problem and he didn't care about my other appointment.

Obviously we did not buy what they were trying to sell us. Walked out shortly afterwards and I'm sure that my exit survey results will not wind up on a Wyndham website.

Club Wyndham lied during their sales presentation. After identifying these misrepresentations, I requested a contract cancellation; and I have yet to receive a resolution. This dispute has been going on for a year, this is ridiculous. Rather than addressing the issue or accepting a contract surrender, customer service requested additional proof and directed me through multiple channels without progress.

We need a direct conversation with an executive manager to finalize the cancellation of our contract. I would NEVER recommend getting sucked into anything like this.

Jill & Vinson Ambrose

Member 00203848279

We’re posting this review out of complete frustration with Wyndham's endless runaround regarding the cancellation of our timeshare contract. My husband and I sent a cancellation letter via certified mail back in September 2025. Since then, we have tried repeatedly to resolve this through proper channels, such as: emailing General Counsel Paul Cash in October 2025, speaking directly with a representative in November 2025, and following up multiple times with Nina Middleton throughout 2026 (January, April, and June), and now emailing the Wyndham Cares team as of August 2026. In December 2025, we were told our file was under internal investigation, but every single follow-up attempt since has been met with total silence. It is entirely unacceptable to drag customers through months of empty promises and ignored emails while ignoring serious misrepresentations made during the presentation. We have done everything requested of us to resolve this issue. We have demanded an immediate written response detailing our cancellation status and full release from this contract but Wyndham's strategy is holding hostages at a sales pitch meeting that lasts 3-6 hours when advertised for only 45 minutes, but their customer service ghosting lasts forever. Complete joke of a company. Don’t walk away….. SPRINT AWAY!

We stayed at the Club Wyndham in Sevierville TN in April 2026. The hotel stay itself was ok, but when we checked in we were steered to a staff member who wanted us to attend a brief meeting at their 260 Collier Ave sales office to “just get some updates on changes to the Club Wyndham Rewards Program”. We were leery of attending anything like this due to terrible experiences at the Midtown Manhattan location, but went anyway. In particular, we had terrible service from the reps at Midtown - they promise to help with any questions or issues, but the second they get your signature on the dotted line, they disappear.
As we thought, we ended up in a sales presentation. We decided to upgrade our membership, with the promise from the rep Camila Naranjo that we could sell back points to offset the maintenance costs. Camila practically fell over herself promising that we could contact her anytime, and she asked us to specifically call her when we got our next batch of points in July so she could get us the best sell back. Sure enough - when we had an issue with the credit cards (their “financing” is nothing but high-interest credit cards) in April and when we got the points in July, we called her number (which she entered in our phones herself) and got absolutely NO response. Both my wife and I called multiple times and left multiple messages - nothing but crickets chirping. She came across as very friendly, but in the end she was the same as every other Wyndham rep - the very second they get your money they vanish. If you visit the Sevierville TN location, I strongly recommend you do NOT attend ANY session at their sales center at 260 Collier Ave, and in particular do NOT listen to anything Camila Naranjo or any of their other reps tell you.

Title: One of the Worst Purchases I Have Ever Made

I deeply regret purchasing a Club Wyndham timeshare. I spent a significant amount of money believing I would have flexibility to use my points for family vacations. In my personal experience, when I actually wanted to travel, I repeatedly had difficulty finding availability that worked with my schedule. I ended up paying for something that I was unable to use the way I expected.

When I finally decided I no longer wanted the ownership, getting out of it was another frustrating experience. I had difficulty reaching the appropriate department and received messages saying they had tried to call me even though my phone never rang.

On August 18, 2026, I finally spoke with Wyndham Cares and was able to start the surrender process. I was relieved that they agreed to take the ownership back, but I was then told the process could take approximately FIVE MONTHS and that I must continue paying the monthly association/management-related fees during that processing period.

So even though I am voluntarily giving the ownership back and no longer want it, I was told I still have to continue paying fees for months while the surrender is processed.

I also attempted to leave a Google review about my experience. However, on the Google listing I found for Wyndham, Google currently displays the message “Posting is currently turned off,” so I was unable to submit my review there.

This entire experience has been extremely disappointing. I wish I had researched the ownership, availability, ongoing fees, and especially the exit process much more carefully before purchasing.

If you are considering a Club Wyndham timeshare, please do your research carefully, read the contract, understand all continuing fees, ask exactly how the exit process works, and read other owners’ experiences before signing anything.

Based on my personal experience, I would never purchase this again.

Went to the presation that was supposed to be 90 mins ended up being 2 1/2 hrs. Was presented with a package for 2 years at 23 dollars a month period. Basically a trail package to see if I might be interested. Ended up being nothing but a complete scam. They did my package singed pages they asked but not once was there a finance page that I signed. My salesman went got me copies give me my package and said enjoy. I got back to my resort next day stared going over everything in in the mild of package was financial papers signed with his signature in my name stating I'll start payments of $128 dollars for 2 years. Be careful complete a scam and iam ashamed i fill for it.

Our experience with Club Wyndham was extremely disappointing!!!!! Bellow F rating!
From the initial marketing solicitation by LaJoyce Lewis, through the lengthy sales presentation and subsequent interactions with management, we were repeatedly promised benefits and incentives that were never delivered. We attended the presentation based on specific representations made by their team over 90 minutes long, yet after the presentation we found ourselves having to repeatedly follow up regarding the promised incentive, with little to no resolution, including manager Jamie whom we tried to follow up for over a week, and he continued misleading us. The sales process felt highly pressured and began with discussions of memberships costing tens of thousands of dollars before being reduced to lower-priced options. Unfortunately, our experience left us feeling that the promises made during the sales process did not match the reality of what was delivered. What has been most frustrating is not only the failure to receive what was promised, but also the amount of time and effort required to continually chase answers. Customers should not have to repeatedly follow up to obtain incentives or benefits that were used to encourage attendance in the first place. Based on our experience, we would strongly advise consumers to carefully research Club Wyndham, read reviews from other customers, and fully understand all terms and promises before attending a presentation or making any purchase decision. Or simply RUN AWAY from them as fast as you can! We have filed complaints and are pursuing additional avenues to address our concerns, including reporting the matter to consumer protection organizations. We encourage anyone who has had a similar experience to document everything and pursue the appropriate channels for resolution. Horrible experience , and a company is a total SCAM!

We were told that if we try the "discovery package" for 3500 dollars, that we would be able to benefit by selling our points to others. That was a bigggggg lie. I filed a complaint and the investigator was unethical and biased from the beginning telling me that it wasn't likely that we would receive the rest of our funds back before ever investigating. We were pressured into the contract and were lied to. The sales team harasses you despite how many times you tell them no . I will never use them again . Why didn't I read the reviews earlier.

Account Number 000642406745
So, this is my story...

I went on vacation due to a Wyndham offer when I went to one of their NYC hotels but wasted an entire day on an extended presentation about the Club Wyndham program.

First of all, this is a timeshare—something they never address upfront. Instead of owning a specific property, room, or week as they initially imply, you buy points to rent among a variety of hotels nationwide. The sellers are third-party agents who seem unaware of the company’s direction. They tell you that you’ll own a particular property but can also visit others, which is misleading. I was convinced because I had the money and wanted to try something new, thinking I’d save on vacations given their wide range of hotels and amenities.

Second, I’m not retired, so my lifestyle doesn’t allow for booking vacations far in advance. Trying to book a hotel room was even worse than using a free rewards system—there was no availability during the limited time I had off, forcing me to reschedule my entire vacation. When I finally stayed at one of their hotels, there was no exclusivity or recognition as a Club Wyndham member. Employees treated me like any other guest, and my membership status was invisible to them. However, every staff member—from the front desk to maintenance—was trained to push more Club Wyndham offers. They claimed my membership had new updates that would open more opportunities, so I attended another presentation. What was supposed to be brief ended up wasting another full day of my vacation.

During this session, another sales agent approached me, insisting I wasn’t taking full advantage of the program and offering to explain how to do so. I felt relieved, hoping to finally get value from my $32,000 investment (plus a monthly maintenance fee that increases by about $15 every year and continues indefinitely—even passing to your heirs). I learned, only after signing up, that the program is designed for reservations 11+ months in advance, which doesn’t suit my lifestyle. The agent promised a solution, but instead, I was pressured into buying more points to reach a higher membership status, telling you to buy that particular hotel deed to save you on paying more on the long run for the loan and monthly maintenance. In reality, nothing changed except my debt increased—I still didn’t own any property, just more points and a bigger mortgage.

To make matters worse, Wyndham offers a way to rent or sell your points to people outside the club, but this is another trap. You must do everything yourself: pick the hotel, book the room, and hope the dates are available. You can’t rent during holidays or blackout dates, which are the most desirable. After listing the room on a third-party website, only 4 out of 10 rentals were successful last year, and the income didn’t even cover two months of maintenance fees. If you don’t cancel a reserved room a month in advance, you lose the points and they make sure to take there time to cancel, if they even do.

Wyndham also partners with RCI for international stays, but again, there’s no availability for the dates I need. Most available hotels are far from tourist areas, making them impractical for vacation.

Conclusion:
This is a scam above all scams. Wyndham corners and misleads you into believing you’ll have exclusive access and easy rentals, promising that your mortgage will pay for itself. Instead, it’s draining my finances and peace of mind. Despite reaching out to multiple departments, all I get is transferred to the “option out” department—a dead end. You can’t leave unless you pay everything in full or keep paying and wasting money on something not beneficial in any way while your credit suffers. The only “solution” is to promote your membership yourself and hope someone else takes over your debt, trapping them in the same cycle.

This experience has been incredibly frustrating. You don't have no advantage over any other hotel free reward. No one at Wyndham cares—there’s no follow-up from management, no matter how many time you express that frustration on a "recorded call", just more calls from “departments” with scam-like phone numbers, offering new ways to take your money. There’s no synchronization among Wyndham employees, reason why you can't tell if it is Wyndham or another scammer passing as Wyndham, leaving you to play detective with every call. I am financially shocked, losing sleep, and all I want is my money back and to cancel my program before things get worse.

It's definitely an scam, but I will give a second star for the effort, it's an incredible performance what these guys do on their sales pitch, amazing experience, 100% recommended, as long as you don't sign anything!

Big mistake buying a Club Wyndham timeshare - their customer service is a nightmare! They advised me to list my week to vacationshare.com without explaining the hassle. I've been trying to call vacationshare.com to cancel since last week, but no one answers. Today, conveniently 'Lakisha' answered, was super rude, and said it's too late to cancel dateline was yesterday. Now I'm stuck with a week I'll lose and still have to pay monthly fees 🙄. Lesson learned: avoid Club Wyndham and vacayionshare.com if only vacationshare will answer the phone and there’s no other way to contact them.

Its a scam, they hire criminals and do drugs on the selling floor. Do not take your kids here!

Doing fraud in partnership with RCI . i had 140 k point wityh RCI . bookeed a vacatio which needed 77k points . they used my wyndham points even from future years without informing me or asking my permission

Club Wyndham demonstrates a lack of value for its owners. Their sales agents make false promises and mislead customers through the contract process. Patrick Abinader, from the Grand Desert Resort in Las Vegas, Nevada, lied to my mother and me, making false promises. Club Wyndham refuses to rectify the damages caused. I hope to stop anyone who is interested in purchasing any timeshare or travel discount plan with my review.

I’ve been a Club Wyndham owner for several years. My timeshare is fully paid off and has always been kept in good standing. Recently, I attempted to begin the Certified Exit (Ovation) process, which Wyndham advertises as a no-cost way for eligible owners to return their timeshare.

Despite meeting all the listed qualifications—no loan, no missed payments—Wyndham refused to start the process and offered no clear explanation. When I called, I was passed around between departments, and no one was willing to escalate my request or provide a written reason for the denial.

This was extremely disappointing and felt misleading, especially considering Wyndham’s promises about helping owners exit responsibly. I fulfilled my financial obligations in good faith and expected to be treated the same way.

I’m sharing this so others are aware: exiting IS NOT straightforward as Wyndham claims, even if you’ve done everything right.

Wyndham stole $10,000 from us.

My partner and I were aggressively sold a "vacation ownership" plan by Club Wyndham under their name and (it turns out) multiple other names including Wyndham Vacations, Wyndham Destinations, REI, Travel & Leisure, and more. This happened because I happened to stay at Canterbury Hotel by Wyndham one night because they were cheap on Booking.com and was reeled into what they said was just an informational meeting (for which I would receive $150 Uber gift card - didn't even get that).

This was all under false pretenses and misrepresentations, as they went to great lengths to indicate they were NOT a timeshare and offering nothing even resembling a timeshare (turns out at the very end AFTER agreeing to one type of service, that they completely switched it up on us in a quick series of high-pressure tactics including making us late for later appointments, separating us and excluding the sales agents as well, saying this was required by law, and Richard Ford and his financing manager Ian said that contract details that looked different from what we had agreed to in our negotiations just minutes beforehand were merely insignificant particulars/legalese that would have no effect but an "increase in value for you our customer". This was all explained AFTER we had agreed to previous terms with Mel and Ricky their sales agents and supervisor.

These coercive terms were never acknowledged. We were told things that later turned out to be completely false—including that we could easily cancel if it didn’t suit us, that our money would be refundable if we hadn’t used any services, and that it would save us money on future travel. None of this was true.

After leaving the presentation, we immediately had buyer's remorse—but Wyndham had structured the entire transaction to bury the so-called “rescission window” in dense legalese, and by the time we figured out the truth behind their deception, they smugly informed us that we were “outside the cancellation period” and refused to return a dime. The reality? We never once used the service. Not one night booked. Not one benefit received. Just $10,000 gone and more, and they continue to charge hundreds of dollars every month to my account for maintenance when we never even attended an orientation to BEGIN using their services. These charges themselves are clearly fraudulent and come from different shell companies all related to Wyndham and claim unlimited authority to charge my account whenever they want. I had to remove the money from our Redwood Credit Union accounts just to stop them from taking any more, as they made dozens of attempts since this happened in May.

Customer service has been a dead end. We tried contacting every number and every name they gave us. Mel, the sales agent, ghosted us. Her boss Ian refused to help. Ricky, the "supervisor," outright lied to us and ignored our texts even after personally assuring us he'd “always be available" and offering himself as the point person This is a consistent pattern of behavior: polite lies up front, then total disappearance when you ask for accountability.

Wyndham’s sales model preys on people’s trust and emotions, weaving a fantasy of affordable luxury travel and then locking you into a contract you cannot escape—while delivering nothing. It's a bait-and-switch wrapped in smiles.

This company should not be allowed to operate like this. If any other business took $10,000 from you for a service you never used, then told you “tough luck,” they'd be charged with fraud. But Wyndham hides behind legal fine print and predatory contract terms designed to trap ordinary consumers.

We are demanding a full refund and will pursue every avenue necessary to expose and shut down these deceptive practices. Wyndham’s executives know exactly what they're doing—and it’s morally and legally reprehensible.

Avoid this company like the plague. The only "value" you’ll get is from your sanity, your money, and your peace of mind if and when you recover from their predatory tactics.

I purchased a vacation package from Club Wyndham under the impression that it included a resort stay at a fixed promotional price. They vaguely mentioned taxes, resort fees, and parking charges — but never disclosed that I’d be required to pay a mandatory upgrade fee just to actually use the package at my desired destination.

That fee turned out to be exorbitant and was only revealed after I was outside their cancellation window. When I asked to cancel or get a refund, they flat-out refused. This feels like a bait-and-switch: they sell you a package at one price, then make it unusable unless you pay significantly more.

Customer service has been unhelpful and dismissive. I’ve filed complaints with the BBB, FTC, and my state’s attorney general. I strongly urge others to steer clear of Club Wyndham — their practices are deceptive and predatory.

Very unpleasant hotel experience: room costs billed twice and correction refused.

At start of my stay at Club Wyndham-Ramada Dunsborough a pre-authorisation of $580 was made against my visa, which was normal. The next day I paid $580 on my Visa card, being the full amount due for accommodation. I noticed my online card account showed this amount was debited PLUS a further $580 of my credit was still frozen as ‘pending’ . 
A day prior to checkout I informed the hotel and asked them to reverse the second Visa hold. After 24 hours they had failed to action this, so I asked why not. The staff maintained it was “just a pre-authorisation required by our accounts”. I pointed out it was a freeze on $580 of my credit and was unreasonable because I had already fully paid the bill. They disagreed and my credit remained frozen for over 24 hours after I checked out. I had asked for the (absent) manager Kimberley to phone me so I could voice a customer complaint, but she did not return my call. I note that during my stay I did, however, receive 3 sales calls. pressing me to attend a timeshare sales seminar for the hotel. 
Based on this customer treatment I would never recommend a Club Wyndham-Ramada resort to anyone.

DO NOT GO to any Club Wyndam Resort and go to a "meeting". DO NOT buy into this company at all as it is just a money pit. Unfortunately, my mom and I got suckered into it and since her death six months ago, I've been trying to get out of it. They say it is stress free and easy on their "Certified Exit" website but it is not. I just found out today that I have to wait an additional 20 weeks for Certified Exit process all the while still having to pay maintenance fees that I cannot use my points for. Any way to screw over a customer!!! DO NOT GET SUCKERED INTO THIS COMPANY!!! RUN AWAY AS FAST AS YOU CAN!!!