My cat flap (360W) died in 2 years and 1 month, with their 3 year warranty I applied for it via Amazon (since it was purchased there) - but Amazon denied my claim as it fell outside of the 2 years... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What a fantastic company. If all companies operated with the same ethos of practising what they preach and walking the talk. The service from Andy, COO is just outstanding. What a true leader, always... Se mere
Virksomheden har svaret
Service groß geschrieben Meine bestellte Katzenklappe war leider defekt. Fehler können passieren in der digitalen Welt. Fünf Sterne für die sehr unkomplizierte Abwicklung und Lösung. Die Reklamat... Se mere
Virksomheden har svaret
Ich hatte einige Schwierigkeiten mit einer Katzentür mit Mikrochip. Die Firma war sehr kulant und hat mir kostenlos eine neue Tür geschickt. Der Emailkontakt mit dem Kundendienst war freundlich und l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hello, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Kontaktoplysninger
7-8 Lyon Road, KT12 3PU, Walton-On-Thames, Storbritannien
- +44 (0)1932 700001
- help@closerpets.com
- closerpets.eu
4,5
Fremragende
219 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I’m very happy with the customer…
I’m very happy with the customer service, speed of delivery and the product itself. Ty
5. juli 2022
Besvarelse fra Closer Pets
Hi Sara,
Thank you for taking the time to leave this great review.
We're so pleased that you're happy with the services provided.
Best wishes,
Tasia-Lea
Easy, not too expensive and saves me a lot of worries
The catmate works perfect! Relative to other similar products it is cheap, it is easy and I don't have to worry about my cats going hungry when I have to go into the office. My one buddy is not the smartest but he had no problem understanding how the Catmate worked and that he had to listen for the pop of the lid.
Now I just have to remember to fill it and set the timer, or I'm still gonna get woken up by a cat standing on my face and meowing loudly.
My only suggestion to any buyer would be: check WHERE you buy it! Between store and catmate's own website, price was almost halved.
29. juni 2022
Besvarelse fra Closer Pets
Good morning Annemiek,
Thank you for taking the time to leave us this lovely review, we're pleased to hear that your cats are adjusting well to their new feeder and we hope you're enjoying getting your morning back (providing you're remembering to fill up the feeder, of course 😸)
Best wishes,
Kayleigh.
I am very satisfied
I am very satisfied. The package has been sent very quickly. My cat is happy!
20. juni 2022
Besvarelse fra Closer Pets
Hi Virginie,
Thanks so much for the positive review, we really appreciate it.
We're so glad that your order arrived quickly and that your cat is happy! 😸
Best wishes,
Kayleigh.
No se a que se refiere.
No se a que se refiere.
Pongo las estrellas según el producto recibido, su calidad, la relación publicidad/realidad, el tiempo de entrega en base a lo declarado.
14. juni 2022
Besvarelse fra Closer Pets
Hi Paolo,
Thanks so much for the positive feedback, we really appreciate it! 👌
Best wishes,
Kayleigh.
Super kontakt i bardzo szybka dostawa
Super kontakt i bardzo szybka dostawa . Polecam i dziekuje :)
5. juni 2022
Besvarelse fra Closer Pets
Hi Klant,
Thanks so much for the incredible review, we really do appreciate it! 😁
Best wishes,
Kayleigh.
Besvarelse fra Closer Pets
Hi Cristophe,
Thanks so much for the great review!
Best wishes,
Kayleigh.
Snelle levering en niet duur!
31. maj 2022
Besvarelse fra Closer Pets
Hi Janssens,
Thank you so much for the positive review.
We always do our best to make sure all of our customers get the fastest delivery when ordering products from us.
Best wishes,
Kayleigh.
Besvarelse fra Closer Pets
Hi Willem,
We appreciate you taking the time to leave us this review for your Fish Mate product! We'd be more than happy to help you get to grips with it so you're able to understand how it all works - either reply to this letting us know it's okay for us to email you, or email our team at help@closerpets.com and they'll be able to support you.
Best wishes,
Kayleigh.
Everything was good
16. maj 2022
Besvarelse fra Closer Pets
Hi Simone,
Thanks so much for the positive review!
Best wishes,
Kayleigh.
Besvarelse fra Closer Pets
Hi Carsten,
Thanks for the great review!
Best wishes,
Kayleigh.
Besvarelse fra Closer Pets
Hi Johnny,
Thank you for the positive review.
We always do our best to make sure our products are packaged well and protected.
Best wishes,
Kayleigh.
Besvarelse fra Closer Pets
Hi Laven,
Thanks so much for the great review, we really do appreciate it!
Best wishes,
Kayleigh.
Perfekt Job!
2. maj 2022
Besvarelse fra Closer Pets
Hi Renate,
Thanks for the positive feedback!
Best wishes,
Kayleigh.
alles super und praktisch
25. april 2022
Besvarelse fra Closer Pets
Hi Eva,
Thanks for the great feedback, we really appreciate the positive review!
Best wishes,
Kayleigh.
I ordered two items
I ordered two items, but only one was delivered. So I sent them just a quick message and it was no issue and I got a quick additional delivery.
Perfect.
25. april 2022
Besvarelse fra Closer Pets
Hi Sven,
Thanks for the great review! We always do our best to make sure our customers receive their orders and delivered on time 😊
Best wishes,
Kayleigh.
Bestellung einfach
Bestellung einfach, Lieferung sehr schnell, Ware einwandfrei,Preis ok
24. april 2022
Besvarelse fra Closer Pets
Hi Gisela,
Thanks so much for the positive feedback.
Best wishes,
Kayleigh.
Many thanks
Many thanks! Ist was very quickly delivery as promised. Cat matė Electronic I.D. Disc funktions.
Best regards
E. Siebold
21. april 2022
Besvarelse fra Closer Pets
Hi Elona,
We really appreciate the positive feedback.
Best wishes,
Kayleigh.
Ordered a ice pack for our catmate 300
Ordered a ice pack for our catmate 300. Delivered fast and without problems. Save to buy.
19. april 2022
Besvarelse fra Closer Pets
Hi Lukas,
Thanks so much for the positive feedback!
Best wishes,
Kayleigh.
Besvarelse fra Closer Pets
Hi Marta,
Thank you for the great feedback, we really do appreciate it! 🙂
Best wishes,
Kayleigh.
Besvarelse fra Closer Pets
Hi there,
Thank you for your great feedback, We always do our best to make sure all of our customers get their orders delivered on time.
Best wishes,
Kayleigh.
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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