I went nearly four weeks ago, thinking I had a chalazion. It was identified as a probable Basal Cell Carcinoma and within two days it had been removed by Miss Olver. She was kind and informative, chat... Se mere
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Se, hvad kunderne siger
We saw Dr Naz Raoof yesterday and she was incredible with my son. Definitely one of the best consultants we have ever been to. She took the time to explain his tests in detail going through all th... Se mere
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Fraud! I called to ask if they have a Cornea specialist for a second opinion, the receptionist said yes and booked me in with Dr Emma Jones. After an hour and half driving to get there, and after I di... Se mere
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Upon reading recent disparaging reviews, I am now glad that Ms Olver has not deigned to reply or even acknowledge my three email enquiries and two telephone calls apart from sending me a list of her f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Clinica London is a leading ophthalmology and dermatology medical clinic located in London’s prestigious Harley Street. Child and adult patients are treated at Clinica London, where we have out patient and day care facilities with a small operating theatre for local anaesthetic skin and eyelid procedures and eye injections. There is a multidisciplinary team of several ophthalmology consultants and two medical dermatologists. At clinica London the world leading eye specialists see patients with cataract, glaucoma, retinal problems, uveitis, macular disease, strabismus (squint), amblyopia (lazy eye), chalazion and other eyelid lumps and bumps, eyelid ptosis, heavy eyelids requiring blepharoplasty, ocular surface inflammation and dry eyes, urgent eye problems with visual disturbances and red sore eyes. Glaucoma: Professor Anthony Khawaja, Mr MInak Bhalla and Ms Emma Jones. Retina: Professor Michel Michaelides (Non surgical retina), Ms Evegenia Anikia and Mr Julian Robins (Medical and Surgical Retina), Mr harry petrushkin (Uveitis and Cataract). Paediatric strabismus (squint), Ms Naomi Tan Adult Strabismus (squint), Ms Jane Olver Orthoptists: Miss Victoria Tang, Mr Greg Richardson and Mr Zishan Naeem. Cataract Surgeons: WE have many, and all are excellent. Mr Harry petrushkin, Mr Daniel Sibley, Mr Johnson Neo, Ms Emma Jones, Professor Anthony Khawaja, Mr Minak Bhalla, Ms Evgenia Anikina, Mr Julian Robins. Oculoplastic and Reconstructive Orbito.Facial Surgery: Ms Michelle Ting, Ms Lisa Jagan, Ms Jane Olver Ocular Surface and Dry Eyes: Mr Daniel Sibley (cornea and Ocular Surface), Mr Johnson Neo (cornea and Optilight IPL) , and Ms Jane Olver (for eyelids, tear ducts and Optilight IPL). Lacrimal Drainage (watering eyes): Ms Jane Olver, Ms Michelle Ting
Kontaktoplysninger
140 Harley Street, W1G 7LB, London, Storbritannien
- 0044 207 935 7990
- secretary@clinicalondon.co.uk
- clinicalondon.co.uk
3,9
God
468 anmeldelser
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Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
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Competent but Cold
I saw Miss J Olver. She swiftly diagnosed what was wrong with my eye (which is good) but seemed reluctant to answer my questions because she wanted to dictate the letter that she was going to send to me and my GP. The appointment only lasted 10 minutes and I was left feeling like I had been rushed out and hadn’t had the opportunity to discuss my long term problems with blepharitis. The appointment cost around £300 and for that I think there should be more time to ask questions and discuss things.
27. december 2024
Besvarelse fra Clinica London
Dear Catherine
Thank you very much for taking the time to think through and post your comments concerning your appointment with me between Christmas and the New Year. I fully agree with you. It was a very busy clinic as it was the only one during that part of the holiday period and we were having to seemingly rush patients through in order to see all the many patients who needed seeing. We had a lot of urgent eye and emergency patients on 27th December 2024 and I was running the only eye clinic all day without any nurse support due to holiday time and sickness. We had a lot of patients call in on the day requesting an urgent pre-New year eyes check.
My sincere apologies that your felt rushed. That day I had to slightly rush everyone. Usually we have a good 30 minutes per patient but in order to see everyone including the "walk ins" and help make them better, it was a quicker consultation. I have checked your notes and I know you received the correct advice about your eyes, even though it seemed too fast.
I really appreciate you sharing your feelings about your appointment and we will do our best to make you feel warmly welcomed and non rushed at your next visit, and give you the best possible advice and treatment..
With best wishes for good vision and comfortable eyes for 2025
From Ms Jane Olver, Consultant Ophthalmologist and her Clinica London Team
So helpful to get accurate diagnosis and treatment plan
Very pleasant and helpful reception staff. Miss Olver was thorough and so reassuring. She carried out a full assessment then explained how the condition she diagnosed could be treated. I wish I had thought to find her expertise much earlier.
17. december 2024
Besvarelse fra Clinica London
Thank you very much for your kind review. We are delighted to hear that your experience was wonderful. It is our utmost priority to provide exceptional service, and we are pleased to know that we succeeded in meeting your expectations. Replied on behalf of the Clinica London Team.
trusting the doctor
Dr Olver inspired us with her knowledge and experience.
She answered all our questions and we hope to see her again.
19. december 2024
Besvarelse fra Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Clinica London is excellent in all…
Clinica London is excellent in all respects. The staff are friendly, helpful and easily contactable by ‘phone or email.
Miss Jane Olver is fully dedicated to her work. She is approachable, professional, calm, confident, very knowledgeable, up to date with all new procedures and ophthalmic matters and an expert in her field. She conveys confidence and trust to her patients.
Dr Jennifer Crawley is a professional, dedicated, knowledgeable dermatologist. She too conveys confidence and trust in her patients. Jennifer communicates her actions throughout the procedure.
It is always a pleasure to be treated at Clinica London and I fully recommend Clinica London to anyone looking for the best treatment in a calm, organised caring atmosphere where patients are listened to.
28. november 2024
Besvarelse fra Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Great Swervice
All staff were welcoming and helpful, right though from the booking until after the appointment. Very professional
4. oktober 2024
Besvarelse fra Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Recently brought my daughter for a mole…
Recently brought my daughter for a mole removal consultation and they were very informative and helped remove the same day with a quick turnaround and great results. Thank you to Dr Olver
21. oktober 2024
Besvarelse fra Clinica London
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you had a great visit. Your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Always caring and thoroughly…
Always caring and thoroughly professional. I am a patient for two different eye issues and all the consultants I have seen are excellent and reassuring
18. oktober 2024
Besvarelse fra Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Able to book on the same day and the…
Able to book on the same day and the doctor able to diagnose my problem in seconds 😊
24. september 2024
Besvarelse fra Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Excellent service
Excellent service. They took me in quickly, washed my eye. They prescribed medications and showed me how to use eye drops. After 3 days, everything started to go away. Thank you very much!
23. maj 2024
Besvarelse fra Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
My experience was wonderful
My experience was wonderful.
Thank you so much for fantastic service.
With kind regards,
Tara Taheri
13. august 2024
Besvarelse fra Clinica London
Thank you very much for your kind review. We are delighted to hear that your experience was wonderful. It is our utmost priority to provide exceptional service, and we are pleased to know that we succeeded in meeting your expectations.
Besvarelse fra Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Besvarelse fra Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Besvarelse fra Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Everyone I have met at the practice has…
Everyone I have met at the practice has consistently been professional, courteous, efficient and friendly.
29. juli 2024
Besvarelse fra Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Excellent medical care
Excellent medical care by Jane Olver. Thorough, professional and courteous. Highly recommended.
15. juli 2024
Besvarelse fra Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
I have been visiting Clinica London for…
I have been visiting Clinica London for a few years now. My most recent visit was, as always, friendly and professional. It was a pleasure to see Dr Jane Olver again and I was very pleased with the results of my treatment. I was also happy to receive further useful information via email about possible further treatments. Thank You!
2. juli 2024
Besvarelse fra Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Besvarelse fra Clinica London
Thank you so much for taking the time to share your positive experience!
Replied on behalf of the Clinica London Team.
Excellent team for a thorough eye test
one of the most thorough eye checks ive ever had from Naz Raoof. gave me lots of time, answered all concerns and generally went above and beyond to recommend a referral.
Also lovely staff at the desk and the pre assessment prior to the appointment
1. juli 2024
Besvarelse fra Clinica London
We're delighted to hear that you had a great visit. It's our priority to provide exceptional care, and your kind words motivate us to continue delivering the best service possible.
Replied on behalf of the Clinica London Team.
Wonderful, patient team
As someone who is very scared of medical procedures, I was apprehensive about this whole process. However, I need my chalazion removed before my wedding, so I booked my appointment. However, Jane was amazing and put my at ease throughout the whole process. Although the operation was a bit painful, it was over quickly and both Jane & the nurse were fantastic at distracting me and helping me through it. Such an incredible team, and I am so grateful that I chose Clinica! The healing process was quick and now there is absolutely no mark left from the chalazion or the surgery. I would definitely go back to Clinica again with any other issues!
20. juni 2024
Besvarelse fra Clinica London
Dear Milly, Thank you for such a super positive review, it really made us all smile and very happy that you were pleased with your treatment. All the best for your future married life and healthy eyes and eyelids, from the nurses and your ophthalmologist Jane Olver.
Besvarelse fra Clinica London
Dear Wendy
Thank you very much for taking the time to leave such a kind review. Wishing you comfortable eyes, clear vision and good health!
From the Clinica London team.
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