Cleaners London Ltd. Anmeldelser 

317
•
TrustScore 2.5 ud af 5

2,7

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Garbage company, as with other reviews, we had them booked, took a day off work, they didn't show, phoned and we told they were 10 mins away, never turned up. Absolute garbage company, in a competi... Se mere

Bedømt til 5 ud af 5 stjerner

I decided I need your professional help when smoke started to come out from my oven whenever I used it. I am more than amazed by what you did with it – I haven’t seen it so clean since I bought it mor... Se mere

Bedømt til 2 ud af 5 stjerner

Inconsistent service and generally quite poor. They have not done basic things like mopping floors or wiping around sinks. We've tired using them 5 times (with 4 different cleaners being sent) and I... Se mere

Bedømt til 1 ud af 5 stjerner

SCAM. My experience was very similar to other reviews. This company are total con artists. Long story short, charged me £234. Never turned up. Been chasing refund for 3 weeks. Can't get... Se mere

Virksomhedsoplysninger

  1. Rengøringsservice

Om Cleaners London Ltd.

Oplysningerne kommer fra forskellige eksterne kilder

Your home, business property and working place will be in top condition if you rely on our company to sanitise it. We offer a number of cleaning services which our company has been providing for many years. We have a high level of customers' trust and our company is one of the most respected. We can ensure the cleaning and maintenance services which you need for your property, located in London at reasonable prices. Use our professional help for the cleaning, housekeeping and other services which you need. You can expect from us: Punctuality and precision Professional cleaning Affordable prices Seven days a week availability Flexible services done in line with the customer's demands Attention to details Kind and hard-working cleaning staff The use of modern cleaning equipment and non-toxic detergents You can have your home and other property sanitised from top to bottom one off and regularly. Our cleaners can provide the housekeeping and cleaning work which you need one off or regularly at a suitable time for you and us.

We can guarantee you the delivery of your deposits with the excellent end of tenancy cleaning which we provide. We offer highly effective and inexpensive cleaning services which are at your disposal in London whenever you need them.

We can provide regular and one off sanitising of your office. Our staff are trained to provide deep, after builders, carpet, upholstery, oven cleaning and many other services.

Rely on our employees to ensure the necessary hygiene of your home and business property. We are one of the most successful cleaning agencies in London. Get in touch with us by calling us, using our online chat or booking form and we can give you the further information you need.

Our cleaning procedures are fast, effective and done by qualified cleaning staff. We work on all weekdays and bank holidays. You can schedule the cleaning services which you need for a preferred time and our cleaning personnel will provide them.


Kontaktoplysninger

2,7

Under middel

TrustScore 2.5 ud af 5

317 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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2,7

Alle anmeldelser

(317)

0 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service
Maria thank you for your emails and quote and phone call to remind me that your professional tradesmen Would be arriving and your polite Manner Tradesmen arrived on time I booked two gardeners for two hours very polite and friendly worked non stop for two hours did and excellent job cut grass pulled up all the weeds swept and left area very tidy I was so pleased highly recommend thank you for a great service worth every penny very good quote for work complete

23. maj 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Worst Cleaning Company

I booked an end of tenancy cleaning and it was the worst service ever. They didnt mop the floors, dirty tissue was left on the toilet floor, the storage cupboard was left dirty. They refused to clean or dust the blinds. The bathroom tiles were dirty, the fridge smelt and was not cleaned. Even when I complained and they did a reclean, they still did not clean the floors and the dirty tissue was still there. They are very unprofessional, they even sent the cleaners on the wrong date for the recelan. The cleaners hardly spent anytime there before they completed and they refused to offer a refund.

12. maj 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I would give zero stars if I could

I would give zero stars if I could. Booked this company for an end of tenancy clean and they did everything other than clean, and couldn't even care any less about how poor their service is. Dirty, grease and marks were left all over in the kitchen and they are stating that they provided the 'best possible service' and are refusing to acknowledge the terrible job that was done. DO NOT USE!!!!!!!!

3. maj 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great job.

They did an amazing job in my elderly stepmother's flat. They went above and beyond and even stayed a little longer. So I just wanted to say a big thank you.

1. maj 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I asked for a check-out cleaning.

I asked for a check-out cleaning.
Worst experience with a cleaning agency. The only advice I can give is AVOID THEM !.
On top of being unprofessional with a dirty cleaning, they have broken some stuffs (see picture).
When I see the other comments that this agency received, I am not surprised. I should listen to then.
I highly suggest you to not make the same mistake as I did. Better to pay a little more money and to get a professional cleaning. Otherwise it will cost you much more with what your landlord will ask you.

24. marts 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

good

very good the staff in the office helpful and polite and the carpet cleaner was excellent and did a brilliant job would use them again and highly recommend this company

18. marts 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Avoid this company.

I have been a letting Agent for 40 years and this is the worst cleaning company I have encountered by a very long way.

They charge an end of tenancy cleaning price but require the property to not be too dirty!!!

Complete waste of time, avoid them and use a professional company that has customer service at its core.

17. marts 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Regrettably the conduct of this company…

Regrettably the conduct of this company was disgraceful. I had used this company several times without issue (though the standard of cleaning varied); the last time however unfortunately a small amount of cash went missing from the property which the company denied, and were rude to me on the phone. I have no interest in pursuing poorly paid cleaners desperate enough to take money but the approach of the company was very poor. It is an extremely disappointing approach. Do not use.

12. marts 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent end of tenancy cleaning service

I booked an end of tenancy clean with this company. From booking all the way through they have been efficient and professional. Today they did an excellent job. The two bedroom/two bathroom flat was cleaned throughout in four hours to a very high standard. At check out the inventory clerk commented that it was the cleanest flat he had seen. Thank you.

11. marts 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

3/3 update on situation regarding watchdog, fraudulent trading, trading standards, citizens advice bureau

They have now been referred to both Watchdog and Trading Standards. Citizens Advice Bureau have also been alerted and we are in the process of submitting the formal letter to be sent to their company director and business.

Operating fraudulently, in breach of contract, in breach of consumer rights 2015.

If they could have 0 stars, they would.

As you will also notice - their comments after each post are just copied and pasted. sham company. avoid at all costs.

10. marts 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

really lovely very thorough bulgarian cleaner

really lovely very thorough bulgarian cleaner. she came in and scrubbed the flat top to bottom. I mean VERY thorough. I had stayed at home during the clean and provided all cleaning materials (I was more than happy to do this. I think for the first 2-3 x you use any new cleaner, you stay at home (or leave for only 1 hour) provide all materials and watch - bc its your home, and its the best way to monitor what is being done). I needed a clean of the flat in short notice. she was a really really lovely woman. she did not speak english but we just used google translate on my phone on the 1 item I needed to converse on. my flat was absolutely sparkling and she worked very hard. i was very grateful for her hard work.

28. februar 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very good thorough clean

Very good thorough clean. I was able to trust the cleaners and take a night off - for the first time in a long time. When I came home the clean was spotless. thank you

18. februar 2020
Uopfordret anmeldelse
Cleaners London Ltd.-logo

Besvarelse fra Cleaners London Ltd.

Dear Ali King,
Your opinion is very important for us and we highly appreciate it.
If you would need another cleaning service, do not hesitate to contact us back.
Kind Regards,
Cleaners London Ltd.

Bedømt til 1 ud af 5 stjerner

Poor quality end of tenancy clean with no resolution

I do not recommend anyone using Cleaners London Ltd. We paid over £200 for an end of tenancy clean and when I looked around after it genuinely looked like someone had spent a couple of hours on it. There were cobwebs in the corner, skirting boards not clean, shelves not wiped, fridge & freezer still dirty (despite paying additional for this). I contacted the company and all they could offer me was a reclean, which because of timings (my Landlady had already completed the checkout report and I had no access to the keys) was in no way helpful. We were then charged an additional £120 by our Landlady as she deemed the house had not had a professional clean - despite us paying all this money!!! I contacted Cleaners London Ltd and they have not provided any resolution. DO NOT USE.

17. februar 2020
Uopfordret anmeldelse
Cleaners London Ltd.-logo

Besvarelse fra Cleaners London Ltd.

Dear Abi,
We would like to apologise if you do consider that an error has occurred during our cleaning service.

Please note that as clearly stated in the confirmation email which you have received upon booking our service, we guarantee the service for 48 hours upon completion of it. As we do value all of our customers and strive to provide the best service possible, we made an exception and scheduled a re-clean session a day after the guarantee had expired. We confirmed the date and time for the re-clean which you agreed upon in written form and you then cancelled a few hours prior to the cleaners arrival. We at Cleaners London did our very best to rectify the issue amicably by offering a Professional Sofa Clean which you requested as compensation. This was offered to you with a 75% discount. Nevertheless, you did not accept any of the options that we offered despite our attempt to meet your requests.

Please have in mind that should the landlord refuse to provide access to the property there is no way for us to rectify the underlying issue.

Bedømt til 5 ud af 5 stjerner

I received an excellent service after work was undertaken to my flat to eradicate damp issues.

I received an excellent service from this company. We had a rising damp issue that resulted in the walls being tanked and re-plastered. The cleaners came and gave the flat thorough clean. My tenant has just had a baby so it was important the flat was immaculate. We were not disappointed and would certainly recommend. We will be using their services again. Thank you.

12. februar 2020
Uopfordret anmeldelse
Cleaners London Ltd.-logo

Besvarelse fra Cleaners London Ltd.

Dear D.H.,
Your opinion is very important for us and we highly appreciate it.
If you would need another cleaning service, do not hesitate to contact us back.
Kind Regards,
Cleaners London Ltd.

Bedømt til 1 ud af 5 stjerner

AVOID - SCAM COMPANY- awful service and worse customer service!

Awful experience and service. Do NOT use!
They didn't bring the correct equipment, they didn't clean the products paid for and were extremely rude. WASTE OF MONEY.
I had an oven clean and extractor fan booked in on the 12th February. The cleaner turned up with a cloth an unlabelled spray only.
The oven was dirty when he said he was finished so had to ask to try again.
The extractor fans were in the exact same condition and still dirty after two attempts. They did not bring the correct equipment and left extractor dirty.
The management and staff were extremley rude on the phone, said it was my fault that my appliances were too dirty to clean and I should replace them (they are a few years old in a new build).
The cleaner would not leave our property until paid!! He could not speak English in order for me to suggest how to clean properly and why I wasn't happy to pay for something he didn't do. He would not leave which was intimiating and rude - thankfully I wasn't in on my own!
I used this company before and they did a dip tank oven clean for same price and did a good job. They no longer provide that service apparently - so only botch jobs available.
Two different people I spoke to were so rude, patronising and would not help me.
DO NOT USE THIS COMPANY

12. februar 2020
Uopfordret anmeldelse
Cleaners London Ltd.-logo

Besvarelse fra Cleaners London Ltd.

Dear Virginia Lee,
Your feedback is highly appreciated.

We would like to apologise if you do consider that an error has occurred during our cleaning service. Please note that as clearly stated in the confirmation email which you have received upon booking the service with us, we do not offer Dip Tank Oven Cleaning. We provide a deep and proper manual clean of the oven instead. We would like to take this moment to advise that we have photos of the oven before and after the cleaning service and these contain proof that the service carried out by our Oven Technician was carried out successfully and up to a high standard. 
Please be advised that even though a different technique has been used in comparison to the first time you booked in the service with us, the photo evidence which can be provided will prove that the service was indeed performed up to the professional standard which was originally booked in with us.

We therefore kindly request that any disagreement regarding the service be handled amicably.

Kind Regards,
Cleaners London

Bedømt til 5 ud af 5 stjerner

charming home help

Lovely friendly lady, my flat looks so much better, very sympathetic to my lack of mobility due to knee operation. Would recommend.

8. februar 2020
Uopfordret anmeldelse
Cleaners London Ltd.-logo

Besvarelse fra Cleaners London Ltd.

Dear Karen,
Your opinion is very important for us and we highly appreciate it.
If you would need another cleaning service, do not hesitate to contact us back.
Kind Regards,
Cleaners London Ltd.

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