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⭐ Extremely disappointing experience — I wish I had chosen a different system, issues still not resolved!

I was advised to use Class Manager by a dance company who had used the programme and spoke very highly of it. Unfortunately, since signing up, I have regretted the decision. I now feel tied into the system because all of my parents and customers have already registered, but I will be moving away from Class Manager as soon as it is realistically feasible.

I have experienced problem after problem, and the customer support has been one of the biggest frustrations. The help desk often takes a long time to respond, and on numerous occasions the response has not actually addressed the issue I was trying to explain. I have had to repeatedly explain the same problem, only to receive an answer to something completely different.

The biggest issue I am currently dealing with is registration fees. These do not appear correctly on customers' accounts. This means parents are paying their normal class fees without the registration fee showing as due, leaving me having to manually identify and chase outstanding payments.

Even more concerning, many of the registration fees that have been paid have subsequently appeared on customers' accounts as credit. I currently have around 20–30 out of approximately 50 customers showing as being in credit. This is causing significant problems because there is no way for me to remove this incorrect credit from a customer's account.

There is also no clear way for me to see an overall list showing which customers have had these credits applied or why. Instead, I have had to go into individual customer accounts one by one to check whether a credit has been added. This is extremely time-consuming.

The bigger problem is that customers understandably believe they have paid for something, when in reality that payment has been incorrectly allocated. If they then book something using the credit, I am losing money because the payment hasn't actually been allocated correctly. Once the issue is eventually resolved, I will then have to work out what each customer genuinely owes and send bills to customers who believed they had already paid.

I need to be ordering uniforms, organising drop-in classes and managing other payments that are time critical, but I cannot confidently do this with the current issue. Also going forward I'm not confident payments will be taken correctly!

I have been trying to get this issue resolved since the beginning of September. I have repeatedly been told that it has been passed to the engineering team. When I chase it, I am told things such as it should be looked at that day or that a ticket will be logged, but I still haven't had a proper resolution and days go by with no response!

I have also tried calling the helpline but have been unable to get anyone on the phone. There doesn't appear to be a practical way of speaking to someone via telephone or Zoom when you have a significant issue. Trying to resolve complex financial and account problems purely through email is incredibly frustrating, particularly when responses can take days and the issue isn't understood correctly in the first place. I have asked numerous times to speak to someone but this request has been ignored.

I have also had issues with Stripe payments taking far longer than I expected to reach my bank account. My customers' payments were taken on 1 September, but I did not receive the funds until 14 September. For a small community-based business operating on very limited funds, this is a significant problem. I have had to use my own money to cover business costs while waiting for customer payments to reach my account. I have contacted Class Manager about this and been told it is a seven-day cycle, but I struggle to understand how payments taken on 1 September and received on 14 September fit into a seven-day cycle.

Considering the percentage charged for processing and managing these payments, I find the delays extremely disappointing.

Overall, this system has created a huge amount of additional administration for me rather than making my life easier. I'm heavily pregnant and work full time so this has caused aassive amount of stress. I have spent countless hours chasing payments, checking individual customer accounts, trying to understand incorrectly allocated credits and repeatedly contacting support.

I genuinely wish I had never chosen Class Manager but switching everything immediately would create significant disruption for my business. However, as soon as it is feasible to do so, I will be moving to a different administration system.

I had hoped Class Manager would make running my business easier. Unfortunately, my experience has been the complete opposite.

Our company love it!!!

I would highly recommend Class Manager!
After a year of manually running my business, I felt nervous and unsure about which platform to move to in order to free myself from so much admin. David at Class Manager has been patient and thorough in helping me understand the system, and it has proven to be the easiest solution for managing my business going forward as a peripatetic and extracurricular tutor.

Thank you, David and Class Manager, for all your help, advice, and support!

Very easy to navigate !
My first experience with class manager has been so positive I can't imagine doing this work manually again!

Great experience with Class Manager so far and Melanie is such an amazing resource!

Easy grest.

Class Manager has made a huge difference to the running on my dance business; making things run soothly with everything clear to see and easy to use. I would recommend to other dance schools!

Really good value for money. The support team are always super helpful and responsive, would definitely recommend!

Class Manager has really changed my life and has allowed me to buy back countless hours in my day by simplifying processes and automations. The team is always ready to respond and help in anyway they can. Whether it is helping me navigate a new aspect of the system that I haven't explored yet or troubleshooting individual client and studio issues, there hasn't been a question that I have asked that they haven't had an answer for. I would recommend Class Manager to every dance studio.

I have always had a really good experience with class manager- really good value for money and support team always very helpful!

I love Class Manager. Have been with them for years and would highly recommend.

So easy to use. Minimal fees. When needing help, the response if usually within a couple of hours and everyone is so polite and lovely.

2 stars purely for potential and grateful for Brooke. In general, the support and setup experience have been incredibly frustrating and stressful.
Responses are slow and often don’t actually answer the question. I’ve had clearer, more helpful advice from other users than from the Class Manager team.
Automated emails were sent out that shouldn’t have been, and the onboarding resources were poor — the very first video provided didn’t even work.
I was told everything was set up, but it wasn’t. When I asked for help, I was given instructions that didn’t work. Even after sending step-by-step screenshots, I still didn’t get a clear answer on what was wrong.
Overall, the lack of clear communication and reliable support makes the system difficult to trust or use confidently.

Class manager try to address any problems individually and are the nearest to a bespoke operator.

Nightmare to use. Won't load , adding a payment method doesn't work easily this incurring late fees. The app is not intuitive and navigating it is frustrating

Love Class Manager! In the beginning, we started off with the free trial, had a play around, and learned to use the system.

We found it really intuitive and easy to navigate; the dashboard and menus just make sense to us. There's a really great quick search feature that lets you find customer profiles, classes, or reports by just typing anywhere on the screen. It's hard to explain, but I love how it works!

Class Manager has added lots of new features and reports since we first joined in 2019. It's been a learning curve, but it's great to see new additions to the system.

We pestered their customer support team way too many times with our questions while we were learning the ropes, and they're always so patient and helpful!

Class Manager works very well for our needs, and we're excited to see what they're going to add in the future.

We changed over to Classmanager this year and I can't believe I didn't do it sooner.
It's been fantastic!
Great staff that can help with any issues that occur and I'm told lots of exciting updates coming soon too.

Our experience with Class Manager has been nothing short of disastrous, and we deeply regret our decision to switch to this software. It has proven to be the worst class management system we have ever encountered in over 20 years of running our business. What was promised to be a streamlined, efficient solution has turned out to be an unprofessional, clunky, and overly complicated platform, lacking many essential features that are critical for smooth business operations.

From the very start, we faced numerous issues. The interface is incredibly user-unfriendly, making simple tasks unnecessarily complex. Instead of simplifying our workload, the system has created an endless stream of new problems, which has significantly increased the amount of time and effort we need to invest in managing day-to-day tasks. Payments are routinely mishandled—on multiple occasions, customers have been charged twice, leading to complaints and frustration from parents, and in some cases, refund requests. Error messages are a constant occurrence, and problems with invoicing and payment processing have become a regular headache. The system seems to fail at its most basic functions, often leaving us scrambling to fix issues it should have prevented in the first place.

We were completely misled during the sales process. The features that were promised to us either don’t exist or are so poorly implemented that they are unusable. The customer service has only exacerbated the situation. Despite reaching out numerous times for support, we are often met with either no response or unhelpful answers that fail to address the core issues we are facing. It’s clear that this company does not prioritize customer satisfaction or even understand the real-world needs of the businesses using their platform.

The decision to switch to Class Manager has not only wasted our time and money but has also damaged our relationship with our clients, who have become increasingly frustrated with the system's failures. What was meant to simplify our operations has resulted in increased workloads, stress, and countless hours spent trying to resolve issues that should never have occurred in the first place.

In hindsight, switching to Class Manager was a colossal mistake and has caused more harm than good. We strongly advise others to avoid making the same error. Spend a little extra on a more reliable system—doing so will save you from the overwhelming frustration, stress, and regret that we are currently facing.

A brilliant piece of software for anyone who is self employed and running a dance company/or something alike. It has been life changing in terms of cutting my admin by about 75%. It helps keep everything organised and correct too. This handles everything I need it for and more.

I was really nervous at first to change how I ran everything in terms of admin and payment for my business but I couldn't recommend this enough. Their customer services is also brilliant, they're always ready to help you on live chat for any issues. Plus you get free zoom calls when learning how to use it. Thank you Class Manager!!

Class manager is outstanding!
The customer support is fabulous and they are extremely patient in explaining the features. I have worked with other systems and this is by far the best.
The parent interface is also very self explanatory for even the least tech savvy parents.
Well done :)