Our two year old toddler always gets upset when having his feet measured. Today, Jayne at Oldham Clarkes was excellent at making him feel at ease, and although there were a couple of tears, they were... Se mere
Lokation
Skift lokationUnit 5 The Spindles Centre, OL1 1HE Oldham, Greater Manchester, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered some shoes on line but they were not suitable. I took back to the Oldham branch Clarks for either a refund or alternative pair. The member of staff, called Gill, could not have been more helpf... Se mere
There was a reluctancy from the other staff members at Oldham to support me with my possible purchase. It lacked a personable approach. Dare I say it, avoid serving the brown people. However, that i... Se mere
I booked a fitting for my children at the Oldham store to get school shoes. The assistant was nice and friendly and measured their feet. I said my son wanted lace up shoes for secondary school but was... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktoplysninger
Unit 5 The Spindles Centre, OL1 1HE, Oldham, Greater Manchester, Storbritannien
- 01616243707
4,6
Fremragende
44 anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Non existent customer services
Ordered a pair of shoes online 20/5/24 to be delivered to store, I was told I’d be emailed when they arrived and I wasn’t. When I got in touch with the store to check they said they had problems emailing and they were there. By the time I’d picked them up a few weeks had passed.
The shoes didn’t fit so I wanted to return them but there was no option online as I’d had them too long (only a couple of days after collecting). So I tried contacting customer support via their online enquiry form, and also through the online chat option. Im still waiting for a response from them days later.
Went into store to speak to staff about getting a returns label, but they said they couldn’t help as it was an online order.
So I’m left with a pair of shoes that don’t fit and I can’t send back.
Ordered on 20/5/2024 … email to confirm delivery to store received 21/6/2024..
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra Clarks - Oldham
Hello Matthew,
Thank you for taking the time to leave a review.
I'm very sorry for the experience you have had, and would like to get this rectified for you.
Can you please get in touch via our contact page: www.clarks.com/en-gb/contact-us, or contact us through Facebook Messenger (Clarks Shoes) quoting Ticket number 434087.
We look forward to hearing from you again soon.
Buying first shoes
Really good experience buying my son’s first shoes, Sam were incredibly helpful and patient. Would return in the future.
22. juni 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.