City Sightseeing New York Anmeldelser 85

TrustScore 2 ud af 5

1,8

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Lost $177. When vouchers were activated, all three tickets turned out to be invalid. Tried to call the office, got no call. Wrote on the web chat, no response. Money was not returned.

Bedømt til 1 ud af 5 stjerner

We experienced everything from Taylor Swift being described as 'yum' (coming from a man in his 50s or 60s) to being recommended to not experience Korea town because their food is gross. He spent the w... Se mere

Bedømt til 1 ud af 5 stjerner

Would give zero stars if it was possible! I bought a ticket for the bus to woodbury common, which I had to present at the shortline ticket counter to redeem. But when they checked it, it said the ti... Se mere

Bedømt til 2 ud af 5 stjerner

Having used City Sightseeing in Glasgow, London, Barcelona, Berlin, Munich and Paris we were really looking forward to the NYC tour; sadly we were disappointed. We had two day hop on and off tickets.... Se mere

Virksomhedsoplysninger

  1. Rejsearrangør
  2. Rejseselskab

Oplysningerne kommer fra forskellige eksterne kilder

City Sightseeing New York provides hop on, hop off boat tours on New York City harbor. Our fleet of sightseeing cruises provides you with the best view of Statue of Liberty, NYC skylines and bridges. Come ride with us on a cruise to learn more about the famous city. The twilight cruises provides views of illuminated NYC skyline and bridges that is awesome.


Kontaktoplysninger

1,8

Under middel

TrustScore 2 ud af 5

85 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 2 ud af 5 stjerner

Not happy

I was so excited to go to New York and have fun so I bought the 48 hr hop-on hop-off tour. I was so disappointed because the staff doesn't seem to be helpful. I approached them to ask for directions and suggestions for the next stop. They were very friendly when I first approached them, and asked me if I want to purchase a tour package. Their friendliness changed when I said I have already purchased one and I just need help with directions. They almost didn't want to help me and just made me cross the street and told me to catch the next bus, without clear directions. I ended up using the "Via" app. I only boarded the bus once, which is so sad and is absolutely not worthy of the price I paid. The staff at the empire state office where I bought the ticket was so kind and helpful though. Other than that, no bueno.

2. december 2016
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City Sightseeing New York-logo

Besvarelse fra City Sightseeing New York

April, thanks for your feedback. It sounds like the staff you're referring to are some our representatives we have posted up near our visitor centers. They are often the first encounters you have with our company, so we understand how vital it is to feel sincerely welcomed by them. It's unacceptable for any of our guests to feel the way you must've upon arriving. Can you provide a few more details regarding the location so that we can be sure to relay this concern to our managers & staff on site? Thanks. And we're SO pleased to hear that your time at the Empire State Building was warm and memorable. Let's see what we can do to ensure that, next time, it all feels that way. Thank you, April!

-Amanda D.R.

Bedømt til 2 ud af 5 stjerner

Tour-ifying experience!!!

Overall the tour was "tour"ible... traffic was crazy and there was no heat to be found anywhere on the bus... seriously why would they not have heat running at least under the seats. The guide was nice but we sat so long in traffic that he ran out of things to say... definitely wouldn't spend the money on this again... rather take the train and walk through the city!!!

1. december 2016
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Besvarelse fra City Sightseeing New York

Hi Jill! We are sorry to hear you had such an unpleasant time on our double-decker tour. It sounds like you would've really enjoyed yourself if it weren't for the traffic. And, as far as the seats on our bus go--they actually do heat up, but NYC Winter temperatures can often be ferocious and unforgiving. Here's to hoping you're more forgiving, though, and fingers crossed you give us another chance to be the TOUR-iffic experience you were looking for.

Amanda D. R.

Bedømt til 4 ud af 5 stjerner

Good tour but need to work on their online purchasing

The tours were good we choose the 2day pass. The only thing that was really frustrating is that we bought the tickets online with a very small discount then still needed to go to the office to get the receipt. We waited in that line for a hour. In Los Angeles we used city sight seeing aswel and bought the tickets online and got the receipt printed on the buss which is way more convient.

1. december 2016
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Bedømt til 3 ud af 5 stjerner

Please Read!

We had a large group of eight and throughout two days had 4 guides, two were wonderful middle aged blond haired gentlemen, other two were birds that you couldn't understand, one that was so rude to my group I had asked for his name..he and the driver would not give out

1. december 2016
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Bedømt til 4 ud af 5 stjerner

It all depends on the narrator/guide

We bought the $59 hop on/off NYC 48 hour pass. We learned quickly that the enjoyment and education of the tour is greatly dependent on the guide/narrator. Our first tour guide (going uptown) seemed bored with his job. The Brooklyn tour with Jose was excellent. The Downtown tour was great. I'd do it again.

30. november 2016
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Bedømt til 5 ud af 5 stjerner

Great tours, great tour guides!

The total says it all, the tours around New York were great, they went to all the key places, and the tour guides on the busses we're fantastic too, each one providing their own tidbits of wisdom. Would recommend to anyone wanting to visit New York!

30. november 2016
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Bedømt til 5 ud af 5 stjerner

Worth every penny!

I was excited for the value I knew I was getting when I bought the passes. It turned out to be EVEN BETTER than advertised!! When going to the various tourist destinations, there were separate lines for people with vouchers. This allowed us to skip line, after line, after line! That made everything that much more enjoyable!
However, don't fall for the $25 'skip the bus line' upgrade when you go to pick up your vouchers. We were there for Thanksgiving week. It was a very busy time and we were able to get on a bus every time without any issue.

30. november 2016
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Bedømt til 4 ud af 5 stjerner

Great!

The tours offered for the New York All Around Town was great. My only reservation was the first tour we took on the Downtown Bus. The Live tour guide had such an angry demeanor, even though he said that's how Brooklyn people are. However, when we got onto the Uptown Bus Tour, you could tell the difference of the much nicer tour guide. In the end, the Bus Tour was excellent and we were able to get on and off at our convenience.

29. november 2016
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Bedømt til 4 ud af 5 stjerner

Really worth the price for a 6-pack or 7-pack

We were able to go to 6 of the 7 attractions we wanted, but we still were able to pay a lot less than if we went to each one individually.

The only issue we encountered (which is why I am rating this 4 stars) is that when we went to the Empire State Building (the 6th attraction we were seeing), we were told that there were a group of tickets that were marked for the ESB, although I was not told this by the person who provided me with the vouchers. Thankfully, someone in the ESB office was able to re-print by vouchers and convert them to working vouchers for the ESB.

29. november 2016
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Bedømt til 2 ud af 5 stjerner

DO not Recommend it!

City Sightseeing has not enough buses compared with other companies. For example, while we waited for our bus, six Big Bus buses passed in front of us. Also, tour guides were very rude telling people to be silent. They were all seated at the top of the bus under the plastic roof taking 2 seats while customers were seated in the open. Definitely, I do not recommend them.

29. november 2016
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Besvarelse fra City Sightseeing New York

Hello Jacob,
I am sorry to hear you experienced wait times between buses. Our buses normally operate every 25 minutes depending on traffic.We normally have a lot of private charters that run on a daily basis and take the same routes as you see in the brochure. Customer satisfaction is important to us and I would like to learn more of your experience with the tour guide. Which tour, day and time did you go on, so that I may research and provide this information to the Tour guide manager.
best Regards,
Nancy
Head of Happiness

Bedømt til 5 ud af 5 stjerner

New York in a day

I'm here on business and only had one day for sightseeing. Took the tour bus and did the uptown and downtown tours. Great experience and saw most of NY in those few hours. Guides were great, especially Sally on the uptown tour. Great sense of humour and made the tour for me!

29. november 2016
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Bedømt til 2 ud af 5 stjerner

Not satisfied!!!

Lots of Problems and the Vouchers, no help by the staff, unfriendly!

28. november 2016
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City Sightseeing New York-logo

Besvarelse fra City Sightseeing New York

Hello Martin,

I am so sad to hear you had issues with redeeming your vouchers. Customer satisfaction is very important to us and we work diligently to improve our service at all times. Please provide the date, time, and location of your visit so that we may address the team on that day. Please accept my apologies for the service you received on this day and we hope you try us again.

Best Regards,
Nancy
Head of Customer Happiness

Bedømt til 4 ud af 5 stjerner

Nice overview of the city

The routes were inventive and covered known highlights and lesser known landmarks. The drivers also navigated the traffic well. Some guides were better informed than others, but that is the luck of the draw.

28. november 2016
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Bedømt til 5 ud af 5 stjerner

Photographer

The tour was great fun and informative however the photographer was very annoying demanding and RUDE....5 stars for the city sight seeing tour company -500 stars for the photographer

28. november 2016
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Bedømt til 4 ud af 5 stjerner

Worth the puchase

We purchased the FreeStyle pass on line. The process to pick up your tickets is seamless. The tour guides are very informative and humorous, however one of the guides on the bus talked about drinking and bars constantly just FYI.

28. november 2016
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