0 star
0 star! the parking valet assigned on May 3, 2026, at approximately 3:46 PM.
My family and I had already prepaid for parking online before arriving. When we reached the valet area, we informed the valet attendant that our Tesla was in valet mode with a temporary access code, and we provided the code to him. The moment he heard there was a code, he immediately turned his back on us, canceled our parking, and mumbled, “Oh, we can’t accept codes here.”
We were all shocked, as this was our first time experiencing such treatment. We then politely told him that if the code was not allowed, we could easily remove it right away. However, he responded rudely by saying, “It’s too late now, you should’ve said that in the first place.”
We explained that he had turned his back on us and made a decision without even allowing us the chance to clarify or resolve the issue. Despite this, he refused to take our car.
His behavior was extremely disrespectful and unprofessional toward my wife, my father-in-law, and myself. We felt dismissed and unfairly treated throughout the entire interaction. Since our parking had already been paid for online, this made the situation even more frustrating.
Employees assigned to customer-facing roles should know how to communicate respectfully and handle situations professionally. Based on this experience, I strongly believe this valet attendant needs additional customer service training, and management should review whether he is suitable for that position.
I hope this complaint is taken seriously so no other customers have to go through the same experience.