cinegear.nl Anmeldelser 21

Besvarelse fra cinegear.nl

For 4 dage siden

Hi Peter,

Thank you for your review, and I’m sorry for the inconvenience caused.

We are a small, dedicated team and always try to process and ship orders as quickly as possible. In your case, all items were listed as backorder, but we managed to get the Tilta product shipped within just a few days.

Unfortunately, the SmallRig gear ring kit was discontinued by the manufacturer. As soon as we received that update, we refunded it immediately and let you know so you wouldn’t have to wait unnecessarily.

We always try our best to keep everything up to date and communicate clearly, but sometimes its also out of our hands.

If there’s anything we can still help you with or if you need an alternative, feel free to reach out, we’re always happy to assist.

Kind regards,
Tessa

Besvarelse fra cinegear.nl

7. mar. 2026

Thank you for your review.

For clarity, the original order was delivered within a few days after it was placed. Unfortunately the lens had a factory defect. As soon as this was reported, we arranged the return and organized a replacement.

The replacement took longer than expected because there was no other unit of the same lens in stock and it needed to come from the manufacturer. This coincided with the Chinese New Year period, during which the factory was temporarily closed.

Despite the delay, we have already processed a full refund for you, so the matter has been resolved.

We regret that the situation caused frustration and we always aim to handle warranty cases as quickly and transparently as possible.

Besvarelse fra cinegear.nl

Opdateret den 27. jan. 2026

Hi Renzo,
I’m sorry to hear about this. I’ve checked our records and I’m not able to find any open orders or recent contact under this name.

Can you please reach out to us directly by email or phone with your order number or some info so I can look into this for you and help resolve it as quickly as possible. I’m always happy to help once I have the right information. kind regards Tessa.

update / reply: Hi Renzo,

We can’t find any open emails under the name Renzo, and we’ve checked our inbox, spam, and trash folders.

Please reply here with your order number, or contact us directly by phone, so we can look it up and get in touch with you immediately.

Kind regards,
Tessa

Besvarelse fra cinegear.nl

19. jan. 2026

Thank you for your review. The Kodak Charmera keychain camera is a high demand product with very limited availability, hence the extra info in the product page regarding long wait.

Multiple email updates were also sent regarding the expected delivery. Your order is now scheduled to be fulfilled this week.

If you prefer not to wait, we are happy to cancel and refund your order. I will contact you by email to discuss your preference.

Besvarelse fra cinegear.nl

Opdateret den 19. jan. 2026

Update - Your order has since been confirmed delivered.

Hi Wojciech,

Thank you for your feedback.

Your order was shipped on December 24th, just before the Christmas holidays. Unfortunately, due to the holiday period and heavy end-of-year volume, the shipment appears to be delayed while in transit with UPS and has not yet moved beyond the Netherlands.

We are currently following this up directly with UPS to locate the parcel and will proceed with a claim on your behalf. We will contact you by email to discuss the next steps and resolve this as quickly as possible.

We understand delays like this are frustrating and appreciate your patience while we work with the carrier to sort this out.

Kind regards,
Cinegear Amsterdam

Besvarelse fra cinegear.nl

28. aug. 2025

Hi G,

I’m sorry for the frustration you’ve had with your order and our lack of communication over the summer period. We were closed for our summer break, and during that time our webshop displayed a notice at checkout about orders being processed only after reopening. I understand this was confusing and I apologise if the wording caused uncertainty.

If your order was for a product listed as backorder, then we depend on the manufacturer’s and supply chain’s availability, which can sometimes extend the delivery time. Otherwise, your order has either already been processed or is currently being processed.

In any case, please rest assured that you have not been scammed, we are a small, independent company, and your order or refund will be handled properly. We will make sure to follow up with you to confirm the status and next steps.

Thank you for your patience, and our apologies again for the lack of communication during the summer closure.

Kind regards,
Christina

Besvarelse fra cinegear.nl

18. aug. 2025

Hi Marco, Thank you for your message. I’m sorry to hear about the inconvenience. At checkout, as well as on our website and Google listing, it was clearly stated that we are closed for our holiday break and that orders would only be shipped after our return. Unfortunately, it seems you may have missed this notice when placing your order.

Since your order was placed during our holiday period, it could not be shipped immediately. To avoid further inconvenience, I have already processed a full refund for your payment.

I understand it was frustrating to discover this afterwards, and I’m sorry for the trouble it caused. We’ll always do our best to make our holiday closures as visible as possible.

Besvarelse fra cinegear.nl

Opdateret den 3. apr. 2025

Hi Michel, you may have us confused with another company as we have no sales or RMA's or any information with your name. We also have no products for repair that remained with us for over two months.

Best maybe you can phone the company where you sent your equipment for repair, I'm sure they will be able to help you.

Hi Michel, thank you for adjusting your review, I hope you can work it out with the company where you have your products for repair.
Kind regards Tessa