Choice Vehicle Rentals Anmeldelser 

Avoid at all cost

Please please avoid this company, the hide charges every where, I got a ticket and they charged me £50 for that and this is only for admin fees, they never notify this to me and now the ticket is full price when I could pay this before. Customer service is absolutely poor so you better go to another company if you want to have peace of mind.

Absolutely horrendous experience especially when it comes to customer care or complete lack of, for want of a better phrase!

I was able to make it back to the rental office on time on the day that I was due to drop off my rented vehicle, although I would have had to rush slightly to do so. I rang the office hours ahead of time to check whether I was able to return the car at around 7 pm as opposed to 5 pm before their office closed, and I was told by a young male that this would be fine and that he would leave a note next to my name stating this. I then received a later call from another employee at 5:50 pm asking where I was. I explained that I had spoken to one of her colleagues who said it was okay to bring the car back later and that there should be a note by my name. She said that there was no note and that there would be a late charge of £43. The young male who I originally spoke to failed to mention the charge and if he had told me this, it would have affected the time in which I took to get back and drop the car off. This company shows a complete lack of internal communication and empathy for the customer. No willing to admit their wrongdoings or want to make the customer feel heard and valued.

I was then told to email their support address as I was not happy to be charged - I asked if I could do this and speak to someone before being charged so that we could work out some kind of resolution. I was told that this would be fine. Following this, I emailed them the next day with all of the relevant details, only for the email to not be responded to (which is still the case) and for the charge to be automatically debited from my bank account.

I then rang their office the next day and enquired this, only to speak to the most inconsiderate and argumentative employees. She had no compassion for my point of view on the matter and this is upsetting as a customer. When you are made to feel like you are lying and not being honest, this is not right. I was then asked if I would like to be contacted the next day (yesterday 30th June 2021) to speak to someone else and I haven't even received this call.

On another note, they do not take care of their car keys. The electric one I was given was falling apart, to the extent that the rubber material on the unlock button fell off in the car, so when I locked the car when getting out, I couldn't get back in.

I will definitely be more inclined to take my business elsewhere in the future when next renting a vehicle out, even though their Hove office is not far from where I live.

This company is a joke!
They run around like headless chickens with no attempt to engage with the customer
Last year Wasted 2 hours picking up a flatbed and would have missed euro start if I hadn’t booked open ticket
The guy serving me was a miserable moody ignorance SOB
With a shortish beard
Recently needed a Luton as had been let down so gave them another chance at the beacons field road branch Brighton
Collection was ok but cab was filthy
On return I was treated like crap! They said it should be back at 8.30 when you can’t even get down the road for the vans
It’s a joke gridlock (8.50)
The same guy appears I had dealings with before and yeah he was just as rude and ignorant
Telling me he had charged me for another day? Moaning and walking about like he should be working somewhere else
I have never come across such a rude and ignorant bunch
Cheap yes if you don’t mind people trying to rob you? and treating you like dirt!
Receive filthy vehicles and then
On return leave you standing about waiting without any conclusion or clarity that you have actually returned the vehicle????? Perhaps they then make up some nonsense so they can charge your card £? (damage)
Tbh I will never use them again
Both times a disgrace!!
Someone should also inspect their vehicles for safety
No COVID cleaning going on either “nasty”

Avoid at all costs, make you pay a deposit, in small print don't even say how much deposit will be when you pay for rental, get to the depo and the deposit is ridiculous, then you'll defo get it deducted for something that was there already or even still in my case, you'll never see it ever again. Cowboys! Avoid at all costs!!!

Good van, nice staff, easy pick up and drop off.
The only reason this isn't 5 stars is that they were very swamped for my pickup - 2 people managing 9 people's worth of vans one for paperwork and one for physical movement caused a delay of an hour to pick up my van.

Inferior vehicles which are not maintained properly. Inferior customer service. Inferior communication. Inferior business practices. If you are tempted to try to save money using this cowboy outfit, do not even think about it. You will regret it.

My first time using Choice Van Rentals and frankly it will be my last. I asked for a tail lift Luton (as I have to carry a 200kg piece of equipment) and was allocated one for 2 days. When I got to the Hove branch the chap who dealt with me couldn’t be bothered to offer anything like customer service and didn’t even invite me to walk around and inspect the vehicle. As I was under time pressure I just jumped in and drove off to my factory in Lancing. When I got there I then realised I’d been given a low loader. So I had to drive back to Hove to swap, but this caused a real headache for the lady (who had taken over). But, she did it – and she’s the only reason I give 2 stars. So, I got in my vehicle, which was grubby on the outside and the same on the inside, but again I had no time to complain at the time as I was under severe time pressure now.
Off I went to Leeds then to find the vans have a limiter, capped at 67mph (according to my satnav – which is more accurate than the speedometer). So overtaking on the quiet motorways was a continual headache.
When I returned I was charged for the low loader – having driven it 30 miles! First off, that was their mistake and second, Hove to Lancing and back is 10 miles.
An argument ensued and it was noted my charge was rescinded. But I’m still out of pocket having paid extra money for the low loader I never ordered.
So I strongly advise if you want poor customer service with surly staff (but not that one lady who helped), dirty vans with a limiter on them, to be charged extra when you haven’t asked for it, to have to argue over matters that were NOT your fault then do use Choice.
If, however, you don’t want those things, look elsewhere.
I shall not be returning.

Great company, always remember that with this company price is the main focus, so you are not going to get the quality of Enterprise or Avis, but its a 1/3rd of the cost. Cheers Guys

An Amazing expirience even without taken the van but i get them crazy changing the booking once without any problem and then ened up canceling the booking because the moving was delayed
and they refund the payment even without asking for it.
In short amazing experience and when defently i go to move out 100% sure go to get back to them.
Van cheapest in the industry amazing custumer service what else do you need?

If i could give 0 stars I would.
Picked a transit van up to move some furniture to Plymouth. The van was filthy!! Loaded the van up through side door then used back door for last item only to find the door wouldn't shut and was completely broken.
I had a meeting with builder and kitchen fitters in Plymouth at 9am the following morning.
My partner had to take her car to meet builder while I took van back to Hove branch and wait for them to put a complete new lock on van. I arrived in Plymouth 6 hours late and didn't meet builder or kitchen fitter.
Avoid this company they are cowboys. Awaiting full refund for a van that wasn't fit for purpose!!!

Choice didn't even deserve one star. Had to wait standing up for over one hour in a queue outside Brighton office in mid-July, repeatedly with the exhaust tailpipe of vans belching fumes in the hapless customers' faces while the vans were photographed before being released to customers (despite requesting staff to turn the engine off while idling for long periods). My van's fuel gauge read quarter full when I checked out, and since I was traveling to Tamworth and back in a day I immediately filled the fuel tank to full. However, I soon realized when I paid the fuel bill for 71 L that the tank must have been near empty when I had collected it and not quarter full as stated on the release paper and fuel gauge. I had just over-filled by a quarter of a tank of fuel. The fuel gauge was not working and just kept reading random amounts during the trip. Choice refused to compensate for the unused fuel and to add insult to injury charged me £12 for excess mileage. How can you run a van hire firm with vehicles with faulty fuel gauges? The van was also governed to a maximum speed of 67 miles per hour which, in my view, can make overtaking on motorways dangerous in some circumstances.

I hired a transit van from Crawley. Staff were spot on, helpful, friendly, great attitude. No pain in the arxxx nit picking or arguments. Recommended, Thanks guys my company will be using you again.

Great all round value for money service.

Very disappointed. Regardless if you book ahead of time or a day before, they still come really late.very bad. You won't make it on time.. how much more if you got a plane to catch? Find somewhere else

Have hired off of Choice Vehicle Rentals five times now, 3 car rentals and a couple of transit vans.
Must say they have always been very polite and helpful whenever I have hired from them,

Each time I have hired they have taken the time to do a good walkaround of the vehicle pointing out any issues before driving off, the last time the lady that dealt with it made notes of every minor little mark as well as the big.

The vans can be abit untidy but then I would expect that as there work horses and probably get hired out to do tons of different jobs, but can't fault the cars.

One thing with Choice Vehicle Rentals is the cost, it's one the of cheapest around, paid £139 for a 7 day hire plus £100 deposit for a Kia Ceed estate car paid the deposit by card that was returned the day after returning the car.

I would recommend them if you're after a cheap rental, planning to hire again soon for a driving holiday.

Hired a car last week and was told if I needed it a little longer this would be added on as part of a longer term rental as long as I called 2 days prior to return date. I did this and the lady on the phone tried to charge me for a new rental ( much more expensive) so I drove all the way to the Hove office and was promptly quoted the discounted rate. Need to re train telephone staff!!!

Just had a 9 seats van rented for the weekend, the van seats were covered in dog hair, and smelling wet dog...!!! I had a family trip scheduled, and I couldn’t afford to refuse the van straight away. Thus, I had to clean it myself before I could get my 10 month son, and my other relatives in the van.!
I honestly don’t know how can a rental company possibly deliver a filthy car to a customer.!
I did complain to the employee responsible at the time I returned it, and he told me that if I’ve had booked if before the van would have been inspected. So, whatever happens, make sure you book a car in advance.!! Otherwise you can end up having to pay for a rental and cleaning the car yourself like I did.
Simply disgusting.

Have been using weekly for over 10 years now. Very helpful and friendly staff and always an excellent service. Would highly recommend !!!

The took £200 deposit off of us for a scratch that was there when we left, they are trying to charge us cleaning fees too, rude staff that are trying to rip you off! cowboys they are!

Dreadful service. Rude staff. Tatty, dirty vehicles. Had problem with van door not staying shut. Drove less than a mile before having to return it as not safe to drive. Then had to be driven to another branch to pick up another van making me 1.5 hours late. No compensstion or good will gestures. Avoid them. Pay extra and go to a reputable hire company. These people are cowboys.

I used to use this company fairly regularly - they were cheap & cheerful, but were always helpful and polite, and gave a good service. After a few years of not needing them, I've recently used them a couple of times in the past year. Oh. My. God. I don't know what's happened while I've been gone, but they've become unrecognisably poor.
First, their website is something from the 90s, so it doesn't work on anything other than a desktop PC (want to book from your phone or tablet? Yeah, dream on!) As for their customer "service" - it doesn't exist. The day after I booked, I got a phone call from them saying they were going to cancel my booking unless I paid the deposit straight away by credit card: previously, they accepted the deposit on the day, along with the hire fee. I refused to do this as they wanted to hold onto my money for over a week after I returned the vehicle (they claimed it was their bank doing this, not them - I used to work in banking and this is total bunkum). In the end, the guy became agitated, told me they didn't want my custom and abruptly terminated the call.
It looks as though their business model is to hold onto your money for as long as possible to help with their cash-flow: I'd be very wary about using Choice unless you're in the mood to give a bunch of cowboys an indefinite, interest-free loan.