From the moment we walked into their showroom, we felt totally at ease with both Debbie and Kaine who were so welcoming and knowledgeable. We purchased the two pergolas recommended by both of them. We... Se mere
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Se, hvad kunderne siger
I contacted Chimes after I had a nightmare with another company regarding a garden BBQ pergola. I spoke to Debbie and she couldn’t have been more helpful. The order has arrived and now it’s built it... Se mere
I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line. Chimes promised delivery... Se mere
Virksomheden har svaret
What a great service - from the easy online ordering, a follow up call in person to thank me for my order, give delivery details and offering follow up support. Order arrived 2 days later. Love my new... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Offering a wide selection of garden furniture priding ourselves on a high level of customer service.
Kontaktoplysninger
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Storbritannien
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Fremragende
688 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely staff
Lovely staff, huge showroom and beautiful decor, garden and lounge furniture
Would highly recommend
18. juni 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Jacquie,
Thanks so much for your wonderful review. We're delighted to hear you enjoyed our showroom and our selection of décor, garden, and lounge furniture. It's especially lovely to know our team made such a positive impression. We really appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
Chimes
Delived on time and men helped me get…
Delived on time and men helped me get it through to where is was going and unpacked free or charge taking rubbish with them.
16. juni 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Susan,
Thank you for your wonderful review. We're delighted to hear that your order was delivered on time and that our delivery team were able to unpack it, and remove all of the packaging for you.
We always strive to provide the best possible service, so it's great to know the team made a positive impression. Thank you for choosing us, and we hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Very good quality furniture and…
Very good quality furniture and delivered exactly when we wanted it. Excellent people to deal with.
8. maj 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Brian,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your furniture and that delivery was completed exactly when you wanted it. It was a pleasure working with you, and we truly appreciate your kind words about our team. We hope you enjoy your furniture for many years to come and look forward to helping you again in the future.
Kind regards,
Chimes
I bought a pergola from here
I bought a pergola from here, and it was excellent quality. The delivery was quick, and the experience was flawless.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Chimes Home & Garden Ltd
Dear Sir/Madam,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your pergola and that your delivery experience was quick and seamless.
Providing high-quality products and excellent service is what we strive for, so it's fantastic to know everything went smoothly. We hope you enjoy your pergola for many years to come.
Thank you for choosing us.
Kind regards
Chimes
Besvarelse fra Chimes Home & Garden Ltd
Dear April,
Thank you for your wonderful review. We're delighted to hear that you were pleased with both our service and the quality of your product.
Your feedback is greatly appreciated, and we hope you enjoy your purchase for many years to come. Thank you for choosing us.
Kind regards,
Chimes
Besvarelse fra Chimes Home & Garden Ltd
Dear Alberto,
Thank you for your review. We're delighted to hear that you found our service quick and efficient. We appreciate your feedback and hope to assist you again in the future.
Kind regards,
Chimes
Fab garden furniture
Fab garden furniture. Great quality.
Chimes held the furniture until my new patio was ready which was very helpful. Helpful Delivery drivers delivered to my back garden.
Would definitely recommend.
10. juni 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Chris,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your new garden furniture.
We're also glad we could help by holding your order until your patio was ready, and that our delivery team made the process as smooth as possible by delivering it directly to your back garden.
Thank you for your recommendation, it means a lot to us. We hope you enjoy your new outdoor space for many years to come.
Kind regards,
Chimes
Very helpful and polite team
Very helpful and polite team. Good communication with updates order confirmation and delivery.
8. juni 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Colin,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team helpful and polite, and that our communication throughout the ordering and delivery process met your expectations. Keeping our customers informed every step of the way is very important to us. We truly appreciate your feedback and hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Excellent service
Excellent service. Good communication and lovely helpful delivery guys. Would highly recommend
1. juni 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Jenni,
Thank you for your kind review. We're delighted to hear that you were pleased with our service, communication, and delivery team. I'll be sure to pass your comments on to the delivery guys, they'll really appreciate it. Thank you for your recommendation, and we hope to serve you again in the future.
Kind regards,
Chimes
A really good experience from start to…
A really good experience from start to finish - firstly in the showroom, We identified what we wanted & Harry made the sale & paperwork really straight forward, Secondly I then paid extra for the White Glove service which I would highly recommend too taking away all the messing around of getting rid of the packaging & not needing to assemble myself where Paul had it good to go within 45mins, I even chose my delivery day slot which was within 10 days of the sale itself, great range of furniture on site definitely worth a look before considering elsewhere 👍
Claire
Harold Wood
3. juni 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Claire,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a great experience from start to finish. It's fantastic to know that Harry made the purchasing process straightforward and that our White Glove Service exceeded your expectations. We'll be sure to pass your kind comments on to both Harry and Paul, who will be thrilled to hear their efforts were appreciated.
We're also pleased that the flexible delivery options and quick turnaround helped make the whole experience as convenient as possible. Thank you for recommending our White Glove Service and for highlighting the range of furniture available in our showroom.
We truly appreciate your custom and hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Friendly staff who take time to help…
Friendly staff who take time to help you with what you want - love the garden furniture which looks beautiful and stands up to the elements and busy household of varying ages - Chimes are always my go to place for garden furniture
5. juni 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Deborah,
Thank you so much for your wonderful review!.We're delighted to hear that our team took the time to help you find exactly what you were looking for. It's especially great to know that your garden furniture continues to look beautiful while standing up to the demands of the weather and a busy family home. Your kind words and continued support mean a lot to us, and we're honoured to be your go-to place for garden furniture. We look forward to welcoming you back to Chimes again soon.
Kind regards,
Chimes
EXCELLENT SRVICE
The garden furniture cover is very good quality and fit. Delivered the day after I had ordered.
Well done Chimes.
4. juni 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Ian,
Thank you for your fantastic review.
We're delighted to hear that you're pleased with the quality and fit of your garden furniture cover, and that it arrived so quickly. Providing high-quality products alongside fast, reliable delivery is something we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing Chimes Home & Garden, and we hope to be of service again in the future.
Kind regards,
Chimes
All staff are very helpful
All staff are very helpful. We telephoned our order as we knew what sun umbrella we wanted from the website. By the time we arrived the umbrella and all the accessories were ready for collection. All of our questions were answered in depth and a demonstration was given.
We can highly recommend Chimes Home & Garden, and will purchase from them in the future.
26. maj 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Peter,
Thank you for your wonderful review and recommendation.
We're delighted to hear that our team was able to make your purchase experience smooth and convenient, from preparing your order in advance to answering your questions and demonstrating the umbrella and accessories.
Customer service is something we take great pride in, so it's fantastic to know that this was reflected in your visit. We hope you're enjoying your new umbrella and look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Great friendly and fast service in…
Great friendly and fast service in store, SO much to chose from and all high quality at reasonable prices, delivered promptly and absolutely LOVE our garden sofa dining set. Highly recommended
28. maj 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Sarah,
Thank you so much for your wonderful review. We're delighted to hear that you enjoyed the friendly, fast service and found so many high-quality products to choose from at great prices. It's especially lovely to know that you're thrilled with your new garden sofa dining set and that delivery met your expectations. We truly appreciate your recommendation and look forward to helping you with your outdoor living needs again in the future. Enjoy your beautiful new garden space.
Kind regards,
Chimes
Chimes is a very reliable family run…
Chimes is a very reliable family run business I’ve known Lee for many years he’s always been reliable and there products are first class I wouldn’t go anywhere else thanks for the great service and hope to see you soon Geoff fenech
23. maj 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Geoff,
Thank you so much for your kind words.
It has been a pleasure serving you over the years, and we truly appreciate your continued support and loyalty. Lee and the whole team will be delighted to hear your feedback.
As a family-run business, providing reliable service and high-quality products is at the heart of everything we do, so it's incredibly rewarding to know that this has been reflected in your experience with us.
Thank you again for your recommendation and for taking the time to leave such a lovely review. We look forward to seeing you again soon.
Kind regards,
Chimes
Overall buying experience
Overall, my experience was very good. The 0% finance option made the purchase straightforward and affordable, and the ordering process was smooth from start to finish. The pergola was dispatched on time, which I appreciated.
There are a few areas where the company could improve. The bundle options were somewhat limited, making it harder to customise the order. Communication from the delivery company was also poor, and I had to contact the seller directly to get updates. To their credit, the seller responded and helped resolve the issue. I also felt that the installation service offered was quite expensive, especially considering the pergola was purchased directly from them.
Despite these minor issues, the product quality and overall buying experience were good. I would recommend the company and would consider purchasing from them again.
23. maj 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Attaullah,
Thank you for taking the time to leave a review and for your recommendation.
We're delighted to hear that you found the 0% finance option helpful and that the ordering process was straightforward from start to finish. It's also great to know that your pergola was dispatched on time and that you are pleased with the overall quality of the product.
We appreciate your feedback regarding the bundle options and delivery communication. We're sorry that the updates from the courier did not meet expectations, although we're pleased our team was able to assist and provide the information you needed when contacted.
With regard to delivery and installation, as you are located almost 90 miles from our warehouse, we had to arrange delivery via a specialist courier service rather than using our own delivery team. Similarly, installation costs are influenced by the distance the installation team would need to travel, as well as the time required to complete the work. While we always aim to keep these costs as competitive as possible, we appreciate your comments and understand your perspective.
Thank you again for your valuable feedback. We're pleased that, despite these points, you had a positive overall experience and would consider purchasing from us again. We hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
Exceptional Customer Service from Start to Finish
I came across this company by chance on Instagram and decided to visit the showroom to take a look at their garden furniture in person. I am so glad I did.
From the moment I arrived, I was impressed by the huge range of furniture on display. There were so many different options to choose from, far more than I've seen in many other showrooms.
While browsing, we were approached by Nicky, who was absolutely fantastic. She was warm, friendly, knowledgeable and genuinely helpful without being pushy in any way, something that is unfortunately quite rare these days. She took the time to explore numerous options with us, answered all our questions and was incredibly accommodating, especially as I had my two young children with me. A special thank you to the lovely lady at the front who kindly gave them a chocolate bar, a small gesture that was very much appreciated!
What I particularly valued was that Nicky gave us space to browse independently whenever we wanted, while always being available when we needed advice. Thanks to her help, we found the perfect furniture set and the delivery timescale worked perfectly for us.
We also opted for the White Glove Delivery Service, and I cannot recommend it highly enough. On the day of delivery, I received a courtesy call in the morning with an estimated arrival time, which was extremely helpful.
Billy, George and Ray arrived promptly and were a credit to the company. They were professional, polite, cheerful and took great care when bringing the furniture into our garden. Everything was assembled and set up within around 30 minutes, and they even connected the gas cylinder to the firepit table and provided clear instructions on how to use and maintain everything.
The level of customer service from start to finish was exceptional. Following our experience, I have already shared photos with friends and family and recommended the company to several people.
After a disappointing experience with another retailer, this was a breath of fresh air. The quality of service, the fantastic range of products, the convenient parking and the attention to detail throughout the entire process made this an outstanding experience.
Thank you to everyone involved. I wouldn't hesitate to shop here again and will certainly be returning in the future.
30. maj 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Pri,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We are absolutely delighted to hear that your experience with us exceeded your expectations from your initial showroom visit right through to delivery and installation. It means a great deal to us that you chose to visit after discovering us on Instagram, and we're so pleased that you found the perfect furniture set for your garden.
Nicky will be thrilled to read your kind words. Providing friendly, knowledgeable and pressure-free advice is something we pride ourselves on, and it's wonderful to hear how comfortable and supported she made your showroom visit. We will also be sure to pass on your thanks to our front-of-house team.
We're equally pleased that our White Glove Delivery Service lived up to expectations. Billy, George and Ray take great pride in providing a professional and helpful service, and we know they will appreciate your recognition of their hard work and attention to detail.
Your comments about the quality of our customer service, product range and overall experience are incredibly rewarding for the whole team. We understand how important these purchases are, and we strive to make the entire process as seamless and enjoyable as possible.
Thank you again for your recommendation to friends and family and for choosing Chimes Home & Garden. We hope you enjoy your new furniture for many years to come and look forward to welcoming you back in the future.
Kind regards,
Chimes
Customer Service Was Very Good
Ordered a large wheeled parasol base from Chimes Home & Garden Ltd. I had to contact customer services as unfortunately our parasol broke before receiving the base and I thought I may have to return it. Customer Services phoned me back the next day to explain my options, they were very helpful. I decided to keep the base in the end and will buy another parasol.
30. maj 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear P Walkington,
Thank you for taking the time to leave us a review.
We're pleased that our Customer Services team was able to help explain the available options and provide the information you needed. We always aim to offer prompt and helpful support, so it's great to hear that your experience reflected this.
We're delighted that you decided to keep the stone filled parasol base and hope it serves you well with your new parasol. We look forward to helping you again in the future.
Kind regards,
Chimes
Excellent communication regarding…
Excellent communication regarding delivery and delivered as expected even although this was 400miles from their retail site. Would highly recommend.
21. maj 2026
Besvarelse fra Chimes Home & Garden Ltd
Dear Roslyn,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you were pleased with the communication from our team and that your delivery arrived as expected, despite the distance involved. We work hard to keep our customers informed throughout the process, so it's great to know this made a difference to your experience.
Thank you for your recommendation. We really appreciate your support and hope to serve you again in the future.
Kind regards,
Chimes
Terrible Customer Service.
Delivered late. No follow up. I had to contact courier and sort myself. No follow up from CS. Product that was eventually delivered was not designed to fit my Chimes table. Contacted CS again who told me it was correct. Advised it was not suitable. Was too big for my 2021 model. Told If I want to send back do it my own cost, and then they would inspect and determine if I get the refund. Abysmal CS. Binned it, they can keep the £. Will never buy from this outfit again. Terrible CS.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Chimes Home & Garden Ltd
Dear Colin,
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
After investigating your order, we can see that your cover pack was dispatched from our warehouse on the same day it was placed. The delivery delay occurred because the parcel was delivered to a neighbour by the courier, and our customer service team spent time helping to establish its whereabouts with the courier once you notified us of the issue.
Regarding the cover itself, our customer service team explained that the cover supplied was the correct model for your table. We also advised that it may be slightly larger than your original cover and suggested tightening the straps for a better fit. We further explained that if you remained unhappy with the product, you were entitled to return it for inspection in line with our returns policy and have a full refund.
We are particularly disappointed to read that there was no follow-up from our customer service team, as our records show that we made several attempts to contact you by both telephone and email to discuss and resolve your concerns, but unfortunately did not receive a response.
We always aim to provide a positive experience for our customers and would still welcome the opportunity to discuss this matter further should you wish to contact us.
Kind regards,
Chimes
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