Chill Chair Anmeldelser 198

When there is an issue, you want customer support and service to be responsive. We experienced it!
The email response and the action that followed surpassed expectations. We highly recommend this relaxing product and the service that backs it up!

I bought a chill chair in June of this year 2025 as a Father’s Day present for my husband…we received the chair and he used it once that day and loved it. However, it would be months later before he wanted to use it again and sadly this time it did not turn on.
I tried charging it with the adapter…Unfortunately , it would not work.
I finally sent an email to their company in December 2025.
I got an immediate response a day later…with a request for me to send a video of the adapter and the chair.
I sent that requested email.
Literally two days later, we got an email with a tracking number that they were sending us a NEW replacement.
I was actually so surprised.
In this time, the world is so jaded.
How wonderful that this chair will come during the holiday season to remind me that there are GOOD HONEST small businesses that really do care.
Thank you so much for this whole experience.
I highly recommend buying from them.
Thank you again,
Jimmy and Fawn Doan

This chair is truly worth the money. A few minutes a day with the massage function is great. Not to mention it also being comfortable as just a sitting chair. And customer support is absolutely amazing. So quick to respond and will handling any question or issue you may have.

An outstanding product with cordless convenience and great engineering. Fast delivery and excellent service.

I recently purchased the SoleMate product from the team at Chill Chair.

It was a seamless transaction process and I had a query during the fulfilment process that was answered promptly.

The product arrived in perfect condition and on time. The ChillChair team followed up post delivery to ensure that I was satisfied with the product. I have been using it daily since its arrival and am very happy with my purchase decision and the purchasing process with the team at ChillChair

I purchased a sole mate for my feet from chillchair. Unfortunately a couple of the programmes became faulty.
The customer service have been outstanding with their contact letting me know that a new one will be sent out as soon as new stock arrives.
I cannot recommend them enough.

Updated review,

Not a scam it's real they just had difficulties during the Christmas period it can happen.

Product has arrived and is working build quality is ok although please improve the seat button it's so cheap and the button is loose not sitting tightly in fitting hole but it works.

I was notified about each step on the process.
Really nice touch.

Beyond being an excellent and beautifully designed product, the caliber of customer support has been absolutely exemplary. Angel and her team truly care about the customer experience and have provided unparalleled assistance and communication.
We highly recommend the chill chair and have the highest level of confidence in the support you will receive throughout the entire process.

’ve been using sole mate every day since I received it Recently, I was diagnosed with arthritis in my feet to the point where I couldn’t walk. I can’t even begin to describe how much this has changed my life. After just one cycle, my feet have healed, and I can walk again. So, thank you so much again!

Great customer service from Emma and the team. Buy with confidence, they will look after you.

Easy to unpack and assemble (just a few parts to click together), looks great and works perfectly - definitely worth the investment and I'm very glad we purchased.

I first purchased the Chill Chair which my family loves!! A few months later I've purchased the Sole Mate Foot Massager to pair with our lovely Chill Chair. Highly recommend both.

This company exemplifies excellence through its exceptional service, prompt responses, and prioritisation of customer needs. Customer satisfaction is of utmost importance, and the overall standard of customer service provided is commendable.

Excellent communication from start to finish. Quality product and received in a timely manner, even during the Xmas rush. Highly recommend

Very bad service. I placed an order on the Black Friday offer and they accepted the order as well. After multiple follow ups they came back and said that the offer was not valid any more as they ran out of stock. There is something called as commitment and the company surely does not have it.

I recently purchased a massage foot stool from Chill Chair, and I couldn’t be more impressed. After about four weeks of use, I encountered a minor issue with the product. I reached out to their customer service, and I was blown away by how responsive and helpful they were. They quickly asked for a video of the issue and, once received, they promptly sent me a brand new replacement within a week. Throughout the entire process, they kept me updated and made everything smooth and stress-free. I highly recommend Chill Chair for their outstanding service and quality.

The ottoman exceeded my expectations and the customer service was pleasant. Highly recommended. Considering the chair for my home office. Husband loved his anniversary gift!

My chair has not arrived yet, however the experience with Rey and the team has been first class from the start. I was unsure about making a purchase at this price point, but their clear communication and genuine support made the decision easy. I will update this once the chair is delivered, although based on the service so far I am expecting it to be a ten out of ten.