Wonderful set of patio furniture. Good quality - lovely smooth teak. Relatively easy to put together - and very solid once done. Looking forward to it lasting many years.
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Se, hvad kunderne siger
Fantastic Glass Table, amazing wooden stand. The delivery guys were great very helpful and they gave me a courtesy call before delivery. The Base of the Table & Glass Top was very well packaged and de... Se mere
Understandably there was a six week delivery period eventually; mainly because we ordered during the busiest time. Our real furniture was delivered safely and we’re happy with the quality of the teak... Se mere
DO NOT BUY 🤬 Teak furniture literally crumbled to pieces in 5 years. Supposedly should last a lifetime. Some components may be teak but the actual structure holding it together is definitely no... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Teak Garden Furniture, ceramic dining tables root dining tables rattan garden furniture manufacturer uk
Kontaktoplysninger
Storbritannien
- chelseahomeandleisureltd.co.uk
3,7
Middel
42 anmeldelser
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Wonderful set of patio furniture
Wonderful set of patio furniture. Good quality - lovely smooth teak. Relatively easy to put together - and very solid once done. Looking forward to it lasting many years.
28. april 2026
Good product and very happy with…
Good product and very happy with chairs.
Response time re delivery date was a little slow, but worked well on the date that was then finalised. .
10. juni 2026
Would not recommend
Initially asked their customer services a question, never received a reply (in their what’s app customer service option).
Ordered item, shows available to order on website. Received a refund, no explanation or any reason given. Terrible customer service and communication.
2. juni 2026
Uopfordret anmeldelse
Product was on website
Product was on website. Received a refund about a week later. No comms, no explanation etc.
26. april 2026
Very reliable kept me updated about my…
Very reliable kept me updated about my order. Fast service. Staff very friendly and helpful
Really recommend
Julie Clamp
4. marts 2026
Uopfordret anmeldelse
Had my table delivered last week opened…
Had my table delivered last week opened it the weekend & it’s absolutely amazing very well made would buy again in the near future so thank you one happy 😊 customer
17. februar 2026
I bought a Teak Garden Furniture set a…
I bought a Teak Garden Furniture set a year ago from the ideal home show absolutely over the moon with the workmanship and the quality I can’t recommend Chelsea Home leisure enough a very satisfied customer here
12. marts 2025
Uopfordret anmeldelse
Table and chairs
I was very impressed with my outside furniture my husband bought the table with recliner chairs for me at Christmas from David had a great deal can't wait until the summer comes now to have a bbq and use it all
13. december 2025
Uopfordret anmeldelse
Very pleased with my purchase kept…
Very pleased with my purchase kept informed on delivery will definitely be buying again
30. januar 2026
Uopfordret anmeldelse
Amazing quality
Amazing quality, great customer service, there was a 6-8 week delivery date which I was happy to wait for because when it was delivered it was absolutely perfect!
10/10 I thoroughly recommend.
30. november 2025
Uopfordret anmeldelse
I Would highly recommend Chelsea home…
I Would highly recommend Chelsea home &leisure just had delivery of my teak root coffee table and I love it, and the two young guys that delivered it were very helpful and nice too thanks
12. februar 2026
Uopfordret anmeldelse
Still awaiting delivery
12. januar 2026
Besvarelse fra chelsea home and leisure
Dear Peter we’re sorry to hear that you haven’t received your cushions .according to the tracking information provided by parcel to go the item is marked as delivered
We understand how frustrating this can be and we would be happy to look into this to this further for you please contact us directly with your order number so we can investigate further with the courier and help resolve this as quickly as possible
Terrible experience with this company
Terrible experience with this company. Bought a coffee table and the quality wasn't what we were expecting, so we emailed on the same day it was delivered asking to do a return. Have sent numerous emails and left numerous messages with their AI assistant over a 4 week period but have heard nothing back. Order number is 6490. I will be raising a complaint to The Furniture and Home Improvement Ombudsman and Trading Standards if I dont hear back within next couple of days
4. august 2025
Uopfordret anmeldelse
Besvarelse fra chelsea home and leisure
We’re sorry to hear you’re unhappy with your purchase and particularly concerned to read that you feel your communications have not been responded to. We will review this internally as a priority.
For clarity, this order was placed as a business purchase. As such, it does not fall under consumer distance selling regulations, and returns are handled in accordance with our business terms and conditions.
That said, we are always willing to review concerns regarding product quality and discuss reasonable solutions where appropriate.
Please contact us directly at quoting order number 6490 so we can investigate this properly and respond without further delay.
A very good purchase and excellent quality.
You asked the question before the goods had arrived at 8pm.yesterday. Nevertheless, we are very delighted with the high quality and finish of the table.
It is exactly what we wanted.
3. august 2025
Excellent product
Excellent product, amazing quality and fast delivery. I’ve bought several items and would highly recommend
24. maj 2025
DO NOT BUY 🤬
DO NOT BUY 🤬
Teak furniture literally crumbled to pieces in 5 years. Supposedly should last a lifetime. Some components may be teak but the actual structure holding it together is definitely not. It is like sponge and just crumbles in your fingers.
2 chairs just completely collapsed beyond repair and the table is barely holding onto it’s frame.
Customer service is a BOT so I have had no response back from them whatsoever.
The initial delivery may look great and we have had 5 years use from it but Teak is meant to last 30-50 years which is why we invested in this furniture.
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra chelsea home and leisure
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing issues with your teak furniture after five years.
Teak is a natural hardwood specifically chosen for outdoor use because of its durability. However, as a natural material, it does require periodic care and maintenance to preserve its structure and appearance over time. Regular cleaning, appropriate treatment, and protection from prolonged harsh weather conditions all play an important role in its longevity.
After several years of outdoor exposure, natural movement, weathering, and joint loosening can occur — particularly if maintenance has been limited.
That said, we would be more than happy to review the situation for you. Please contact us directly with photos and your original order details so we can assess the condition and advise on the best possible next steps.
The teak root table Chelsea Home and…
The teak root table Chelsea Home and Leisure supplied it perfect, exactly what we wanted. I have to be honest and say that I was really nervous about ordering a table I hadn’t seen but I worried for nothing. I could look at it all day.
11. marts 2025
Chelsea Home & Leisure Dining Table
High Quality Product. We purchased a root Dining room glass top table. It was of very high quality and looked amazing. The delivery experience was great with all communications regarding dates and timings etc. I would highly recommend Chelsea Home and Leisure.
3. marts 2025
DO NOT BUY - Rattan Firepit set luxury edition
We bought the Rattan Firepit set luxury edition. It arrived with no fixings to assemble the table. My complaint was replied to with a video of how to assemble the table, but still no fittings! I went out and purchased the fittings to assemble the table and then discovered that there were insufficient glass beads to fill the firepit to the level stated in the instructions. A further complaint ref no fittings and insufficient glass beads tried to tell me that the manufacturers instructions were wrong!! This purchase has been a nightmare since the day that it arrived. DO NOT BUY FROM THIS COMPANY!!!
2. januar 2025
Uopfordret anmeldelse
Besvarelse fra chelsea home and leisure
We’re genuinely sorry to read that you’ve been disappointed with your experience, as this is certainly not the standard we aim to provide.
With regard to the fixings, these are normally supplied within the packaging, and we regret if they were not included in your set. We would always be happy to send replacement fittings immediately once notified.
In relation to the glass beads, the quantity supplied is based on the manufacturer’s recommended safe operating level for the firepit. Instruction booklets can occasionally contain generic diagrams, and the safe fill level may differ slightly from the illustrated example. Safety is always our priority when advising customers.
We’re sorry that this situation has caused frustration and would welcome the opportunity to resolve matters properly. Please contact us directly with your order details so we can review everything again and ensure a satisfactory outcome
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