Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Chaser Communications is an independent telecoms company based in Newcastle in the North East of England and is rapidly expanding throughout the UK. We work closely with UK Businesses of all sizes, drawing on over 20 years communications experience to provide a complete, impartial range of telecoms, mobile phone, VOIP, I.T. Services, phone systems, broadband and photo copier products, services and solutions. At Chaser Communications, we proudly partner with BT Wholesale to deliver powerful, reliable telecom and broadband solutions backed by the UK’s leading network.
184 Portland Road, NE21DJ, Newcastle, Storbritannien
2,8
6 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This in one of the worst telecoms and companies I have ever dealt with. Not only was the product mis sold originally, but there are hidden clauses everywhere when you come to the end of the contract and wish to terminate the services. They have left us no option but to escalate the matter and look at taking legal proceedings
Incompetent liars , lied to by their sales representative and the company owner.
16 months into a 5 year contract so this is not a knee jerk response.
Major problems with the phones from the start which they could not fix, multiple wrong bills overcharged , waiting 11 months for the BT cancellation fees to be refunded, an account manager that refuses to return my calls . THE MOST DISGUSTING COMPANY I HAVE EVER THE MISFORTUNE TO DEAL WITH IN 30 YEARS OF BUSINESS!
Sadly more lies with regards your comments on fixing my problem, at no time did your “engineers” fix the problems !
I complained repeatedly about the errors in my billing with absolutely no results . I had to cancel my direct debit before anyone took notice. Then I was threatened with disconnection.
It really is sad that it takes a bad review before anyone actually apologises for what was simply dreadful service.
Besvarelse fra Chaser Communications Ltd
Thank you for your feedback William, I have raised your concerns to the relevant departments. I understand that the phone problems encountered in the transition period were inherited from your previous provider Eclipse, to date all problems have been remedied through multiple engineers being sent to your site free of charge. I have investigated your invoices with the billing department and can confirm your issue was resolved a few months ago and have confirmed you are now happy with your invoices. We were unable to process your BT cancellation fees due to receiving an incorrect invoice however once this was sent correctly I can confirm the payment was made. However you can call us on 01912723260 if you require any further services to be looked into our lines are open 24/7.
I have always been happy with our experience and support from Chaser, the customer services will go the extra mile to resolve any issues.
Besvarelse fra Chaser Communications Ltd
Thank you for taking the time to submit your feedback David. We are happy to hear it!
I have always been very happy with our experience with chaser communications.
Besvarelse fra Chaser Communications Ltd
Thank you for your feedback!
This company are masters of the hidden charge and small print extra's. Once in a contract with them you will be find yourself penalised for every corner until you try to end the contract when a raft of new charges appear. Even their chosen Finance company BNP Paribas have exit clauses known only to themselves.
Besvarelse fra Chaser Communications Ltd
Hi John,
We're sorry to hear that this is your experience. Could you give us a call on 01912723260 to discuss the charges on your contract. If you would like your contracts to be emailed over to you please also let us know and this can be arranged.
Yet another unsolicited phone call from this company (despite being registered with the Corporate TPS) when I asked for our details to be removed from the database the agent hung up
Besvarelse fra Chaser Communications Ltd
Hi,
Thank you for bringing this to our attention. We have since implemented better practices to ensure this issue does not reoccur.
We appreciate the time you have given us to help improve our processes going forwards.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
