Charlotte Mills Anmeldelser 90

TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

This is by far the best customer service I have ever experienced. I fell in love with their shoes online, but living in Australia I was nervous about how exchanging a size would go! Alex has been so i... Se mere

Bedømt til 5 ud af 5 stjerner

One of the company’s strongest points is its clear identity. From signature details like embossed shoe soles with poetic messages to delicate embellishments such as pearls, lace, and metallic finishes... Se mere

Bedømt til 5 ud af 5 stjerner

The shoes I purchased are incredibly comfortable and great quality. I can't wait to wear them on my wedding day! Additionally, the customer service provided by Alex last month was exceptional - she we... Se mere

Bedømt til 5 ud af 5 stjerner

Shoes posted out quickly, when they arrived they were more beautiful than the pictures online and better quality than expected. You can tell the care/attention to detail that goes into making each pai... Se mere

Virksomhedsoplysninger

Skrevet af virksomheden

At Charlotte Mills, we craft more than bridal footwear and clothing; we create timeless treasures for all your 'I do' moments. Our designs blend heartfelt sentimentality with bold elegance, ensuring that from the aisle to anniversaries, every step you take has style and every moment that meaning. Because some moments in life deserve a perfect fit.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

90 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 80 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Highly recommended

Beautiful surroundings, lovely attentive staff who make the occasion special.
Stunning designs and the quality is exceptional...even down to the packaging when the products arrive. Highly recommended

4. oktober 2024
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

Thank you so much for the lovely feedback Christine, this truly means the world to us!
We wish you an amazing and perfect Wedding Day.
Best wishes from the CM Team x

Bedømt til 5 ud af 5 stjerner

✨ The MOST beautiful wedding shoes! ✨

Shopping at The Aisle Edit for my wedding shoes was such a great experience!! The Charlotte Mills collection they stock is absolutely beautiful-there's a style for every bride 🥰

The designs are super elegant with thoughtful details, like the signature ‘Silver Six Pence’, which adds a meaningful unique touch to every pair. I am really impressed by the quality and how comfortable the shoes are, which is so important as I will be wearing them all day✨

The team at The Aisle Edit were incredibly helpful and made the whole process relaxed and enjoyable. They took the time to guide me through the different styles and helped me find the perfect pair to match my dress.

I'm so happy with my Charlotte Mills shoes and would highly recommend visiting The Aisle Edit if you're looking for bridal shoes that are stylish, unique, and beautifully made.

Thank You! To the Charlotte Mills & Aisle Edit team Xx

9. november 2024
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

Thank you Megan for your wonderful feedback!
We are delighted to hear that you enjoyed your Aisle Edit experience. We are so proud of our collections, and to be able to showcase our special products in such marvelous surroundings makes us even prouder! Thank you for sharing your experience with others.
Huge congratulations and well wishes from the CM Team x

Bedømt til 5 ud af 5 stjerner

Gorgeous shoes 🥰

Gorgeous shoes 🥰
I am so excited to wear these shoes!
I went for the Jazzy Pearl. Stunning, classy and great quality 👌
Hassle free and straight forward purchase and returns. I ordered 2 pairs as I was undecided on style.
Would highly recommend x

1. november 2024
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

Thank you so much for your lovely feedback, this means the world to us!
We wish you all the best for your big day...Huge congratulations Jess!

Bedømt til 1 ud af 5 stjerner

Steer clear unless you want wedding shoes that fall apart within hours!

I purchased a pair of what I thought would be luxury wedding shoes & boy was I wrong!

I wore my shoes for 2hrs max & they are falling apart! The lining is coming away from the shoe on both feet!

I contacted customer services who simply said speak to John Lewis where you got them from, funnily enough John Lewis sent me back go Charlotte Mills.

Charlotte Mills customer service claim that the lining coming away after 2hrs wear is reasonable wear and tear & offered for me to send my shoes so they can ‘try to fix them’! I dread to think what state my shoes would be in if I had worn them longer!

I have now gone back to John Lewis and asked them to help resolve this as I am extremely disappointed in 1. The shocking quality of the shoes (I’ve had heels from high street shops last a lot lot longer) and 2. The customer service - or lack of!

21. september 2024
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

Hi Courtney,
We are now in the process of resolving this issue after contact was made via our website.
We were unaware that this review platform was active, as we use reviews io which is linked on our website, therefore we do apologise for the delayed response here.

Bedømt til 2 ud af 5 stjerner

Disappointing quality for beautiful…

Disappointing quality for beautiful shoes. The shoes literally fell to pieces on my wedding day. First, the quote on the bottom rubbed away which I did expect having read others reviews. However, what I didn't expect was a horrible plasticy film dangling unsightly from my shoe. Then, one of the rubber sole pieces from my left hill fell out and hasn't been found. I wouldn't mind if I trekked on hard terrain but I was on carpet and dance floor all day. Would not reccomend.

1. august 2024
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

Hi Charlotte, I'm so sorry you were so disappointed with your shoes.

As the soles of our shoes are leather, the writing can wear down once the shoes have been worn. The plastic film on the soles, is there to keep the soles pristine when trying them on before the wedding. And should be removed before wearing them on your big day, which is stated on a notecard you receive in your shoe box.

If you can get in touch with customer service via info@charlottemillsbridal.com we'd love to chat with you further about this.

Best wishes,
Emma

Bedømt til 1 ud af 5 stjerner

I cringed when I opened the box for…

I cringed when I opened the box for these. Quite tacky shoes, poorly made in a horrible textured finish, and nowhere near as nice in real life as on their website.

1. juli 2024
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

Hey Sky,
We are sorry to hear that you were disappointed with our Shoes.
We apologise for the delayed reply, we were unaware that this review platform was active, as we use reviews io which is linked on our website.
If you would like to chat with the team regarding your purchase, please contact us at - info@charlottemillsbridal.com

Bedømt til 5 ud af 5 stjerner

Just brought the new Mia Pearl and they…

Just brought the new Mia Pearl and they are OUT OF THIS WORLD 😍 not to mention the amazing customer service from Debbie who helped me along the way!

The box they come in is amazing and the little added touches that come with also is so heartwarming. I can’t wait to wear them on my special day in June 2024 🤍

21. februar 2024
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

We are so proud that Our Mia Pearl shoes were a part of your very special day, we hope that you loved wearing them!
Congratulations Chloe, from the CM Team x

Bedømt til 2 ud af 5 stjerner

Poor quality & misleading customers

Firstly, I want to say I purchased two dresses one dress was on pre-order, the other was not. I was expecting to receive the dress that wasn’t on pre-order, but for some reason they held the full order back and did not send the one dress which was available. After ordering the dress in January and by mid February still hadn’t arrived I thought I’d check the website and I was astonished to see that the orders were not going to be sent out until April!! so I contacted customer service and asked to cancel my order because my Hen Party is taking place before then! Next thing I know I get an email saying the order has been shipped today… oh really just now?? So i can’t cancel. Hmm. given that the website says the pre-orders will not be fulfilled until April I thought this was extremely bizarre. Theres clearly some kind of publicity or marketing thing going on and dresses are available, but they are continuing to take orders when they know that supply cannot meet demand perhaps a cash grab?? Over the last few weeks my Facebook and Instagram has been flooded with ads from this company.Anyway the two dresses arrived, the ashley dress in satin with a feather hem. All I can say is - The sizing is completely off, it drowned me, possibly made for very tall women as the dress was past my knees not flattering? I Ordered a size 12 my true size and it fit more like a size 16 and was completely shapeless. The other dress I ordered for My hen Party was the sparkly bobbi dress, the quality and shape is just really bad. The cups on the dress are really ill fitting and the finish and straps feel really cheap. The dress was also really quite thin and see-through, which I was surprised for the price tag. You could see my underwear through it for £160?! the items were well packaged, but that’s really the only positive thing I can say. I will be returning. The juice is just not worth the squeeze.

15. februar 2024
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

Hey Coley,
Firstly, we would like to apologise for the delayed response, we were unaware that this review platform was active, as we use reviews io which is linked on our website.
We will happily discuss further with you, please contact our team at - info@charlottemillsbridal.com
We look forward to chatting with you x

Bedømt til 1 ud af 5 stjerner

Agonisingly uncomfortable

The shoes looked fabulous, and were comfortable on the thickly carpeted floor of the pop-up shop where I tried them on. I chose the Jazzy mid-height block heel and I thought they would be my dream shoe.

Wearing them in the real world was a different experience. After an hour I was in agony. Even for short periods, if you are standing on a hard surface, they hurt like hell. A tremendous disappointment.

12. juli 2023
Uopfordret anmeldelse
Charlotte Mills-logo

Besvarelse fra Charlotte Mills

We are so sorry you were so disappointed with your shoes.
Your feedback addressing the comfort and fit is very important to us, all comments are monitored closely as we are always looking to improve.
Also, we do apologise for the delayed response here, we were unaware that this review platform was active, as we use reviews io which is linked on our website.
If you would like to discuss this further, please contact our Team - info@charlottemillsbridal.com

Bedømt til 1 ud af 5 stjerner

Beautiful shoes on purchase but only…

Beautiful shoes on purchase but only suitable for one wear. I wore them for about 8 hours on my wedding day. 90% of the time indoors and a large chunk of that seated. The soles have completely worn down and you cant read the lovely writing that was etched into the leather. No warning this would happen and so sad and disappointed that this is the case and the lovely wording is no longer readable. They have been cleaned so it is most definitely not dirt. Customer services have told me, that's just what happens with High quality leather. So disappointed because I was thrilled with them when I got them and so sad to see them when I took them off. I presumed I must have had a dodgy pair so reached out for support and that was what I was told. Not good enough for a £200 + pair of shoes.

14. december 2023
Uopfordret anmeldelse

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