Fazian dealt with my purchase in a very friendly, patient, and professional manner despite all my telephone calls and the extreme heat. The whole transaction went very smoothly thanks to him and the... Se mere
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Se, hvad kunderne siger
Had a very good experience , Thankyou Gary Andrew’s you’ve been the best salesman we’ve had in all the years of buying cars, nothing to much trouble and explaining things to us, we r made up with Suzu... Se mere
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Exceptional group of guys with the boss Jonathan willing to come and speak to customers find out our needs and find the right car at the right price. I dealt with Tom and he was brilliant and I thoro... Se mere
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Avoid at all costs. Sold me a used MG 3 with no service history. Missing spare key and faulty rear window. After months of being ignored they finally repaired the window and gave me the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Kontaktoplysninger
603-609 Liverpool Road, PR8 3NG, Southport, Storbritannien
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4,2
God
1 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had a great experience with John
Had a great experience with John, Callum and Louise. Absolutely love the car and the price ! Thanks for all your help navigating to an electric vehicle
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Denise,
Thank you for taking the time to leave your review.
We're delighted to hear that you had a great experience with John, Callum, and Louise at Chapelhouse Suzuki Warrington. It's wonderful to know the team were able to support you through your journey into an electric vehicle and help you find a car you absolutely love at a great price.
We really appreciate your kind feedback and will be sure to pass your comments on to the team.
I found my visit to be very pleasant!
I found my visit to be very professional and insightful.
I was shown a number of different models by Aiden, and I was most impressed by his extensive product knowledge and friendly demeanor.
It turned out he was a musician too! We had a lovely chat and he couldn't have been more helpful
Thanks again, Aiden!
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Max,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found your visit both professional and insightful. It's great to know that Aiden took the time to show you a range of models and that his extensive product knowledge, friendly approach, and willingness to help made such a positive impression.
We're also pleased to hear that your visit felt personal and enjoyable, with plenty of opportunity for a great conversation along the way. Creating a welcoming and relaxed experience for our customers is something we strive for, so it's wonderful to know Aiden delivered that for you.
We'll be sure to pass your kind comments on to Aiden, who will be thrilled to receive your feedback.
Aiden was extremely helpful and…
Aiden was extremely helpful and knowledgeable. I even called to ask a couple of questions after my visit, and he was all too happy to help. Excellent customer service from a knowledgeable and friendly salesman.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Andrew,
Thank you for your excellent review.
We're delighted to hear that Aiden provided such helpful and knowledgeable service throughout your experience. It's especially pleasing to know that he continued to support you even after your visit, taking the time to answer your questions and ensure you had all the information you needed.
Providing friendly, knowledgeable, and accessible customer service is something we take great pride in, so your feedback is greatly appreciated. We'll be sure to pass your kind comments on to Aiden.
Thank you for choosing Chapelhouse, and we hope to welcome you again in the future.
Aiden was very knowledgable on the…
Aiden was very knowledgable on the omoda 5 I was planning on purchasing, he gave me a test drive and helped me fill out the necessary paper work. Made me feel very comfortable and excited about my new car. I will be coming back in the future if I ever need a car again! Excellent
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Ella,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Aiden's knowledge of the OMODA 5 and support throughout the process helped make your experience both comfortable and exciting. From the test drive to completing the paperwork, it's great to know he provided the guidance and reassurance you needed when choosing your new car.
Your kind comments mean a lot to us, and we're especially pleased to hear that you would return to Chapelhouse in the future. We'll be sure to pass your feedback on to Aiden.
We hope you enjoy every mile in your new OMODA 5 and look forward to welcoming you back in the future.
Faizan was very helpful and sorted…
Faizan was very helpful and sorted everything out from start to finish. Excellent .
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi TruckerLee,
Thank you for taking the time to leave your review.
We're pleased to hear that Faizan was very helpful and took care of everything for you from start to finish. It's great to know you had an excellent experience with us at Chapelhouse Suzuki Blackburn.
We really appreciate your feedback and will be sure to pass your comments on to Faizan and the team.
Very attentive and understanding bunch
Very attentive and understanding bunch, made me feel welcome on arrival and outlined all models, specification and catered for my needs and beat the deal i had already been offered, i would thoroughly recommend the sales team at Jaecoo
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Jonathan,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that you felt welcomed from the moment you arrived and that the team were attentive in explaining the different models and specifications to suit your needs. It’s also great to know that we were able to put together a strong offer for you and provide a positive buying experience.
Your recommendation of the sales team at Chapelhouse OMODA & JAECOO Blackpool means a great deal, and we’ll be sure to pass your kind comments on to them.
Thank you again for your support, and we hope you enjoy your new car.
£100 Refundable Deposit
ADDED:
Following my original review below, Suzuki Blackburn contacted me first thing the next morning and discussed the issue with me. To be fair, the explanation given was reasonable, even if the refund process itself should have been tighter and not have taken that long in the first place.
That said, I do appreciate that they responded quickly after the review, took the complaint seriously, and handled the conversation professionally. I have therefore amended my review to reflect that the matter was acknowledged, addressed and sorted. Thank you.
ORIGINAL REVIEW:
Paid a £100 “fully refundable” deposit after being repeatedly assured there would be no issue getting it back. Two months later, after three separate phone calls chasing it, I’m still waiting.
If you advertise something as refundable, then refund it. It’s that simple. Customers should not have to repeatedly chase their own money.
Trust matters in this business, and right now Suzuki Blackburn have done a very poor job of showing any. Extremely disappointing experience.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Kerry-Lee,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience regarding the refund of your deposit. We completely understand your frustration, especially after being assured that the deposit was fully refundable and then having to repeatedly chase for an update over such a long period.
You are absolutely right that customers should not have to continually follow up to receive money that is owed back to them, and we appreciate how this situation has impacted your trust and confidence in us.
This is clearly not the level of service we aim to provide, and we would like the opportunity to review what has happened and ensure the matter is resolved properly. Please contact our customer experience team on customercareblackburn@chapelhouse.co.uk so this can be investigated as a priority.
Thank you again for bringing this to our attention.
Conan personally handled the full…
Conan personally handled the full experience from start to finish, he was polite, informative and very helpful. The team even assisted us signing in our phone. Overall 10 out of 10
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Rob,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that Conan personally looked after you throughout your experience and provided such a polite, informative, and helpful service from start to finish. It’s also great to know the team were able to assist with getting everything set up on your phone to make things even easier.
Your “10 out of 10” feedback is hugely appreciated, and we’ll be sure to pass your kind comments on to Conan and the team at Chapelhouse Suzuki Blackburn.
Thank you again for your support, and we look forward to welcoming you back in the future.
We ordered an Omoda 5 through…
We ordered an Omoda 5 through Chapelhouse Wigan Suzuki / Omoda in January.
We originally wanted a black vehicle but were told this could take several months. We were advised that a grey Omoda 5 would be available in February, so we agreed to proceed on that basis.
February passed and the car was not supplied.
In March, after chasing for updates, we were told the vehicle would be available within two weeks. That did not happen.
In April, we were told the car had landed and was awaiting DVLA registration, which gave us the impression it was close to handover. That also did not happen.
We were later told that the original vehicle had an issue, had been rejected, and that a replacement had been allocated. We were advised that this replacement was expected around the second week of May. That timeframe has now passed as well.
The latest update is that Chapelhouse are still “awaiting the stock to arrive”, that the cars “will be here this month”, and that it “should be any day now”. We are now nearly into the fourth week of May and still do not have the car.
The most frustrating part has been the complete lack of communication. At no point have Chapelhouse Wigan Suzuki / Omoda proactively contacted us with meaningful updates. I have had to chase almost every update myself through phone calls and emails.
I have also raised three formal complaints: two through the online complaints process and one by email. None of them have received a proper response from Head Office. I have had to chase Head Office myself, and even then promised callbacks have not happened.
We now have a courtesy car, which has helped practically, but that does not resolve the wider issue. We have been left without our own vehicle for a significant period, have had to keep rearranging work, school, nursery and family logistics, and have made decisions based on timelines that have repeatedly not materialised.
Another major issue is that every time we have tried to discuss cancelling the order or having our deposit refunded, a positive update has appeared suggesting the car was close. We have then held off making another decision, only for that update to lead to little or nothing. That has left us feeling stuck in the transaction, because we have repeatedly made decisions based on information that later turned out not to move anything forward.
The issue is not just that the car has been delayed. It is the repeated missed timelines, the lack of proactive communication, the unanswered complaints, and the feeling that we have had to push constantly just to understand what is happening with a vehicle we ordered months ago.
I expect an automated response to this review telling me to contact customer care, but that is exactly the problem. I have already contacted customer care and Head Office more than once. There is little point directing customers to a complaints route if nobody properly acknowledges or responds to the complaints.
I am still hoping the order can be completed, but the experience so far with Chapelhouse Wigan Suzuki / Omoda has been extremely poor.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi John,
Thank you for taking the time to set all of this out in detail.
I’m very sorry to hear about the experience you’ve had with your Omoda 5 order. The repeated missed timeframes, lack of proactive communication, and the fact that your formal complaints have not been properly acknowledged or responded to are not the standards we expect of ourselves, and I completely understand your frustration given the length of time this has been ongoing and the impact it has had on your day-to-day arrangements.
You are also right to highlight that being given repeated positive updates without a clear outcome has understandably left you feeling stuck in the process, and that is something we need to take seriously and address.
Rather than directing you back into another general complaints route, this needs to be reviewed properly at senior level. I will ensure your case is escalated again with all relevant details so it is looked at as a priority, including the communication breakdown and the history of updates you’ve outlined.
You should receive a direct response from a senior member of the team, and we will make sure your situation is reviewed in full rather than handled in isolation.
Thank you again for raising this, and for continuing to engage despite how frustrating this experience has been so far.
Salesman not to be trusted promised …
Salesman not to be trusted promised certain things like the protection package would be applied? When asked if you get a warrant he replied no it's been done for free! It wasn't a freebie it was what was agreed!
Car dirty and not showroom ready when collected. Car returned to have protection applied then salesman noticed 3 scratches??? Not! trying to get his revenge for being called out?
Noticed a scratch on alloy! Apparently I had curbed the car?
That was going to be sorted also? apparently not took it back in so manager could take a look? Waited 25mins no show so left.
Car is nice just hope I don't have any problems as wouldn't want to deal with dealership again. Go to a different MG dealership is my advice.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Joanne,
Thank you for taking the time to share your feedback.
I’m very sorry to hear about the experience you’ve described. The issues you’ve raised around the agreed protection package, vehicle condition on collection, and the handling of concerns afterwards are clearly not the standard we aim to deliver, and I can understand why this has left you feeling frustrated and disappointed.
It’s also concerning to hear that you felt your concerns were not properly reviewed on your return visit and that you were left waiting without support. That is not acceptable customer care.
While we can see you’ve already raised these points at the time, I would still like to ensure this is properly reviewed by the relevant management team so the full circumstances can be looked into and addressed appropriately.
If you’re willing, please contact our customer experience team on customercaresthelens@chapelhouse.co.uk and ask for this to be escalated directly to the management team so we can formally re-examine what happened and respond in full.
Great experience
The service I received from the team at Chapel House Blackpool was excellent. I had visited several other dealership and I had been so disappointed with pushy sales people that didn't listen. The team at Chapel House, Tom particularly were a dream. Not pushy but helpful and the communication was superb! I love my new car and they continue to be supportive post completing the purchase. As a sales manager myself I am not easily impressed but safe to say I have been. Thanks so much Tom you were awesome! Would recommend and have recommended already.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Emma,
Thank you for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear that your experience with the team at Chapelhouse OMODA & JAECOO Blackpool stood out so positively, especially after visiting other dealerships. Providing a helpful, relaxed, and customer-focused experience without any pressure is exactly what we strive for.
It’s wonderful to hear that Tom made such a great impression with his communication and support throughout the process and even after your purchase was completed. Receiving feedback like this from someone with your own sales management experience makes it even more appreciated.
We’ll be sure to pass your kind words on to Tom and the wider team — they’ll be thrilled to hear your comments.
Thank you again for your recommendation and support, and we hope you continue to enjoy your new car.
My motability car went in for a service…
My motability car went in for a service back in March. The timing cover case came up on the service as leaking .They booked car in for the 6 th of May took car in service reception were call you later today when car as been done .No phone cal so I called them was told be two days maybe 3 waited the 3 days .Then its going to be another 3 weeks drove past on Sunday car hadn't moved from where I left it .So put in a complaint then gets told my car perfectly safe to drive won't get no worse or no better and car ready for collect and there give me a date to bring car in to be fixed sameday 3 days later still waiting for a date ive now changed dealership as they kept my car for almost aweek knowing motability are paying for an hire car when my car is perfectly safe to drive there good at repairing cars for cash customers but when it comes to a warranty repair your shoved to bottom of the pile and had no intention of doing it there loss as I was getting the mg hs hybrid in January
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Raymond,
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration and disappointment caused by the handling of your vehicle repair.
We completely understand your concerns regarding the communication, the length of time your vehicle was kept without clear updates, and the confusion around whether the car was safe to drive. This is not the level of service we aim to provide, particularly for our Motability customers who rely heavily on their vehicles day to day.
We’re also sorry to hear that this experience has led you to change dealerships and reconsider your future purchase plans. Your comments regarding the handling of warranty work and customer communication will be escalated to the management team at Chapelhouse MG St Helens for full review.
Thank you again for your feedback, as it helps highlight where improvements are needed.
Wes the salesperson was great
Wes the salesperson was great. Very knowledgeable. Other staff we encountered were very friendly and helpful
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Linda,
Thank you for your kind feedback. We’re really pleased to hear that Wes provided a knowledgeable and positive experience for you, and that the wider team were also friendly and helpful during your visit.
We’ll be sure to pass your comments on to Wes and the team. We really appreciate you taking the time to share your experience and look forward to welcoming you back to Chapelhouse Group in the future.
Really friendly and helpful
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Laura,
Thank you for your kind feedback. We’re really pleased to hear you found the team friendly and helpful during your experience with us.
We appreciate you taking the time to leave a review and look forward to welcoming you back to Chapelhouse in the future.
Great communication
Great communication and felt 100 % satisfied with the service. Wez was very informative and professional. Will definitely recommend..
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Jane,
Thank you for your kind feedback. We’re really pleased to hear you felt 100% satisfied with the service and that Wez provided clear, informative, and professional support throughout your experience.
We’ll be sure to pass your comments on to him. We really appreciate your recommendation and look forward to welcoming you back to Chapelhouse in the future.
I purchased a new car and what an easy…
I purchased a new car and what an easy and stress free experience. I was helped by a gentleman called Dan. He was polite and made me feel at ease. He kept me updated at all times which to me is very important. I would certainly use the company again and would like to hope that Dan is still with the company when I do.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Katherine,
Thank you for your wonderful feedback. We’re delighted to hear that your car purchase was such an easy and stress-free experience, and that Dan made you feel at ease throughout the process. It’s great to know his communication and updates helped make everything clear and straightforward for you.
We’ll be sure to pass your kind words on to him. We really appreciate your support and look forward to welcoming you back to Chapelhouse again in the future.
Great customer service...with a smile 😊
It's been a week since I picked up my new car from Chapelhouse in Warrington. Very pleased with my choice and so pleased I had Louise Hales in Sales to help me choose. Must also give mention to John (Sales)...both were so patient with me while I mulled things over....nothing was too much trouble - great customer service. I would recommend you put Chapelhouse on your list of car dealerships to visit should you be looking.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Christina,
Thank you for your fantastic feedback. We’re delighted to hear that you’re so pleased with your new car and that Louise and John supported you so well throughout the process. It’s great to know they showed patience and made sure everything was handled at a pace you were comfortable with.
We’ll be sure to pass your kind words on to them both. We really appreciate your recommendation and look forward to welcoming you back to Chapelhouse Suzuki Warrington in the future.
Scott was very helpful and patient with…
Scott was very helpful and patient with me as this was my first time buying a car, would 1000% recommend Chapplehouse at St helens.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi AJ,
Thank you for your fantastic feedback. We’re delighted to hear that Scott was so helpful and patient, especially as it was your first time buying a car. It’s great to know he made the experience comfortable and positive for you.
We’ll be sure to pass your kind words on to him. Thank you also for your recommendation—it really means a lot. We look forward to welcoming you back to Chapelhouse MG St Helens in the future.
Recently bought a new mg3 hybrid from…
Recently bought a new mg3 hybrid from Chapelhouse. I mainly dealt with Sam but also got some help from the manager Ben. Sam told me he had not been working at Chapelhouse for very long however this did not come across at all. He had excellent interpersonal skills and wasn't in anyway pushy with the sale. On pick up of the car he had been briefed that I didn't have much time so had prepared all the documents and I was good to go after a quick run down of the essentials. Sam filled in the blanks by sending me an additional personalised video. In addition to all this I was given a good price for my trade in car and the finances were sorted in a smooth and timely manner without any hidden charges. I would certainly by again from Chapelhouse.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Peter,
Thank you for your fantastic and detailed feedback. We’re delighted to hear that you had such a positive experience purchasing your new MG3 Hybrid and that everything went smoothly from start to finish.
It’s great to know that Sam made such a strong impression, especially so early in his time with us, and that his approach, preparation, and follow-up support helped make the process easy and efficient for you. We’re also pleased to hear Ben was able to support along the way and that everything from your part exchange to the finance was handled clearly and smoothly.
We’ll be sure to pass your kind words on to both Sam and Ben. Thank you for your recommendation and trust in Chapelhouse—we hope you enjoy your new car and look forward to welcoming you back in the future.
Avoid ChapelHouse Bolton MG
It has been over 2 weeks since my previous review and over 4 weeks since the deposit was taken and the issue still hasn't been resolved. I did receive a call from ChapelHouse Bolton MG's 'new' Sales Manager' on the 16th April, apologising for Josh Byrom's incompetence/failures and for taking a deposit for a car that did not exist/was available. He advise that Josh would call me the next day to process my refund. 1.5 weeks later and I am still waiting for a call and my refund. Not sure if its just Josh Byrom's incompetence or something more worrying going on at ChapelHouse Bolton MG.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Chapelhouse Motor Group
Hi Hasan,
Thank you for taking the time to provide an update, and I’m very sorry to hear that this situation is still ongoing and has not yet been resolved. I completely understand your continued frustration, particularly given the time that has passed and the lack of follow-through on the actions you were promised.
This is not the standard of service we expect, and I appreciate how concerning this must be for you. Your comments regarding communication and the handling of your refund have been noted.
I will ensure this is escalated again as a priority with senior management so it can be reviewed and resolved without further delay. In the meantime, if you are willing, please contact the Customer Experience Team directly on customercarebolton@chapelhouse.co.uk, so we can take your details and push this forward urgently for you.
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