Chapelhouse Motor Group Anmeldelser 

Went to CH Blackpool to view an ex demo Jaecoo 7, but decided to go for a new one, spoke with Danielle in sales who was informative, professional and helpful.
Bought a new Jaecoo 7 in the colour of my choice and it was ready to collect 7 days later. Danielle constantly kept in touch to keep me updated on the progress and on handover day, she was simply outstanding.
There’s no hard sell required to sell the Jaecoo 7 and I am entirely satisfied with mine and the service I received
Danielle thank you so much for everything it is greatly appreciated 🙌🙌🙌🙌🙌

Danielle was amazing from start to finish, i came in to purchase a jaecoo but wasn’t sure about which model/spec etc. she really took care of me, described which was the best model for my exact needs, very knowledgeable and amazing customer service skills. I was a-bit unsure if i was even going to get a jaecoo at the start but after the wonderful experience i have with Danielle i purchased the vehicle. From the initial overview about the difference models through to fitting my car mats and me driving away with the car, she was consistently professional, very polite and friendly. I will definitely be a repeat customer and also refer any friends and family to Danielle!

Despite numerous visits to sort out the issue with my sat nav from my earlier review , after 4 months i have decided not to give anymore of my time to try and get it sorted .I will just put it down to experience and hopefully nobody else makes the same mistake i did in buying a car from Chapelhouse ( Southport )

Bought a brand new car in June from Bolton MG, still no log book despite numerous calls, emails & complaints and visits . Consistently fobbed off with promises that it will be sorted /investigated/resolved but still nothing.
Now considering taking the matter further , feel completely let down at the lack of customer service.

No pushy sales, and kept informed of progress of sale.

Just bought my new MG from Chapelhouse St Helens, what a fabulous experience from the beginning, I dealt with Alan and from the minute we stepped in the showroom he was great, very knowledgeable and friendly and put up with my million and one questions with a smile every time 😊 got me a great deal and I'm in love with my new car, would definitely recommend them to anyone and will definitely be back next time.

Update to the below review:
Since writing the below review I was contacted by Tom at Chapelhouse who apologised for the lack of customer service I had received and organised the refund for me, the £99 was returned to my account the following day. Wes the salesman mentioned also called me on his return from holiday and also apologised for the length of time it took to return the refund, he explained how busy he had been through the week and that he was sorry for the inconvenience. It’s a shame it took so long to resolve this problem but I’m reassured that Wes is a decent and well meaning salesman and I’ve no doubt that if I needed a car in the future I’d still consider using him.

It’s very hard for me to write a bad review but in this case I have to warn people about my current experience with Chapelhouse Ainsdale. I paid £99 to reserve a car we were interested in, however after seeing the car and driving the car there were a number of issues which meant we opted to go for an alternative elsewhere. Wes, the salesman we dealt with assured me the reserve was fully refundable. I spoke to him face to face and thanked him for his efforts and apologised that we were unable to do a deal, he told me he was busy at that time but would call me later to organise the refund. You guessed it…I didn’t get a call, he didn’t call me the next day either. I called Chapelhouse on Thursday this week and was told ‘Wes was busy but would call me later’ you guessed it again…. He didn’t call me, on Friday I called and was told Wes was on leave they were very sorry but someone would call me later to sort the refund….yep… no call. BE VERY CAREFUL WHEN DEALING WITH WES AND THIS COMPANY!!! Think twice before giving £99 to reserve a car, you may have to wait until they can be bothered to return your calls and actually give you your money back!

Found a car at chaplehouse. Test drove it and left a deposit (none refundable apparently)I delt with Gordon who was amazing. Long story short but I wasn’t happy with the APR from there finance company So I called to back out of the deal. I spoke to Tom who spoke to me like I was something he had stepped in. Telling me “you was happy with the price when Gordon had called you “ I said yeah but on reflection I wasn’t prepared to spend that much and with the car tax I’d have to pay as well it was mounting up. He told me that there was no car tax as you don’t pay tax on electric cars. I explained from April this year you do. He insisted I was wrong and that he would call me back. ( never did ). I decided to sort my own finance out I found a much better deal with a lower APR. The finance company sorted everything for me they sent payment over and Tom kept telling me it hadn’t cleared there end despite Chaplehouse telling the finance company it had. Every call I made to chapelhouse when speaking to Tom I was made to feel like that they were doing me a favour and not me being a customer. I called on Monday and then again Tuesday and was told it’s not cleared and we will call you when it has. At this point I had had enough and said well as I’ve not signed for the car I won’t be going ahead with the purchase and I’d call the finance company and let them know. He told me the deposit I had paid was none refundable even though that had never been said and the car was still on website for sale so had never gone as sold or reserved. I called the finance company who said they would call again as they had been told the money was clear on the Monday. Amazingly 30 mins later Gordan called me and said you can come and collect the car. When I got to chaplehouse a diary was left open on Mondays date that said call (me) and arrange collection ask Tom. ? How could that be if money wasn’t cleared I ask myself. Needless to say buying a new car wasn’t a nice experience from Chappelhouse Bolton. Ive never been treated so bad. Although I do have to say the car was lovely and Gordon is a great sales man and very polite. I’d have walked away if it wasn’t for him.

I dropped my car into chapel house in Warrington to have it serviced on Saturday. On my way home from the garage the rim around one of the back windows suddenly came away partially and was flailing around in the wind banging on the side of the car. By the time I got home the garage was shut. I contacted the garage first thing Monday morning as soon as they opened to explain what had happened and followed up with an email with photos of the damage. I spoke to a nice lady called Sophie who advised me she would check with her team but that it could possibly be booked in for repair on Sat 11th Oct as I work full time and can’t bring the car midweek. I received an email later saying
“I have spoken to the technicians and they have said they never touched the back door of your vehicle. I have just shown this to my manager and he has said we can try and rectify the issue but it would need to come in on a weekday not a weekend.”
I find this incredibly disappointing and very poor customer service from the technicians and the management. Firstly the car was washed so the back windows would’ve been touched. Secondly I am only asking for a simple repair, I can’t understand why it can’t be accommodated on a Saturday. This is not the first time I have had issues with this garage. I have a service contract with them which is supposed to cover MOT also but part way through the contract they refuse to do MOTs on Saturdays so now I have the additional cost of an MOT and when I queried this with them at the time their attitude was appalling and rude. I will not be renewing the service contract with them and I would not recommend them to anyone.

Thank you Toni at MG Southport for your personable approach, knowledge and helpful manner. It was a pleasure to buy a new car from you.

I have just received my new MG from Chapelhouse the help and advice I received from them was excellent my car was done though Motability, from ordering to receiving took around 3 weeks, I would highly recommend using Chapelhouse if you are thinking of getting a new car.

2nd new car with chapelhouse St Helens. Always very helpful. Thanks to the sales team, especially TONY who made sure we were well looked after. Very friendly and professional. I’m sure we will continue to have a very good relationship at Chapelhouse.

Excellent service went above and beyond for everything it cannot fault them whatsoever absolutely amazing Dan sales guy perfect

Had an amazing experience at chapel house! Wes from the Southport branch was extremely informative and helpful. Looked after us and we'll definitely be back buying from Wes at Chapel House for our next car!

Working with Wes at Southport was a pleasure. He helped my partner and I with the purchase of our new car. Very professional, personable, and not pushy at all. We really valued this approach. He explained the process clearly and made the trade in of our old car easy. Thanks very much Wes. All staff friendly and open to help. Would thoroughly recommend the Southport Chapelhouse.

Dear chapel house. Two and a half years on from us rejecting out new car due to a fault that was not disclosed you are still refusing to communicate with us. We have now got the ombudsman’s final and legally binding decision in our favour. Still no contact. I have also logged a complaint a few days ago to see if you will respond this way. Still no contact. I cannot believe that after all this time you still send us emails asking is to buy cars from you/ part exchange our cars but totally refuse to even acknowledge us regarding the complaint that has now gone through both an adjudicator and the ombudsman. I am unsure what this says for the trustworthiness of your company. Please can someone respond to us. I have tried emails, leaving messages and logging complaints. Unless you have several open ombudsman cases you are ignoring I am sure you are aware of who we are and how to ring us. Thank you

Just bought a new suzuki from chapel house St helens.
Scott was amazing and took me through every step of the sale with professionalism and he is very knowledgeable and made me feel so at ease. From signing all the paper work to talking me through all the controls on the car. I have always bought my cars here and would highly recommend Scott and the whole sale team.

Initially look at the Omoda 9, lovely car, quick test drive and I decided it was the car for me, fast forward a few months and the car came in to the dealership, this was mid August, I was told I had to collect the car, why would I put purchase a new car so close to a plate change 25 plate to a 75plate?
I was informed I might not get the deal if I didn't take delivery of the car in August, and?
Poor communication between the sales staff and the sales manager, who wasn't aware I'd sold my part ex, nor that I did not require finance.
There was a change in my personal circumstances meaning I was not in the position to purchase the car.
Wow, attitudes changed pretty quickly, no more nice friendly sales people.
It was made clear by both Ben and Sean I would not receive my £500 deposit. I had not even seen the vehicle at any point.
I thought this a little unusual, so I called another local car dealership and made general inquiries about new cars, deposits and cancellations, their reply "We have every confidence in the Brand, the product and the service we provide we do not need to keep customers deposits to keep the lights on, or pay the bills".
I think this last statement sums up Chapelhouse in Blackpool.

Went into the showroom today, very poor customer services. I needed to be to check I can get into the car as I have medical issues. Was informed cant change anything. When asked about if there was a car I could try outside attitude was so shocking that I left and stated its not good is it? Reply was to say emissions and fumes so cant try but never apologised once. Never asked about one of the numerous cars they had outside and never asked for details to go for a test drive. Back to brand and service I know you had your chance. Maybe look at better sales people or you will not be there for very long. I said I would leave negative feedback and he was not bothered or care! Shame for what seems to be a good new brand of car.

Fantastic service when ordering my new car which I received yesterday thomas was very polite friendly and helpful at all times he explained everything to us including showing us around new car explaining what controls and buttons were for making sure we understood everything before we drove away would I recommend Thomas to friends absolutely he’s a credit to your company thank you Thomas