Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Se mere
Virksomheden har svaret
Always have stock on the items I order. Usually arrive within a few days Will continue to order from them. Note: please stop putting packing tape around the lids.
Virksomheden har svaret
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktoplysninger
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Fremragende
2 t anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
great customer service
courteous, helpful and excellent delivery service. Love the new BBQ!
3. august 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for your kind words, Richard! We're so pleased that Melissa could help you choose the right BBQ, and that our delivery team provided such a great delivery experience. We know that you'll enjoy your new Baron for years to come. Happy grilling! 🔥🔥🔥
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Christine! We're so glad that your online order experience with in-store pick up was straightforward, so you could get your grill back in working order quickly! Happy grilling 🔥🔥🔥
I ordered a BBQ
I ordered a BBQ. I paid for a BBQ that I ordered. They ordered the BBQ I paid for from a supplier. They assembled the BBQ they ordered for me. They delivered the BBQ they assembled for me. The BBQ worked, and was the one that I ordered.
They didn't price gouge me, they didn't play games. It was a pretty straightforward experience. How many words does this review require before I can
5. august 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Rob, we couldn’t have summed it up better ourselves: you ordered a Pit Boss Titan, we delivered a Pit Boss Titan, no games, no surprises.
Thanks for trusting us with your new grill. We’re glad everything was as straightforward as advertised, and we hope the Titan lives up to its mighty name. Happy grilling! 🔥🔥🔥
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing this wonderful feedback, Sabrina! We’re proud to have Sarah on our team — her patience and professionalism shine through in every interaction. We’re so glad she could help you with your new Napoleon BBQ, and that our team could assemble and deliver it ready to go. Happy grilling! 🔥🔥🔥
Good customer service
Good customer service - helpful advice in selecting the BBQ grill I purchased. However, installation was not available until a few weeks later.
25. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Nicola! We’re so pleased that Gary could help you choose the right BBQ. Summer is our busiest season, so unfortunately we weren’t able to assemble the BBQ the same afternoon you purchased it — but we’re glad Emil could deliver your new Napoleon BBQ the very next morning so you didn’t miss out on a weekend of grilling. Happy cooking! 🔥🔥🔥
Was a great experience
Was a great experience. Products worked and looked as advertised. Staff was extremely helpful and great to deal with.
24. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience, Darren! We're so glad that our team was helpful with your Napoleon fireplace purchase, and we hope that you are enjoying your new electric fireplace.
Great Selection and Friendly Service
Great store with amazing selection. Staff are always friendly, and flexibility for either online or in-store shopping. Definitely recommend visiting the store, all kinds of great barbecues and accessories.
22. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Bryce! We’re glad you enjoyed the selection and friendly service, whether online or in-store. Happy to hear your pickup experience went smoothly, and we truly appreciate your recommendation! Happy grilling 🔥🔥🔥
When I ordered it said 3 to 7 days..
When I ordered it said 3 to 7 days... It took over a month to ship
29. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Hi JP, we’re very sorry for the frustration with your order. The Weber part you ordered was not in stock at the time, which unfortunately caused the delay in shipping. We do our best to keep our inventory and timelines as up-to-date and accurate as possible, but there are occasionally delays outside of our control. We always aim to keep parts moving quickly, but in this case it took longer than expected, and we truly apologize for the inconvenience. Thank you for your patience, and we appreciate your feedback.
Sarah was the best salesperson to deal with
Sarah was the best.
Helped me research, made fair recommendations and listened to my purchase criteria.
Delivery/installation service was prompt and professional. For me it’s the only company to deal with for bbq and related needs.
28. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you so much for the wonderful review, Blair! We’re thrilled to hear Sarah made your BBQ shopping experience such a positive one. She takes great pride in really listening and finding the right fit for each customer, so your kind words mean a lot. We’re also glad the delivery and installation went smoothly. We truly appreciate your trust in us as your go-to BBQ store. Happy grilling! 🔥🔥🔥
I shopped for a very long time for the…
I shopped for a very long time for the Napoleon 4 burner bbq and Chadwick's price was the lowest by far including taxes and shipping. The team went above and beyond in arranging delivery for me seeing that I needed it to be assembled before hand and brought to the back yard on my back patio as I live alone and have no one to help. They reviewed the logistics and even though in the end I had them just drop it off in the garage and had someone else help me they still delivered the bbq on time and the grill is amazing!
25. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you so much for sharing your experience, Tiffany! We’re thrilled to hear you found the best price on your new Napoleon BBQ with us. Our team is always happy to go the extra mile to make delivery and setup as smooth as possible. We’re glad everything worked out in the end, and that you're loving the new BBQ already. Happy grilling! 🔥
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Andrew. We're so pleased that Dylan and the team provided great service during your new BBQ purchase. Happy grilling! 🔥🔥🔥
Fast shipping and excellent service…
Fast shipping and excellent service experience overall.
Thank you!
25. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Luc! We're so glad that we could get you the parts to fix up your Lagostina. We will pass along your kind words to the team.
While the staff was great and follow up…
While the staff was great and follow up was also great. I made my purchase in the online store and it was only due to a presumption of the item being in stock and available for same day pick up. This was not the case and as a result I had to make a special trip to get the order when it was available for pick up weeks later. I suggest a disclaimer on the store to advise inventory is not available in real time. My error I guess. Again, staff was great and high marks for Customer service overall.
25. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks for your feedback, Andrew. We’re glad to hear you found our team helpful and that you were happy with the customer service along the way. We understand how frustrating it can be when an item isn’t available right away — we do our best to keep inventory as accurate as possible, but occasionally there can be delays with certain parts like the Weber griddle. We truly appreciate your patience and your suggestion, and we’ll take your feedback into account as we continue improving our online store. Thanks again for your order and for recognizing the team’s efforts!
Quick and easy
One of the knobs on my napoleon BBQ broke and after being on hold with napoleon for hours, I gave up and started looking online. I came across Chadwicks and found the original napoleon knob for much less than I was expecting. I ordered the part and it was delivered very quickly.
24. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks so much for sharing this, Eric! We’re really glad you found the exact Napoleon knob you needed and that it arrived quickly. After the long wait you had with the manufacturer, it means a lot that you came to us — we’re always here to make things simple so you can get back to enjoying your BBQ! Happy grilling 🔥🔥🔥
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Wayne! We're so glad that our team got the parts for your Napoleon BBQ out quickly (and at a great price!), so you could get back to enjoying grilling season 🔥🔥🔥
Not my first choice color but still..
Brian was very helpful. I didn't get the color I wanted but if I were more patient I could have. In any case Im still happy with my purchase and when my son moves out next year he plans to reach out to Brian also. Good people and a good company to deal with.
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks for the kind review, Toni! We're glad that our team was helpful with your purchase. We appreciate your recommendation.
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing a review, Rob! It was our pleasure to help you find the perfect Canadian-made BBQ for your home, and we truly appreciate your support and recommendation. Happy grilling! 🔥🔥🔥
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank YOU, David! We're so glad that our team got your new rotisserie kit sent out on time and at a great price. We appreciate your support. Happy grilling 🔥🔥🔥
Efficient.
Efficient.
Delivered exactly as ordered. Not as quickly as 'you know who' but I had been using my pot without handle covers for years, so was excited to receive them at all. Easy to attach and it's like owning a new pot.
16. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Marguerite, for the great review! We're so pleased that you chose our small Canadian business over the giant 'you know who', and even happier that our team could help bring your Lagostina pot back to its original glory. We appreciate your support, and thank you again!🍁
Very easy to deal with
17. juli 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Robin! It was our pleasure to help you with your outdoor kitchen order. We're so glad that you found the process easy and straightforward. Happy grilling! 🔥
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.