Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Se mere
Virksomheden har svaret
Always have stock on the items I order. Usually arrive within a few days Will continue to order from them. Note: please stop putting packing tape around the lids.
Virksomheden har svaret
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktoplysninger
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Fremragende
2 t anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Walter! We're glad to hear that the Dyson motor worked out, so you could get your vacuum back in business quickly. We're here to help if you need any other parts!
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you. Gillian! We're so pleased to hear that you're enjoying your new Napoleon electric fireplace, and the team provided a great purchase and delivery experience. Stay cozy 🔥
The product which I ordered was the product that i received
The product which I ordered was a perfect fit for my bbq. It came in a reasonable amount of time from when I ordered it.
So I am happy with the product and the service.
1. oktober 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, James! We’re glad the stainless steel cooking grids fit your Napoleon BBQ perfectly and arrived in good time. We appreciate the 5-star review. Happy grilling! 🔥
Napoleon Purview 50-in
I ordered two Napoleon Purview 50-inch fireplaces and had them delivered to Calgary. There was a small mix-up in the first shipment where I only received one, but once I reached out, they sent the second unit right away. I’m really happy with the ordering and delivery process. Now, I’m excited to install them and see how they look in place!
24. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Tharindu! We appreciate your patience while we corrected the initial shipping mix-up and got both fireplaces delivered to Calgary. It’s great to hear everything worked out smoothly in the end. We know your new Napoleon Purview fireplaces will look amazing once installed! 🔥
Excellent service
Excellent service, communication and delivery. Highly recommend!
24. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Cindy! We’re thrilled our team could make your Napoleon BBQ purchase smooth and stress-free. We truly appreciate your kind words and recommendation. Happy grilling! 🔥🔥🔥
Best price by far
Best price by far, fast delivery, attentive service. What more do you want?
19. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Jonathan! We really appreciate you trusting us with your new stove purchase. It’s great to hear you were happy with the price, delivery, and service on your Ambiance Novo wood stove. It was a pleasure getting everything organized for you so quickly. Enjoy your new stove, and thanks again for your kind words! 🔥
Haven't received Package Yet.
26. september 2025
Chadwicks has a Great team to work with!
Right from the start the customer service was fantastic. I reached out by email with a few questions on a Fireplace I saw was on sale and it was responded to promptly. I arranged the order and was even sent the installation booklet because we wanted to get started right away before the item was delivered. We will return when we want to replace our BBQ.
20. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Julia! We’re delighted our team could answer your questions quickly and send the installation guide so you could get started before delivery. Enjoy your new Napoleon electric fireplace, and we look forward to helping with that BBQ upgrade when you’re ready! 🔥🔥🔥
Item was shipped Canada Post but did…
Item was shipped Canada Post but did not arrive due to ongoing postal disruptions. Should have shipped via alternate methods.
Still have not received item.
22. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Hi Rick. Certainly understand your frustration, but Canada Post surprised us, (and many other vendors) with this sudden strike. Good news is that it appears things are moving again and you should have your rack soon.
Gary
Quickly received our complete order
Quickly received our complete order. No hassles.
12. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks very much for the great review. Glad we were able to help with the parts for your Napoleon fireplace and get you warmed up in time for the fall!
Customer Service was Excellent.
18. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Hi David. thanks for the great review. We will be sure and share with team. Wishing you many years of happy grilling with your new Napoleon.
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Good morning, thanks for such a great review. The team works hard to ensure the best prices and stock available for all the grills we carry.
A great first experience with Chadwick's and Hack's!!
Great customer service! Laura and Gary were both amazing and very helpful. Their responses were prompt, very helpful, and kind. I really enjoyed working with the Chadwick's & Hack's team, and I will certainly be working with them again when I am in the market for something in the future. Thank you!
11. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks very much for the great review. All our team works diligently to ensure the highest levels of customer service. We look forward to hearing again from you soon!
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks very much for your great review. We know how important it is to folks to get their Dyson's back in action!
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review! Glad to hear that your are enjoying your new heater and that Dylan was able to assist in getting everything going.
Melissa is absolutely fabulous
Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely manner. She went above and beyond for us and we are completely thankful to her. We will continue to shop at Chadwicks for any further purchases. Thank you Melissa for a stress free shopping experience.
28. august 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thanks very much for such a great review. We treasure Melissa as well and will be sure to share your comments with her. We wish you years of happiness with all the new toys!
Chadwick's still cares even after the sale
Very knowledgeable salespeople. Also, when I had a problem with my barbecue, they contacted the manufacturer to get labour covered. Very customer-focused.
26. juni 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Earl! We really appreciate your kind words about our team and service. Beth and the crew are always happy to go the extra mile to make sure our customers are fully taken care of, even after the sale. Enjoy your Napoleon BBQ, and happy grilling! 🔥
So easy to work with....
So easy to work with..... they did what they said they would at the time promised..... great value.
4. september 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Tom! We’re glad Dylan and the team made everything easy, delivered on time, and hit the value you were looking for. Enjoy your new Napoleon outdoor kitchen! Happy grilling! 🔥
I am very pleased with the efficient…
I am very pleased with the efficient service given. Answered all my questions quickly.
26. august 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience, Carol! We're so pleased that our fireplace experts provided quick and knowledgeable answers for your Vermont Castings stove purchase. Thanks for trusting us with your order, and stay cozy! 🔥
Valor culinary adapter
Able to get what I needed and have it shipped into the States without any hassles.
25. august 2025
Besvarelse fra Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We’re so pleased Laura could assist with your fireplace venting and make the cross-border shipping process simple. We appreciate your business and are always here if you need more fireplace parts!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.