Third time lucky…..I had issues registering a secondary card until I spoke to Hugo. I have to say he was courteous and honestly went the extra mile to ensure it was all set up. He remained with us unt... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I phoned to find out why 2 transactions I attempted to make last week were declined and to seek advice regarding my card which was partly “worn”, so that the numbers were difficult to read. I spoke wi... Se mere
Virksomheden har svaret
I needed to change my email address. I phoned them and it was actioned immediately subject to the security checks as I would have wanted. I later received an email asking me to verify the new email... Se mere
Virksomheden har svaret
The team at Caxton were fantastic sorting out a replacement card days before I was due to fly out to Sicily Kershawn and Winnie were stars and made sure my card arrived on time, and also, they kept... Se mere
Virksomheden har svaret
4,8
Fremragende
7 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful, efficient customer care
Call answered very quickly. Directly through to someone who could help me with my enquiry. Very helpful, friendly efficient staff member investigated my query and resolved it speedily. Great customer care. Thank you!
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We are happy to hear that the issue was resolved quickly and that you were pleased with the service you received. Thank you for your feedback.
I was unable to redeem my balance
I was unable to redeem my balance. Spoke to Keshawn who resolved the situation efficiently and the funds were received the following day
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are so please to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Excellent Customer Service
I contacted the company by E mail & very quickly received an automated acknowledgment reply followed by further E mail from a member of staff. My request was actioned in less than 24 hours. Excellent Customer Service. Would highly recommend Caxton to Friends & Family.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Very professional and customer focussed service
Absolutely spot on service. Quick to respond, proactive on security protocols, professional and most helpful. Thank you
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, His positive attitude and professionalism truly makes our company shine. We will be sure to let him know.
Security query well handled
They treated the query with respect and politeness.
It was a simple but serious situation which was well handled.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your problem was resolved by Keshawn. Thank you for sharing your positive experience with us we appreciate it.
I was in a panic
I was in a panic but the team were brilliant and helped me through and solved my problem cant thank them enough
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
Thank you for a great review we are so please to see that Michael was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Very helpful customer service
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive on . We will be sure to let the team know.
Helpful advice
Hannah was very helpful and explained very clearly what I needed to do to complete the installation of my new card to Apple Pay. She also sent a follow up email to check that all was ok
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that the instructions for adding your new card to Apple Pay were clear. We appreciate your positive feedback on Hannah.
Prompt and helpful replies from Keshawn…
Prompt and helpful replies from Keshawn at Caxton.
Much appreciated.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Keshawn's replies were prompt and helpful. Thank you for sharing your positive experience; it is much appreciated!
prompt and professonal
I had to ring through as my app wasn't working
Kashawn answered swiftly and although some of my issues were delicate, he responded in a proffesional manner and kept me informed on a daily bases until i had my app up and running again.
Manyt thanks
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Keshawn resolved your issue swiftly and professionally. We appreciate you taking the time to share your positive experience and are glad we could help get your app running again.
Great Customer Service
The Caxton Team were incredibly helpful as my bank debit card would not work online to load currency on to my new travel card. This was despite me having spoken to my bank over the last 5 years to ask them to own/solve the problem. The bank were not able/willing to do this, but the Caxton Team solved the issue within an hour of me speaking to them, allowing me to successfully load currency on to my card. I have to say their customer service is excellent & would definitely recommend them to anybody who needs to use currency in their foreign travels.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that Keshawn was able to help you load currency onto your travel card! We appreciate you highlighting our customer service and recommending us for foreign travel currency needs. Thank you for your positive feedback.
Caxton, effective and responsive
So far Caxton’s have been great in New Zealand. Even their support service responded promptly to a query I had. Good work
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate your positive feedback regarding our prompt support and service received by Michael, and thank you for taking the time to share.
Besvarelse fra caxton.io
We appreciate you taking the time to share your positive experience with our customer service. We are happy to hear that Keshawn was helpful!
Easy Finance Abroad and FX savings.
As someone who lives between the UK and Spain, the Caxton card makes everyday transactions easy and saves significantly on FX rates. Brilliant Customer Service too.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that our card simplifies your transactions between the UK and Spain and offers great FX rates. We appreciate your kind words about our customer service!
Quickly understood and sorted my query…
Quickly understood and sorted my query with reassurance that new card will be issued in good time.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to see that your query was resolved swiftly by Keshawn, and we appreciate you letting us know that you were reassured about your new card. Thanks!
Brilliant Service from Caxton
I phoned Caxton today with a query regarding the use of my card. I spoke to Hannah Howse and she was brilliant in answering my query promptly and efficiently. Well done.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that your query was answered promptly and efficiently by Hannah. We appreciate you taking the time to share your positive experience with us.
Great customer service with card issue
Had an issue with with my new updated card which was dealt with very professionally. Received in time for Europe trip and assured it would get resolved if it hadn’t. Very happy with the service provided
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that the issue with your updated card was handled professionally by Hugo. We're glad it arrived in time for your Europe trip and appreciate your positive feedback regarding our service.
Hannah
Hannah, made me relax and help me resolve problem with Pin excellent customer service would highly recommend.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear you had a relaxing experience and that Hannah resolved the issue. We appreciate your recommendation and the excellent feedback!
Travel SIM Card
I had a couple of issues while I was abroad and using a travel SIM card. I couldn’t receive the text messages to confirm payment. I contacted Caxton through WhatsApp, only available during UK office hours and during the week unfortunately, however, Lauren was brilliant and sorted everything for me.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We appreciate you sharing your experience. We're happy to hear that Lauren helped resolve the issue.
Kershaw Farquharson was extremely…
Kershaw Farquharson was extremely helpful
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra caxton.io
We're happy to hear that you had a positive experience. Thank you for sharing your feedback about Keshawn. We appreciate it greatly.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.