I bought online the watch, and it should be delivered in 3-5 days.( I needed it as a gift) After 5 days I called them because I didn’t see the shipping information, and was told sorry but we still pro... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do not buy from Casio America. I received a watch that is completely defective — it can’t keep time, off by several hours, and I only noticed after 30 days return period. When I tried to get a replace... Se mere
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Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Casio Computer Co., Ltd.
Kontaktoplysninger
Mount Pleasant Avenue 570, 07801, Dover, Tyskland
- casio.com
Dear Casio,
Dear Casio,
I am writing to bring to your attention a concerning issue I recently faced with your watch repair service. I have been a loyal customer of your brand for many years, and I have always been impressed with the quality of your products. However, my recent experience with your watch repair service has left me feeling frustrated and disappointed.
I recently sent my Casio WSD F20 for a routine software repair as it was not connecting to my phone. I realized that the watch software was old as it wasnt used for over a year and the phone software has been updated and it never connects. Only to be shocked when I received an estimate for the repair cost. The cost of the repair was significantly higher than the cost of the watch itself, its 3 times the cost. I understand that repairs can sometimes be costly, but I feel that this estimate is unreasonable and not in line with the value of the watch, as I seen many complaints online forums about the software issue connecting to phone.
As a consumer, I expect that the repair cost for a product should be reasonable and in proportion to the cost of the product itself. The high repair cost has left me feeling like I would have been better off purchasing a new watch, which is not a desirable outcome for a loyal customer like myself.
I would appreciate the opportunity to discuss this issue further with a representative of your company. I believe that there must be a solution that is fair and reasonable for both parties, and I am confident that we can resolve this matter to my satisfaction.
Thank you for taking the time to read my letter. I look forward to hearing from you soon.
Sincerely,
Harry
Reply from Casio asking me to contact Japanese company. This is highly unacceptable:
Feb 10, 2023, 16:15 EST
Dear Harry,
Thank you for contacting Casio America. We are deeply sorry for the negative experience you have encountered at the service center in your area which caused you to reach out to Casio America. Unfortunately Casio America does not have any authority over or responsibility of the repair center that provided the repair as we are both subsidiaries of Casio Computer Company in Japan. If you wish to pursue this matter further please contact either the repair center again or Casio Computer Company at casio.jp
Thank you for choosing Casio America.
13. december 2022
Uopfordret anmeldelse
Casio USA does not honor it's return…
Casio USA does not honor it's return policy. DO NOT BUY. I requested cancellation of a G Shock hours after I ordered it online. Was told that it was already shipped and I should refuse delivery. I did and a week later the same watch was sent back to me in a different package.
I can not get a reply to my multiple emails. They just don't seem to care after the sale. DO NO BUY. The 30 day return window is running out. DO NOT BUY FROM CASIO USA.
7. januar 2022
Uopfordret anmeldelse
Horrible support
I was talking to Casio about an issue I had with their product then they just hung up on me
22. december 2021
Uopfordret anmeldelse
Asks for help locating a particular…
Asks for help locating a particular bracelet for my watch. As of now, week(s) later. No response. My start rating goes down as time goes by.
19. december 2020
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.