Casinoprestige721 Anmeldelser 31

am leaving this review to formally document a serious failure in responsible gambling procedures, not simply a customer service complaint.

I clearly and explicitly disclosed to your support team that I was experiencing gambling-related problems and was seeking help and immediate account closure. Despite this disclosure, I was offered free spins, and I was also advised that further deposits would be required in order to receive additional free spins. This was entirely inappropriate, directly contradicted my request for help, and should never occur once a customer has admitted gambling harm.

When a customer raises responsible gambling concerns, operators are expected to immediately prioritise customer safety, not attempt to retain activity through promotions or incentives. Offering free spins in this context raises serious concerns about whether responsible gambling obligations are being followed in practice.

I formally requested a written explanation and acknowledgment from Peter and/or Joy and set a clear deadline for a response today. That deadline has passed. No explanation, apology, or acknowledgment has been provided, nor has there been any meaningful engagement with the concerns raised.

Additionally, I was advised that I was entitled to a refund, yet there has been no confirmation, update, or processing of this refund. This lack of communication leaves me with no confidence that the matter is being treated appropriately.

As a result of the failure to respond within the timeframe given, I have no option but to escalate this matter. I am now raising this with the UK Gambling Commission, the operator’s Alternative Dispute Resolution provider (IBAS), and other relevant bodies. I have retained full records and screenshots of all interactions.

While I acknowledge that my account has now been closed, this situation should never have occurred. How an operator responds when a customer openly discloses gambling issues is critical, and in this case it represents a serious and concerning failure that warrants scrutiny.

This review is being posted as a factual public record after reasonable opportunities were provided for the operator to address the matter responsibly.

Loved the site played for months withdrawel i got payed out 900 win .will use the site again.

Bonsoir ,
Site à ne pas visiter c'est un site de voleur , j'adore le casino mais chez eux prestige 721 rien pas un seul gain même pas donner l'envie de rejouer c'est plat très plat ....c'est un site preneur d'argent rien de plus .... pas un seul bonus pas un seul geste commercial le but est de prendre votre argent c'est tous à éviter.... svp ne mettez pas d'argent dans ce casino croyez moi vous n'aurez rien !!!

you don't receive any money back when you withdraw can't get hold of them to ask why but they are happy to take your deposits but if you win you can't withdraw it another scam of a site stay well clear

I've been using this site for about 6 months. It has loads of bonus offers and the more you play the more bonuses become available. 35x wagering on most bonuses which is a bit steep but similar to most other sites. Negatives.. Minimum withdrawal is £100 and withdrawal process takes ages.. Withdrawal can be pending for a week or so but in my experience it does get paid eventually.

Gave me the run around for over a week and then claimed that I exceeded the spin limits, nowhere on their site there is any.

They then voided my winnings of 4k and gave me my £20 back but I cannot withdraw as it is not their £100 withdrawal (minimum).

AVOID THIS AWFUL site.

Get this site taken down

Fake casino constant text messages every day from these crooks no account with these scam artists just have to look at the name of the casino . prestige721 sounds dogey next week it will be 722