CASETiFY - HONGKONG Anmeldelser 452

TrustScore 2.5 ud af 5

2,6

TEST, 999077 Hong Kong, HK


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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

I’m giving this 2 stars because, to be fair, the case itself is actually pretty solid. It feels sturdy, well-built, and offers good protection — no complaints there. What really let me down w... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Garbage company Garbage company. They never sent me my 150-160$ order and costumer service has completely ignored me. I’m very upset with this company and no longer trust them. Order#: 30685004

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I found the entire shopping process easy and effective. The product was exactly as represented online. I chose a translucent case with a giant mirror ball. It’s fabulous! The case is surprisingly ro... Se mere

Bedømt til 5 ud af 5 stjerner

Siempre veía por redes sus productos hasta que me decidí a comprar la funda para mi iPhone 17 pro Max y de verdad que he quedado encantada, son además de bonitas, fuertes y muy bien hechas! Me encanta... Se mere


Virksomhedsoplysninger

  1. Butik med mobiltilbehør
  2. Elektronikbutik
  3. Butik med modetilbehør

Skrevet af virksomheden

Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.


Kontaktoplysninger

  • TEST, 999077, Hong Kong, Hong Kong

2,6

Under middel

TrustScore 2.5 ud af 5

452 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Attract me to buy is the ads 10%…

Attract me to buy is the ads 10% discount for 1st shop. but disappointed that I was "not apply" when I entered the code FIRST10.

3. juni 2021
CASETiFY - HONGKONG-logo

Besvarelse fra CASETiFY - HONGKONG

Hi Andrew,

Thanks for taking time to share your feedback with us.

We notice your have ordered a Magsafe case from us. Unfortunately, since our Magsafe cases are our newly launched product, they are not eligible for any discount at the moment.

Please feel free to check out our terms and conditions regarding the use of discount code here: https://www.casetify.com/terms

Thank you very much. Have a good day!

Regards,
Miranda @ CASETiFY

Bedømt til 2 ud af 5 stjerner

The process took so long

The process took so long. I m living in HK, I ordered the case on 24 May and it still hasn’t arrived (29 May). In fact, the courier is still pending to be delivered. This speed is very disappointing.

29. maj 2021
CASETiFY - HONGKONG-logo

Besvarelse fra CASETiFY - HONGKONG

Hi Charlie,

Thanks for taking time to share your feedback with us. Shipping is part of the key components we're always looking to improve, so we appreciate your feedback on your experience.

We always provide an approximate timeframe at checkout for the estimated delivery time. We're sorry that the quality check of the order took a longer time than expected due to influx of order volumes. Please allow a bit more time for the dispatch.

Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible.

Regards,

Layla @ CASETiFY

Bedømt til 1 ud af 5 stjerner

Takes forever to ship the product

Takes forever to ship the product

Edit: Over a week later I finally received my order. The mirror surface is not great with stains on it. Can't get it off. Really disappointing.

28. maj 2021
CASETiFY - HONGKONG-logo

Besvarelse fra CASETiFY - HONGKONG

Hi there,

Thank you for letting us know about your experience with our cases. We care hugely about the standard and quality of all of our products, and are just as disappointed as you to hear about what happened!

We would love to see and turn this experience around for you now, Kady will be in touch via Email to sort this out for you. We hope for your understanding and with our sincere apologies for the inconvenience caused.

Regards,

Layla @ CASETiFY

Bedømt til 4 ud af 5 stjerner

Starting my iPhone 8 Plus using your…

Starting my iPhone 8 Plus using your case, it was very protective and the print is very unique, so that why my I choose your case and I love it! 🥰🥰🥰
If you can make more choices for the Hawaii print and snowboarding print will much better😜

27. maj 2021
Bedømt til 1 ud af 5 stjerner

Unable to use my gift coupon code and i…

Unable to use my gift coupon code and i don't know why

27. maj 2021
CASETiFY - HONGKONG-logo

Besvarelse fra CASETiFY - HONGKONG

Hi there,

Thanks for reaching out, and we're truly sorry to hear that.

We can see that our teammate Kandace has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!

Thank you very much.

Regards,

Kendra @ CASETiFY

Bedømt til 1 ud af 5 stjerner

local delivery service takes too long time

Delivery locally is too slow

27. maj 2021
CASETiFY - HONGKONG-logo

Besvarelse fra CASETiFY - HONGKONG

Hi there,

Thanks for taking time to share your feedback with us. Shipping is part of the key components we're always looking to improve, so we appreciate your feedback on your experience.

We're sorry that the quality check of the order took a longer time than expected due to influx of order volumes. Please allow a bit more time for the dispatch.

Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible.

Regards,

Kendra @ CASETiFY

Bedømt til 1 ud af 5 stjerner

Can’t use the given promotion code for…

Can’t use the given promotion code for the stuff that I bought. Need follow up

27. maj 2021
CASETiFY - HONGKONG-logo

Besvarelse fra CASETiFY - HONGKONG

Hey there!

Thanks so much for the review.

We have shot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.

Regards,

Kendra @ CASETiFY

Bedømt til 2 ud af 5 stjerner

Not many varieties and not so user friendly

Though there are many options on the design, still very hard to find one I like. Hope to have more varieties. And viewing in mobile is not very user friendly. After viewing the case, should stay where I was after clicking the back page, shouldn’t be rolling to the top/first option. Then I need to roll down again to where I was before clicking to view the option

25. maj 2021
CASETiFY - HONGKONG-logo

Besvarelse fra CASETiFY - HONGKONG

Hi there,

Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!

If you're in doubt or concerned on anything - just let us know and we're always there to help!

Regards,

Layla @ CASETiFY

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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