Casafinefurniture Anmeldelser 

Like many of the other reviewers, I never received the furniture I ordered from Cassa Fine Furniture.

I placed my order at the Ideal Home Show in May 2026 and specifically requested a delivery date. However, the company attempted to deliver the furniture more than a month before the date I had requested and appeared to completely ignore the delivery timeframe we had agreed. After reading other reviews, it seems a number of customers experienced similar issues.

When the early delivery attempt failed, communication became increasingly difficult. Like many other customers, I tried contacting the company through phone calls, emails and WhatsApp messages. They initially contacted me via WhatsApp, but after I replied with a simple "thanks" to their message, I found that I had been blocked. After that, I was unable to get any meaningful response despite numerous attempts to contact them.

Eventually, all communication stopped and my order was never fulfilled. I was left with no option but to contact my bank and pursue a chargeback claim.

Today, approximately four months after placing the order, my bank has finally refunded the money. The amount of time, effort and stress involved in recovering my funds was completely unacceptable.

I have also noticed that the company's website appears to be offline at the time of writing. Readers can make of that what they will.

My advice to anyone who has placed an order and not received their goods is to contact their bank as soon as possible and explore their chargeback options. Based on my own experience and the numerous similar reviews from other customers, I would strongly urge anyone considering doing business with this company, or any future business linked to the same individuals, to proceed with extreme caution.

Overall, I am extremely disappointed with the entire experience. One of the main reasons I felt comfortable placing such a large order was because I purchased it at the Ideal Home Show. I believed that exhibitors would have undergone a level of vetting and that I was dealing with a reputable company. Unfortunately, my experience did not reflect that expectation.

Looking at the reviews left by other customers who also purchased through various Ideal Home Shows, it is clear that I was not alone in making that assumption. Many appear to have experienced similar issues with non-delivery, poor communication and difficulties obtaining refunds.

While I appreciate that event organisers cannot guarantee the actions of every exhibitor, my experience has left me far more cautious about making significant purchases at exhibitions in the future. Thankfully, after nearly four months, I was eventually able to recover my money through my bank, but it should never have come to that. A very disappointing experience. I am relieved to have recovered my money, but it should never have taken nearly four months to do so.

Rating: 1/5

We order a dining table and chair set at the London Ideal Home Show on 11/04/2026. We were told to expect delivery in 5 - 10 working days. The sales person at the show said he checked the system and they have what we ordered in stock. But we never received any further correspondence. We called and emailed and used the chat on the website but no response. I think this company is fraudulent and never had the goods to sell. Avoid them if you come across them at other home shows. This company trades under Casa Fine Furniture but the payment receipt says Keramic Limited. Both of these registered companies are run by the same guy. We are going through dispute with the bank so let's see how this goes.

Unfortunately We have also been scammed at the Ideal Home Exhibition. They had told me they didn't take American Express so I paid with my debit card. Barclays have now told me I have lost my dispute even though I can prove the table was not delivered and only the chairs were. I am currently following Citizens Advice to hopefully see if I can get something back. I may have to take this to the papers and social media as Media 10 who organise the Ideal home exhibition are not helping either.

We ordered and paid for dining chairs at the ideal home show in April. Still no delivery and unable to contact them. Hiw was this company able to trade at the udeal home exhibition? They have scammed so many people! They need to be locked up!

Have to agree with all reviews given. Also bought at Ideal Home Show. They don't like answering phone or to any other message email etc. Have asked twice for refund as no delivery. on second occasion they said would take up to 14 days to process refund. That was 13 May. Surprise no refund ! Credit card company are processing under Section 75 but, Casa now claim payment is correct even though they said the refund would take up to 14 days.

Ordered and paid for 14 April 2026. Was told it would arrive within two weeks. Not yet received over 11 weeks' later.

Absolute diabolical experience. I visited the Ideal Home Show on 18 April and purchased a dining table from Casa. After the purchase, I contacted them via WhatsApp, but they rarely responded to my messages. I also sent emails, which went unanswered, and every time I called, the phone went straight to voicemail.

As I was unable to get any communication or update regarding my order, I had no choice but to raise a dispute with my payment provider to recover my money. Thankfully, I was able to obtain a full refund. Avoid this company

Like many others, I ordered a dinning table and 4 chairs from this company on 18th April in the Ideal Home Show, London. It’s the 25th June and I still haven’t received the order. They responded to me when I initially contacted them in May but since then, no response to emails and the the phone numbers don’t work. AVOID!!!

Bought a dinning table and 6 chairs at the glasgow ideal home show i have emailed 8 times called the number and left messages about 15 times just goes straight to voice mail they have never replied to any of them avoid this company I have now contacted my card company to cancel and refund me thankfully I used a card and not cash please avoid this company

Received the wrong table and when I queried it, I had 2 messages and then silence for almost 2 weeks. Would not recommend.

Ordered a Dining Table & Chairs from this company at the Ideal Home Exhibition on the 10th April. I've been trying to contact them to arrange delivery, but there's no telephone number on their website, I've messaged them and sent 3 emails but no reply! It would appear from other reviewers that they are scammers. Avoid!

AVOID.... CASAFINEFURNITURE
I purchased table and chairs from the Ideal Home on 19th April, had delivered on the 27th May, table was broken, cracked in multiple places, the salesman Ifty is uncontactable, their customer service is uncontactable, I feel that I have been frauded by a company allowed to display at the Ideal Home which is most worrying!
Their delivery agent V1 Distribution is unhelpful and unreliable with promises to get the issue resolved.
Will now have to contact my credit card company to instigate fraud proceedings!
AVOID,AVOID,AVOID...... CASAFINEFURNITURE

This company are exhibitors at the Ideal Home Shows throughout the country so you would expect it to be a genuine company with morals! My partner ordered and paid for a dining table with 8 chairs at the London show on 19th April and since that time there has been little to no contact whatsoever. Their phone line diverts to a mobile number and is permanently unmanned with the voicemail box being full all the time and no-one responds to any emails. After I suggested last week that we have been scammed and that I will be notifying the police we had some response with a promise to provide an immediate delivery date for this week, however radio silence is back and the voicemail box is again full! I have sent one last message for them to contact my partner immediately today but no response will force us to contact the police and report them as scammers and taking money under false pretences.

We have also written to the Ideal Home Show sharing this experience for their future reference.