Carflow Anmeldelser 116

I stopped at a car park managed by Carflow for less than 12 minutes and should have paid under £1 for parking, but I didn’t have the app and wasn’t confident sorting it on the spot. I drove away, and a few days later I was shocked to get a £100 fine.

I emailed the office straight away, and they replied very quickly and cancelled the notice. The process was simple and respectful. I really appreciate their understanding. Thank you so much!

Hi, got a ticket while delivering outside catering to the site. I went through the appeals process which was easy and provided the evidence needed.
My ticket was cancelled within 24 hours.

Shocking company, Parked at Trostre retail park for 30 minutes and received a fine for parking more than 24 hours. On appeal they replied by saying While rare instances of missed entrances or exits can occur, we rely on the accuracy of our camera records. On this occasion, it appears that the vehicle’s exit may not have been captured by the system.

They resided the fine as a goodwill gesture, How and earth can it be a goodwill gesture when you have admitted litigation from your side? I also supplied door bell footage of my car in front of my property the time they claimed my vehicle was parked at Trostre

Anything to make a buck !!!!

Be careful when using their car parks! Used their car park in Cambridge. We mistyped our reg when paying - so I understood why I received the parking fine 3 weeks later. However even though I had the receipt and bank statement to prove we did pay for parking, they still charged us an extra £20 for the mistake !!! Can’t believe the BPA support this type of behaviour!!

This is fantastic company&team who work for Carflow.
I forgot to pay for parking in Trostre shopping centre, phoned the company, spoke to lovely advisors, emailed afterwards, my problem was solved in no matter of time, fantastic people that's all what I can say! Had a great experience!!!

Carflow’s system at Parc Trostre is nothing short of discriminatory against disabled people and families. A 6-hour maximum stay might sound fine on paper, but in reality it punishes those who cannot rush — disabled visitors, parents with babies and toddlers, and anyone who needs to take their time.

We were genuine paying customers, shopping and eating on site, yet still hit with a charge. The signage is unclear, the machines don’t display how long you’ve paid for, and there’s no allowance for people with additional needs.

My disabled mother simply cannot move quickly, and expecting us to squeeze a full family day (shopping, meals, rest breaks) into 6 hours is outrageous. This is direct discrimination against disabled customers and makes Parc Trostre an unwelcoming place for families like mine.

Carflow may claim to follow “standards,” but their practices fail real people. Shameful.
We’ve now paid our fine (Case 3903102578). I hope you’re lining your pockets with the less-abled’s money — thanks for nothing, Carflow.

Scammers!!!!!
Beware of them, they tried to steal my money twice. My bank blocked it.

⭐⭐⭐⭐⭐
“I really appreciate Carflow’s customer service. I appealed a parking charge and they handled it fairly and kindly, cancelling the fee as a goodwill gesture. Very professional and understanding team. Thank you!”

Thieving scum. Should be shut down

Asked for a receipt for a parking payment made and I have had no response to emails or telephone calls.

Parked where I and many others park at the rear of a business park, the parking rules for that area had changed overnight to Staff Parking only, didn't notice the signs. Parked there twice for 20 minutes and got 2 £100 fines. That's £200 for parking less than an hour.
Absolute rip off merchants.

Their quick response and giving a listening ear to my plea and by cancelling the charge .They are kind .This is an experience to me,because it has not happened to me before .

I contacted an officer for a parking issue in one of their car parks with the information.
The officer dealt with my query promptly with courtesy and in a fair manner.
Hence Customer service that I received was excellent.

I just got a parking fine from these rodents for parking with my disabled son in Cambridge. The disabled badge was displayed but they use automatic number plate recognition. It is set up so they just fine disabled people anyway and then leave them to appeal in writing (no phone number for help). Anyone who works for this company has thrown their life away.

Later: they confimed that they indeed fine disabled persons and leave them to appeal in writing. They say the law allows them to ignore Blue Badges on private land. Really, really fabulous people and a tremendous addition to our society.

Absolute con. I would NEVER recommend this company to anybody.
Just after the money.
Use a telephone answering service, never reply and 24 hours to respond to an email.

Thieves. A poorly lit board which I therefore misread and paid the charge for what I thought was for "up to 3 hrs" on a Sunday. As it transpires, the fee I paid only covered an hour. Genuine mistake. It happens! If I was trying to scam...I would not have paid at all. Obviously my appeal was rejected due to the fact that on entering the car park, I "entered a contract" and I should have checked the ticket. Why would I check a ticket when I knew I was going to be under 3 hrs and I thought the charge was up to 3hrs. It's a carpark, not a mortgage for crying out loud. So, a few quid short has resulted in a £100 fine. I'm sure they will have a great Christmas party with all these rubbish fees for genuine mistakes. They are totally unsympathetic, lack empathy and can only fall back on their T's & C's as opposed to listening to genuine customer concerns and delivering a fair service.

Got ticket because i followed the tariffs on Acton Oak website and not their new tariffs displayed on the car park.

this is really unfair ticket, even Acton Oak are not responding to may emails.

Avoid this car park, this is a trap to rip you off.

CARFLOW - ACTON OAKS CARPARK
ACTON OAKS - Do not use this carpark they will rip you off.
Unable to read notice due to poorly lit carpark and dirty notice board covered in grime. I was told it was 90 mins free by a local shopper. I paid for an extra 2 hours via RINGO just before my 90 mins was up but actually only stayed an extra hour. Got a PCN stating that I should have paid for the ‘free’ 90 mins plus the hour extra. How would I have known that as RINGO asks how long I want to stay it does not state that I need to pay for the FREE period plus the extra time!!!
This is just a blatant ploy to con people and needs to be stopped. How many people have been stung in this way it’s a disgrace. How CARFLOW allowed to get away with this!!!

Bunch of scammers!!
Don’t use their car parks. First 90 minutes free, then after you pay for the entire stay including the first 90 minutes. What foolishness!! £100 down the drain. The signage is misleading. Instead of saying after 90mins you pay for the entire stay, it should say. After 90 mins the 90mins is chargeable. Plus they should have a signage notifying you what time you enter into the car park. Spent almost 15mins trying to find a disabled car park in Acton.