Capital Chain Anmeldelser 

Besvarelse fra Capital Chain

5. mar. 2026

Hello Trader,

Thank you for taking the time to share your experience with CapitalChain!

We’re glad to hear that you found the platform easy to use and that our rules and processes were clear and well structured. Providing a transparent environment and maintaining professionalism in every interaction is very important to us.

It’s also great to know that our customer support team was polite and helpful when you needed assistance. Your feedback truly means a lot to our team.

We appreciate your support and look forward to continuing to provide you with a great trading experience!

Best regards,
The Capital Chain Team

Besvarelse fra Capital Chain

5. mar. 2026

Hello Trader,

You're very welcome and thank you for your kind words! 😊

We truly appreciate your support and are glad to have you as part of the Capital Chain community. Our team is always here to help and to make sure you have the best possible trading experience.

Wishing you continued success in your trading journey, and we look forward to supporting you every step of the way!

Best regards,
The Capital Chain Team

Besvarelse fra Capital Chain

5. mar. 2026

Hi there,

Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience. Our goal is always to provide a transparent and fair environment for all traders.

If there has been any misunderstanding or issue regarding your account, payout, or trading activity, we would really like the opportunity to review it and help resolve it for you. Please feel free to contact our support team with your account details so we can investigate the matter properly.

Your concerns are important to us, and we’re committed to addressing them in a clear and professional manner.

Best regards,
The Capital Chain Team

Besvarelse fra Capital Chain

5. mar. 2026

Hello Trader,

Thank you for sharing your experience and for being with Capital Chain for the past 4 months!

We’re really happy to hear that you’ve been enjoying the platform, our user-friendly dashboard, and the fast support from our team. It’s also great to know that your payouts have been processed smoothly without any issues - that’s exactly the experience we aim to provide for our traders.

Your feedback and continued support mean a lot to us. We look forward to supporting you on many more successful months ahead!

Best regards,
The Capital Chain Team

Besvarelse fra Capital Chain

5. mar. 2026

Hi there,

Thank you for your kind review! 😊

We’re really glad to hear that you’re having a good experience with our firm and that our support team has been helpful. We’ll also make sure to pass your kind words along to Rizky - he’ll be happy to hear your feedback!

Your support means a lot to us, and we’re always here if you need any assistance.

Best regards,
The Capital Chain Team

Besvarelse fra Capital Chain

9. feb. 2026

Hello Trader,

Thank you so much for sharing your experience with Capital Chain. We’re delighted to hear that you’re enjoying the great spreads, low slippage, and smooth trading experience on our platform. It’s also wonderful to know that our support system has met your expectations — that’s exactly what we strive for.

We truly appreciate your trust in Capital Chain, and your kind words mean a great deal to our entire team. Feedback like yours motivates us to keep raising the bar.

Thank you once again for choosing Capital Chain and for taking the time to leave your review. We look forward to continuing to support you on your trading journey.

Warm regards,
The Capital Chain Team

Besvarelse fra Capital Chain

9. feb. 2026

Hi Trader,

Thank you for taking the time to leave a review. We understand how frustrating it can be to spot a BTCUSD entry and not be able to place a trade, especially when the market appears to be open.

Please note that while BTCUSD and other markets may continue to show price movement over the weekend, trading on the Capital Chain platform is paused on Saturdays and Sundays. During this time, users are unable to open, modify, or execute trades.

This scheduled pause helps us maintain platform stability, manage risk effectively, and ensure fair and accurate trading conditions for all participants. Trading automatically resumes when the platform reopens at the start of the new trading week.

We appreciate your feedback and hope this clarification helps explain the situation. For a detailed explanation, you can refer to the following article:

https://help.capitalchain.co/en/articles/13670783-weekend-trading

If you have any further questions, our support team is always available to assist.

Thank you,
The capital chain Team

Besvarelse fra Capital Chain

6. feb. 2026

Hello Trader,

Thank you for your wonderful feedback and for taking the time to share your experience with Capital Chain. We’re truly glad to hear that you value our free accounts, transparent rules, and fast payouts — these are core principles we continuously strive to uphold.

Your support and trust mean a great deal to our team, and messages like yours motivate us to keep improving and delivering the best possible experience for our traders.

Thank you once again for choosing Capital Chain. We look forward to supporting your continued success.

Best regards,
The Capital Chain Team

Besvarelse fra Capital Chain

3. feb. 2026

Dear Daniel Abebe,

Thank you so much for sharing your experience with Capital Chain! We’re really happy to hear that you’ve been enjoying the clear dashboard, helpful price alerts, and the support provided by our team. It’s great to know that our platform has become a reliable part of your trading journey.

We’re also glad to hear that your challenge phase went smoothly — that’s exactly the experience we aim to deliver. Wishing you all the best with your upcoming payout request, and rest assured our team is here to support you every step of the way.

Thank you for choosing Capital Chain, and we look forward to continuing this journey with you.

Best regards,
Capital Chain Team

Besvarelse fra Capital Chain

28. jan. 2026

Thank you for your detailed feedback and for sharing your experience with Capital Chain. We are pleased to hear that our support team has been responsive and professional, and that the clarity of our communication has added to your confidence in our services.

We also appreciate your suggestion regarding withdrawal processing times. Continuous improvement is a priority for us, and we are actively working on further optimizing this process to make it faster and more efficient for our traders.

Your satisfaction is important to us, and we look forward to continuing to support you in your trading journey.

Besvarelse fra Capital Chain

Opdateret den 22. jan. 2026

Hey Neway ,

Thank you for sharing your experience with us. Getting a free 2-phase $5K account, passing the phases, receiving your funded account immediately, and then getting paid after your payout request is exactly how the process is meant to work.

We’re really glad to hear that everything was smooth for you, from funding to payouts, and that our support team was able to assist you well along the way.

Your recommendation means a lot to us, and we truly appreciate you trusting Capital Chain. Wishing you many more successful payouts ahead.

Besvarelse fra Capital Chain

20. jan. 2026

Thank you, Aditya. First payouts are always special, and we’re really happy that Capital Chain was part of that moment for you.

Getting your first payout from a free funded account is a big milestone and a great start to your trading journey. It shows both your effort and discipline as a trader.

We wish you many more successful payouts ahead and look forward to seeing your progress with us.

Besvarelse fra Capital Chain

20. jan. 2026

Thank you, Vryal, for taking the time to share this. It really means a lot, especially when someone who doesn’t usually leave reviews decides to write one.

Requesting your third payout on a free $5,000 account is a strong statement in itself. It shows both your consistency as a trader and the fact that our system works exactly the way it’s supposed to.

We’re glad your payouts and communication experience have been smooth so far. Honoring payouts on free accounts, as long as rules are followed, is something we take seriously, and we’re happy you noticed that difference.

Wishing you many more successful payouts ahead.

Besvarelse fra Capital Chain

17. jan. 2026

Dear Md Shahinul Islam,
Thank you for your kind words and for recognizing our transparency, customer support, and fast withdrawal process.

Providing clear rules, responsive support, and smooth payouts is exactly what we aim for, and your feedback confirms we’re on the right path.

We truly appreciate your trust in Capital Chain. If you ever need assistance, our team is available 24/7 via live chat or at support@capitalchain.co
.

Kind regards,
Capital Chain Team

Besvarelse fra Capital Chain

25. dec. 2025

Thank you for sharing your experience with Capital Chain. We’re happy to know that your journey — from the challenge phase to receiving payouts — has been smooth and satisfactory. Your trust motivates us to keep improving and providing the best possible experience for our traders. Wishing you continued success ahead!

Besvarelse fra Capital Chain

19. dec. 2025

Thank you for sharing your honest experience! We’re thrilled to hear that your journey with Capital Chain has been smooth, transparent, and rewarding. You’re an amazing trader, and we truly value having you as part of our trader community.

Besvarelse fra Capital Chain

Opdateret den 17. jan. 2026

Dear customer,

Thank you for taking the time to share your feedback with Capital Chain. We take all concerns seriously and would like to clarify the situation based on our system records.

Your account has already been reviewed in detail, and the breach occurred due to violations of the Floating PnL (Equity) Drawdown rule. Our system recorded the following breach events:

• Nov 27, 2025 – 2:56 AM
Equity: 5201.66
Balance: 5355.92
Open PnL: -154.26

• Dec 10, 2025 – 1:01 AM
Equity: 4839.45
Balance: 5032.95
Open PnL: -193.50

These records clearly show that the floating drawdown limit was exceeded, which resulted in the account breach in accordance with our trading rules.

Your claim that the 3% Floating Drawdown rule was not communicated is not accurate. This rule was shared publicly before your breach through:

• An Instagram post dated Nov 12, 2025
• A pinned Telegram message

We maintain full transparency in our rules and ensure all traders have equal access to important trading conditions before trading on our platform.

You can connect with us at any time through our 24/7 live chat support, or reach our support team via email at support@capitalchain.co
if you have any general questions.

Kind regards,
Capital Chain Team

Besvarelse fra Capital Chain

9. dec. 2025

We’re really glad to hear that you’ve already received your first withdrawal successfully!
We will continue working hard to improve our services and provide every trader with an even better experience.

Thank you for your trust in our company. Wishing you smooth trading and steady profits!

Besvarelse fra Capital Chain

10. dec. 2025

Thank you for sharing your experience with Capital Chain Prop Firm. We’re glad to hear that you are progressing well with the free $5,000 challenge account.

We appreciate your feedback regarding the issue with placing a Stop Loss at profit on the trading platform. Your comment has been forwarded to our technical team to review and resolve, as we always aim to provide the best trading experience for all our users.

Feel free to share any additional details that can help us assist you better. We wish you the best of luck in completing the challenge successfully.

We also want to assure you that our withdrawal process is fully transparent, and we look forward to hearing your feedback once you complete your withdrawal.